Jessica Loftus Email & Phone Number

Enhanced operational efficiency by developing training materials and employee handbooks, leading to a 25% error reduction and improved customer satisfaction, while utilizing KPIs to boost productivity by 20%, optimizing staffing for workload management, and supporting team performance through expert guidance and process improvement.

Guided authors through all stages of writing and editing for 75 book projects, maintained effective communication with 13 authors and potential clients, and performed detailed proofreading and editing to ensure cohesive storytelling and adherence to deadlines.

Charleston, South Carolina Metropolitan Area

Managed initial contact with internet leads by texting and calling 18-72 leads per hour with an 11.24% conversion rate over 8 months, using scripts to assess key information and identify potential customers, while coordinating with team members and utilizing the Real Contact lead portal to enhance lead conversion quality.

Charleston, South Carolina Metropolitan Area

Served as the primary contact for internet leads, managing 18-72 calls per hour with an average conversion rate of 11.37%, by using tailored scripts to assess key information and determine readiness for client engagement.

Summerville, SC

Developed a user-friendly knowledge base in Notion for Front Desk staff across multiple locations, enhanced clinic profitability through effective calendar management and upselling, fostered client relationships through diverse communication channels, implemented strategies to reduce at-risk members, and supported team strategy and administrative tasks.

Summerville, SC

Provided exceptional guest service while efficiently managing store operations, including accurate merchandise transitions, inventory control, and backstocking, ensuring presentation standards and adherence to operational procedures, equipment guidelines, and price changes to maintain a guest-ready environment and support inventory accuracy.

North Charleston, South Carolina

Cultivated a welcoming bookstore environment by engaging customers with personalized recommendations and industry knowledge, managing inventory and displays, supporting events, and adhering to loss prevention protocols to ensure a positive shopping experience and efficient store operations.

Charleston, South Carolina Area

Enhanced guest satisfaction by creating a welcoming atmosphere, maintaining a clean and well-arranged dining area, accurately managing inventory, and coordinating with managers and kitchen staff to address guest needs and ensure an exceptional experience.

Charleston, South Carolina Area

Fostered a pleasant dining experience by warmly greeting guests, arranging the dining area to their preferences, maintaining cleanliness, and coordinating with management and kitchen staff to address guest needs while ensuring compliance with DHEC regulations.

Charleston, South Carolina Area

Delivered exceptional customer service by warmly greeting guests, customizing the dining experience, maintaining the restaurant’s appearance, and efficiently managing reservations and special requests.

Bachelor'S Degree

Certification In Human Resource Management

Associate'S Degree