Jared Leadingham Email & Phone Number

Mesa, Arizona

Primarily responsible for working closely with Collection Managers and Loan Advisors within assigned teams to ensure expected results and objectives are achieved. Other responsibilities include:Provide guidance and strategic planning for servicing teams with respect to collection and service goals.Achieve delinquency objectives utilizing all servicing channels in a continually changing environment.Train and develop employees to advance through a career path.Conduct meetings to motivate and share successful servicing techniques and skills.Develop and enhance customer relationships by establishing, promoting, maintaining excellent customer service.Assist the Leadership Team in ensuring all company-wide initiatives are implemented in a way that elicits buy-in from direct and indirect reports, maximizes impact, and contributes to meeting or exceeding company goals.Monitors and reviews the work of Collection Managers and their staff to ensure it is within Company, State and Federal guidelines. This includes using tools such as formal account reviews and side-by-side monitoring in order to create development plans to address any deficiencies.Work side-by-side with management and staff employees to observe work processes and practices, provide informal and formal constructive feedback, training and development to ensure effective follow through on improvement plans.Encourage new ideas throughout our operations center, actively support teamwork and strong positive relationships between management and subordinates.Identify, define, communicate, and implement best practices within the operations center through training and development.Create and maintain partnerships with key leadership, representatives and staff within Bridgecrest, Drive Time Corporate, Drive Time Retail, Carvana Retail, SilverRock and Third Party Client Companies.

Scottsdale

Lead staff. Provide guidance, training and motivation as necessary to develop team. Hire, evaluate and counsel crew. Set performance standards, review performance, provide feedback, and recommend wage increases in accordance with all applicable Human Resource policies and procedures.Develop and maintain knowledge of regulations and adjust processes in response to modifications of the regulatory requirements. Ensures compliance with applicable regulations concerning the business. Manage crew to support FINRA and SEC guidelines and meet departmental Written Supervisory Procedures through phone channels.Coach and develop future talent for Retail Services and Vanguard as a whole. Create a culture of highly engaged and motivated Crew. Teach Investment Professionals about our company structure, philosophy, culture, and career progression opportunities. Ensure my team achieves or exceeds Core and Voyager business’ client, crew and operational goals through continual coaching and development.Remain available to the Investment Professionals to answer questions, monitor the status and execution of individual security orders and resolve client related inquires. Resolve complex issues elevated by crew and clients by understanding and utilizing applicable resources and network of contacts within Vanguard for assistance in handling such situations.Continuously monitor to ensure departmental staff availability to respond to shareholder inquiries.Establish and maintain close working relationships with appropriate internal business partner groups by maintaining open communication channels to ensure a smooth transition of information regarding business activities.Constantly look for process improvements to streamline time frames while maintaining high quality standards for work processed by the team. Participate in special projects and performs other duties as assigned or identified in support of site lead business agendas.

Scottsdale

Evaluated required number of contacts monthly. Delivered immediate contact quality feedback to associates through verbal and written communication. Delivered written feedback to Team Leader as needed. Developed and maintained regular effective, professional communication with department management team. Informed managers and supervisors of contact quality trends. Maintained contact evaluation guidelines and procedures and ensures they are communicated to management and the crew.Assisted in developing, gathering, and analyzing performance data to evaluate the effectiveness of department quality standards. Identified problems and develops solutions.Maintained weekly, monthly call monitoring reports. Analyzed trends and report findings to the management team. Worked with management team to ensure quality service is enforced. Provided feedback and recommendations from the trend reporting.Prepared for and facilitated regular call calibration sessions with members of the management team to ensure consistency in contact evaluations.Assisted in promoting contact quality education and awareness through communication pieces, group/team presentations, and new hire on boarding.Evaluated and participates in the recommendation of supplemental contact monitoring.Supported front line crew by providing ad hoc support answering client calls when volumes became elevated. Participated in special projects and performed other duties as assigned.

Scottsdale

Developed and maintained proficient knowledge of Vanguard products and services, the overall financial markets, and the related legal, tax, and regulatory issues in order to educate and guide our clients.Remaining current on relevant market and industry news and developing the ability to articulate how world economic events impact our clients and their investment needs.Provided world-class service to clients by emphasizing the ease of investing with Vanguard, and generated client loyalty by presenting an unmatchable client experience from end to end, serving as ambassadors for Vanguard's investment philosophy and our at-cost, client-owned business model.Identified clients' needs, resolved issues, and positioned appropriate solutions and services to best meet those needs, including low cost products and investment advice or guidance.Demonstrated client relationship management skills through active listening, asking open-ended questions, building rapport, showing empathy, and positioning.Executed client requests in a timely and accurate manner while providing clients with appropriate, accurate, timely, and complete information.Adapted to a changing work environment or changes in policies in a positive manner.Participated in special projects related to marketing and service initiatives as needed.

Mba

Bs, Business Administration - Marketing

Activities and Societies: Pi Kappa Alpha, Associated Students of NMSU