Jay Naik Email & Phone Number

Cincinnati Area, Oh

Proven leadership in delivering design to deployment of Emerging technology solutions - Real-time Machine Learning, Internet of Things, Distributed Ledger and Smart Contracts, Conversational Systems.Proven record of building high-talent, world class technology teams and fostering Open Innovation.

Built and led a highly talented team for Emerging Technologies Innovation - Product design, development and deployment. Led Open Innovation across the company, fostering teamwork, Design Thinking and Innovation Spiral concepts in these key areas: - Real-time Machine Learning based services for deep personalization, Security and Authentication, real-time analytics- Blockchain and Smart Contracts: Decentralized Identity management on Distributed Ledger (DLT), Smart asset management, secure merchant networks on DLT, secure wallets- Internet of Things (IOT) - Product design and development using sensor networks and mobile apps for Card-less and Contact-less ATMs, Smart Bank branches, micro-location and proximity payment- Conversational systems - Natural Language based systems for self-care, customer-care for banking and financial services; cloud services for deployment

Led development of unique applications in Human-Computer Interaction, such as multi-modal interfaces for agent productivity, Secret Agent for highly effective collaborative customer care and Natural Language interfaces for efficient self-care. Championed the use of Speech Analytics and Dialog Modeling techniques to improve self-care automation rates and to gain actionable insights into customer care transformation.Developed leading edge solutions that combine SIP, multi-modal devices and Natural Language understanding technologies for increased user acceptance of self-care.

Developed product strategy for voice, web and mobile device based self-care, which led to new products and solutions. Designed, developed and deployed a hosted, on-demand Voice Authentication service, resulting in significant reduction in deployment costs and increased market adoption. Played a key role in defining and executing innovation product development processes, which improved efficiency and effectiveness of product definition and development.Championed and architected SaaS and PaaS models of solution delivery for voice and mobile/web self-care applications, leading to flexible, innovative, cost-effective self-care solutions.

Developed innovative speech and multi-channel services for customer care. Developed a variety of speech and signal processing algorithms and systems that resulted in industry-leading deployments of speech recognition services in the telephone network.Championed the use of standards based (SIP, VoiceXML) application development that resulted in significant cost savings, lower TCO and faster time to market adoption.

Key Technologist for Speech & Speaker VerificationDeveloped ground-breaking algorithms that resulted in commercialization of speaker verification technology and spawned a new company.