Ts. Eddy Leong work email
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Ts. Eddy Leong personal email
• Internal & External Customer Experience Engagement to bridge communication and develop automation to improve customer experiences.• Roadmap to achieve Zero SOC by implementing machine learning and close loop artificial intelligence for operation. • Implement Coverage Analytics for broadband services to capture predictions on potential business growth• Develop Orchestration roadmap and service orchestration integration BSS and OSS• Being Panelist on CEM Telecom Asia on future technology impact customers experience• Implement Customer Experience Analytics on Radio Frequency and wired line environments (Broadband)• Excellent LTE, WCDMA & GSM/DCS Optimization and Planning skills• Ability to establish RNO processes and manage RNO team. • Knowledge to define and negotiate KPIs in the technology• Strong UTRAN and BSS radio parameters knowledge• Node-B hardware & interface planning and dimensioning • UTRAN & Transport Layer performance monitoring and counter knowledge• Business Objects: ability to build new reports and modify universes• New feature testing and troubleshooting with professional reporting skills• Knowledge on TEMS, NEMO, Actix Analyzer• Expert on PCHR call trace analyzing • Experience on Customer Experience Analytics on ActixOne• Expert in Microsoft Excel and Access with Visual Basic programming skills• Working technical knowledge of leading vendors including:• Huawei LTE/3G/2G/CDMA/EVDO• Ericsson LTE/3G/2G • Nokia LTE/3G/2G • Good team player with excellent communication skills
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Co-Founder | CeoObiguardPuchong, My
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Founder | Executive DirectorArmoursoft Sdn Bhd Nov 2024 - PresentMalaysia -
Co-Founder | CeoObiguard Nov 2024 - PresentFederal Territory Of Kuala Lumpur, Malaysia
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Founder In ResidenceAntler Oct 2024 - PresentMalaysia -
Group Chief Technology OfficerSilver Lining Systems Sdn Bhd Jan 2023 - Sep 2024Kuala Lumpur, Federal Territory Of Kuala Lumpur, MalaysiaDevelop and execute strategic plans to achieve target KPIs for sales and profits. Work with the company's board of directors to implement strategic projects including, but not limited to, mergers, acquisitions and public offering activities.Develop and execute pre-sales plans to achieve target KPIs for sales and profits. Achieve consistent annual growth in sales across all product lines offered by the company.Development and implementation of standard operating procedures (SOPs) and manuals to manage the operational aspects of the companyImplementation and execution of SOPs to continuously improve the company's financial performance in management reports. -
Senior Manager Oss/Bss Solution DesignDigital Nasional Berhad Dec 2021 - Dec 2022Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia- Review contract for both BSS and OSS to ensure deliverable align with business strategy with upcoming product development.- Drive and managing the project delivery from design, develop, implement and handover to operation.- Lead business and technology solution architecture and design for BSS and OSS covering Customer Relationship Management, Billing, Order Management, Network Inventory Management.- Gather and analyze business, operations, and product requirements for the purpose of development, solution discovery and solutioning.- Acquire an understanding of the existing system landscape, perform impact assessments of new requirements, and devise the OSS/ BSS solutions that can interface/ integrate with existing systems.- Identify new tools and ensure integration comply and compatible to support as-is design and are expandable for future upgrade/ expansion. -
Head Of Oss/SystemTime Dotcom Berhad Sep 2017 - Nov 2021Shah Alam, Selangor, MalaysiaLeading Operation Support System (OSS) Planning and Development Team and System Infrastructure Team to deliver software solution, infrastructure expansion, network analytics and machine learning/artificial intelligence.OSS Planning & Development- Ensure delivery of fulfillment, assurance and development- Manage software upgrade and expansion- Network analytics to discover new business potential- Implemented Bigdata platform with business analytics features- Implemented Machine Learning to learn fault alarm pattern to reduce number of alarm- Implemented Service Orchestration to meet MEF 3.0 LSO- Motivate and improve team spirit to keep the team goingSystem Platform- Implemented Openstack Cloud Platform for internal usage with great reduction on OPEX and CAPEX- Implemented NFVi with SDN- Implemented Centralized Backup Solution to replace conventional backup tape drive- Implemented Disaster Recovery between two sites- Implemented Patch Management to resolve missing security patch on Operating System- Implemented Containers Platform for 100% up time micro services cross multiple cloudThroughout my services in TIME dotCom I have been helping TIME dotCom to reduce huge CAPEX and OPEX without compromise company direction nor decision. -
Head Solution ArchitectAmdocs Dec 2014 - Sep 2017Kuala Lumpur, Malaysia• Provide Architecture Solution Specification to Customer;• Perform Drive Test analysis to Customer through Analyzer;• Perform ActixOne Installation at Customer environment;• Provide Training to the new staff on ActixOne and new features been implemented;• Consolidate customer requirement and come out with a solution specification;• Provide user training for external users (customers);• Provide administration training for external users (customers);• Provide integration solution from OSS to ActixOne with NetAct/OSS-RC/M2000• Create automation scripts for system integrations -
Associate PrincipalDigi Telecommunications Apr 2014 - Dec 2014Selangor, MalaysiaOperating Support System - DevelopmentManage internal customer expectation and vendor managementConduct training for internal usersConduct Initial Analysis for new projectsSource vendor and product for new projects Technical Lead for Customer Experience AnalyticsTechnical Lead for IP Network Monitoring SystemTehcnical Lead for Self Optimize Network (SON)Technical Lead for Mobile Device Agent (Completed) -
Principal ConsultantAmdocs Apr 2011 - Apr 2014Kuala Lumpur, Malaysia• Provide Architecture Solution Specification to Customer;• Perform Drive Test analysis to Customer through Analyzer;• Perform ActixOne Installation at Customer environment;• Provide Training to the new staff on ActixOne and new features been implemented;• Consolidate customer requirement and come out with a solution specification;• Provide user training for external users (customers);• Provide administration training for external users (customers);• Provide integration solution from OSS to ActixOne with NetAct/OSS-RC/M2000• Create automation scripts for system integrations
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System EngineerIbm Aug 2010 - Apr 2011Kuala Lumpur, Malaysia• Maintained existing OSS daily dump and implement new parameters;• Perform analysis on RAN and CORE vendor document from Ericsson/Huawei/ALU;• Create Tech Pack RAN and CORE for IBM Tivoli performance management software;• Provide internal training on RAN and CORE to new staffs;• Build KPI reporting for COGNOS which is IBM reporting tools;• Design the Architecture for COGNOS reporting;• Provide System Architecture for customers; -
Radio Frequency ConsultantWataniya Telecom Aug 2008 - Jul 2010Kuwait• Maintained existing OSS daily dump and implement new parameters;• Created Ericsson site integration XML scripts for OSS to integrate new site for ATM and IP environment;• Maintained and create new Ericsson reports through OSS for both 2G and 3G;• Created of new scripts to enable EUL;• Created scripts for BULK parameters changes in Ericsson 2G and 3G network;• Maintained neighbors listing for Ericsson 3G;• Conducted training for Ericsson 3G site integration;• Provided 3rd level support to operation team;• Designed, implemented and tested Ericsson 3G EUL deployment; • Designed, implemented and tested Ericsson 3G UTRAN upgrade deployment; -
Oss Assistant Principle Engineer Cum Project ManagerU Mobile Nov 2006 - Aug 2008Kuala Lumpur, Malaysia• Conduct training for Ericsson 3G site integration• Project management for Ericsson OSS deployment• Project management for Ericsson UTRAN upgrade• Project management for Huawei OSS deployment• Provided 3rd level support to operation• Created Ericsson site integration XML scripts for OSS to integrate new site for ATM environment• Created scripts for BULK parameters changes in Ericsson 3G network• Maintained neighbors listing for Ericsson 3G• Designed, implemented and tested EL-Solution software for Ericsson site integration scripts• Review, develop, and test with vendor on the system/features acceptance test for each NE’s Manager• Managed real-time collection, aggregation, correlation system to interpret CDR from NE• Ensured mediation solution provided data integrity and security for effective billing• Leading the team to troubleshoot and resolve complex technical OSS problems -
System EngineerDigi Telecommunications Nov 2005 - Nov 2006Kuala Lumpur, Malaysia• Trained the employees; Wrote a system restoration manual• Maintained UNIX: HP-UX, Solaris system administration• Provided 2nd level support to operation team• Performed UNIX system patching and upgrades• Evaluate operating system related products• Created System functional scripts in ksh, sh and C language to automate daily administration• Created system backup and recovery process• Performed system backup and recovery• Performed UNIX operating system fine tuning and debugging• Advice DBA and Application owner in their daily operation issues• Advice database admin/Application Owners/Vendor for any related project involving infrastructure• Provide coordination for faulty hardware replacement database admin, system owner and vendor.
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Senior System EngineerHewlett-Packard Jun 2001 - Oct 2005Kuala Lumpur, Malaysia• Maintained Windows operating system administration;• Provided 2nd level support to operation team;• Performed system backup and recovery;• Designed, implemented, and tested for operating system maintenance application;• Active directory and user account creation;• Performed system migration; -
It SpecialistVirtual Edge Sdn Bhd Apr 2000 - Apr 2001Kuala Lumpur, Malaysia• Maintained Windows and Mac operating system administration• Provided 2nd level support to various department• Performed system backup and recovery• Created e-business portal for online advertising• Advice purchasing or upgrading on system/application
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Computer Lab DemonstratorInti International University & Colleges Aug 1999 - Apr 2000Kuala Lumpur, Malaysia• Perform hands-on programming classes for students• Perform hands-on web development application for students• Maintained Windows operating system administration• Performed system backup and recovery• Designed, implemented, and tested for operating system maintenance application
Ts. Eddy Leong Skills
Ts. Eddy Leong Education Details
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Expert Process Re-Engineering -
Expert In Artificial Intelligent
Frequently Asked Questions about Ts. Eddy Leong
What company does Ts. Eddy Leong work for?
Ts. Eddy Leong works for Obiguard
What is Ts. Eddy Leong's role at the current company?
Ts. Eddy Leong's current role is Co-Founder | CEO.
What is Ts. Eddy Leong's email address?
Ts. Eddy Leong's email address is ed****@****ocs.com
What schools did Ts. Eddy Leong attend?
Ts. Eddy Leong attended Staffordshire University, Asia Pacific University Of Technology And Innovation (Apu / Apiit).
What skills is Ts. Eddy Leong known for?
Ts. Eddy Leong has skills like Wcdma, 3g, Gsm, Unix, Ip, Solaris, Lte, Telecommunications, Hp Ux, Xml, Rf, 2g.
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