Jason Moore Email & Phone Number

Washington, Dc, Us

Global

• Design, implementation, and maintenance of private (non-commercial) networks, security systems, storage, & devices. -• Site Editor (2001-2006) for Pennsylvania State University, University Park - Black Caucus site allowing public access to new issues, meeting minutes, and letters to the press.• Designed multiple sites for private users with specific requests in style, web format, and content.• Arranged previous graphics on company websites to optimize page delivery to visitors.• Designed dynamic menus of private eBay seller site which increased visitors by 44%.• Generated multiple new logos and graphics for Beta Phi Pi Fraternity, Inc. to increase individuality and exposure in specific chapter websites and events.-• Developed applications for WebOS and Android platforms.

• Licensed Pyrotechnician at multiple firework performances including:- Chester, WV- Blackberry Festival, WV

Pittsburgh, Pennsylvania, United States

Instrumental in creating Ideal Integrations' Network Operations Center 2 years after hire. • Sole NOC Analyst of Ideal Integrations NOC for over a year before training a team of over 10 people.• Provided on-site/remote customer support, client physical/virtual/hybrid infrastructure support, & client server/network maintenance.• Multiple years as part of company 24-hour Emergency Call team and Projects team.• Learned infrastructures, environments, and client contacts of over 50 businesses.• Trained in vendor software/hardware technologies along with sales & upgrades including Dell, VMware, Microsoft, Datto, Cisco & Extreme Networks.• Advanced knowledge of multiple systems including Autotask, Solarwinds, and Kaseya to create tickets, processes, and delegate tasks as Ideal's NOC team expanded.

One Oxford Center

Exclusively responsible for completing 4 Dell lease refreshes (2 desktop and 2 laptop leases) totaling to 170+ desktop computers and 50+ laptops.• Contacted users directly to inform of lease expirations. • Scheduled & performed user-specific interviews and profile/data backup including active directory and exchange migrations. • Installed Microsoft operating systems, core programs, department-specific programs, and performed data transfer to each new equipment. • Exchanged expired hardware while replacing any legacy devices. • Organized inventory to be returned to Dell.

Pittsburgh, Pennsylvania

• Trained to understand, detect, and resolve customer issues with VoIP, internet, and digital cable services. • Met company/support team call-resolution-time, upgrade, and sales goals consistently. • Used proprietary network monitoring tools and remote troubleshooting software to diagnose, resolve, and improve problems for customers.• Acknowledged to have one of the lowest repeat-issue call rates in Pittsburgh (Corliss location).

State College, Pennsylvania Area

• Organization of delivery orders and overseeing truck loading. • Involved in all areas of event setup.• Responsible for assuring the quality of merchandise, timely setup and/or delivery, and order satisfaction of customers.

State College, Pennsylvania

• Responsible for nighttime sales, counting down cash registers, totaling daily sales, opening cash registers, beginning new day of sales and depositing/withdrawing money from safe. • Responsible for daily sign-off products and inventory.

State College, Pennsylvania

• Unloaded merchandise trucks, stocked product shelves with use of forklift trucks and certification-required machines, and stored excess product following company safety rules.• Helped customers with sales of appliances, lumber, drywall, and other items located in yard sales.• Loaded consumer and commercial vehicles with heavy appliances after completed sale.

University Park, Pennsylvania, United States

Used previous experience as librarian (high school community service) to provide service to students and faculty.Tasks included:• Opening and closing libraries without assistance.• Training new hires in best practices and procedures.• Organizing, moving, and storing materials and assisting with setting up new computer station section in EMS library• Ordering and requesting new materials from other campuses and affiliated libraries/organizations.• Provided on-site technical support for computers, copiers, and devices.

Pittsburgh, Pennsylvania, United States

Noted as one of the youngest company employees ever hired by Best Buy in 1998 by Store Manager Al Steele.• Helped customers with computer hardware and software, computer-related/service plan problems, and sales. • Responsible for knowledge of all products in department and new technologies. • Resolved multiple issues with customer PCs at Tech Bench (preceding Geek Squad) including software (installations, virus removal, optimizations) and hardware issues.

Associates, Computer Network Systems

Focused on Networking Protocols, Systems, and Devices. Capstone Project: Provide a multi-location business (Medical Practice) a total.

Computer Sciences (Programming) | Information Sciences And Technology (Ist)

Activities and Societies: Chapter President - Beta Phi Pi Fraternity, Incorporated. Liaison (National Pan-Hellenic Council).

High School Diploma, Computer Programming

Activities and Societies: VP of Minority Student Group (2001). Varsity Sports: Soccer, Indoor and Outdoor Track & Field (1997-2001)Primary.

Education record