Senior Platform Owner At Worldpay - Merchant Payment Solutions
Current
Feb 2024 - Present
AeroLeads people directory · profile
Juan-Marc Naude Email & Phone Number
Senior Platform Owner at WorldPay - Merchant Payment Solutions
at
Worldpay
1 work email found
@fisglobal.com
1 phone found area 779
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Platform Owner at WorldPay - Merchant Payment Solutions
Location
London, England, United Kingdom
Company size
Who is Juan-Marc Naude? Overview
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Quick answer
Juan-Marc Naude is listed as Senior Platform Owner at WorldPay - Merchant Payment Solutions at Worldpay, a with 7268 employees, based in London, England, United Kingdom. AeroLeads shows a work email signal at fisglobal.com, phone signal with area code 779, and a matched LinkedIn profile for Juan-Marc Naude.
Juan-Marc Naude previously worked as Senior Platform Owner at FIS - Merchant Payment Solutions at Fis and Platform Owner - Payments As A Service & Merchant Payment Solutions at Fis. Juan-Marc Naude holds Itil V3 Certification from Ibm.
Company email context
Email format at Worldpay
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jnaude@fisglobal.com
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AeroLeads found 1 current-domain work email signal for Juan-Marc Naude. Compare company email patterns before reaching out.
Profile bio
About Juan-Marc Naude
Platform Owner | Service Delivery Manager | ITIL | Operational Management | Process | Service Improvements |People | Project Management
Listed skills include Service Delivery, It Service Management, Itil, Account Management, and 46 others.
Current workplace
Juan-Marc Naude's current company
Company context helps verify the profile and gives searchers a useful next step.
Worldpay
12 roles
Juan-Marc Naude work experience
A career timeline built from the work history available for this profile.
Senior Platform Owner At Fis - Merchant Payment Solutions
Nov 2022 - Feb 2024
Platform Owner - Payments As A Service & Merchant Payment Solutions
Promoted to include Merchant Payment Solutions line of business
Feb 2021 - Nov 2022
Platform Owner - Payments As A Service
Nov 2017 - Nov 2022
Operations & Project Delivery Manager, London & South Africa
- Planned and researched new projects,- Managed client communications in relation to project delivery- Projected timeframes for new client onboarding projects- Led daily Scrum meetings- Provided daily service management across the UK and South Africa- Led crisis management during outages and overflow service support for London team- Conducted audits across the business- Managed staff training ensuring all certification of ISO standards were met- Provided technical support to the team, inclusive of domain and SSL management- Monitored critical business systems- Managed process improvements- Created various documentation and implemented technical procedures- Analysed service desk tickets- Built and maintained relationships with suppliers- Attended regular client meetings- Produced KPI reports- Managed licences for various software
Aug 2015 - Nov 2017
Service Delivery Manager
- Co-owner- Initially joined the business as Client Relationship Manager- Monitored performance of services- Regularly liaised with client CEOs and other business areas- Created strategies to support improvements towards customer and supplier relationships- Provided project plans for large-scale deployments- Led the training of all new staff- Developed and implemented new internal processes- Maintained relationships with existing customers- Prospected for new business- Professionally represented the business at various events and trade shows- Provided extensive advice on recommended deployment of technologies- Monitored service delivery to successful outcomes- Managed service improvement activities- Coordinated amongst technical teams to produce root cause analysis reports- Produced detailed reports detailing all internal SLA metrics- Summarised all high severity and reoccurring incidents for analysis and resolution- Monitored existing processes to determine levels of effectiveness- Managed QA programs
Jan 2011 - Jun 2015
Service Delivery Coordinator
- Produced monthly SLA/Contract reporting for the account - Delivered reports on deployment projects to senior management - Provided updates to Wiki’s, Team rooms and databases with the most recent reports - Completed compliance health information portal and Compliance Web Portal on a monthly basis - Followed up on high severity incidents and produced root cause analysis reports- Liaised with internal and customer technical teams
Jun 2009 - Dec 2012
Severity 1 & 2 Coordinator
Handle end to end of Severity 1 incidents.Provide constant management & team notifications of Sev 1 Incidents.Support Call Centre agents with relevant severity 1 information.Produced documentation for processes improvements.Refined current processes to be more streamlined.Provided training for multiple employees in Tool Training (Remedy).
Jan 2008 - Dec 2009
Severity 1&2 Coordinator
Apr 2007 - Nov 2008
Second Line Support Agent
Jan 2003 - Aug 2008
Team Leader
Aug 2006 - Apr 2007
Network Administrator
Team People (Cc)
Jan 2001 - Dec 2002
Team & coworkers
Colleagues at Worldpay
Other employees you can reach at worldpay.com. View company contacts for 7268 employees →
DP
Deanna Perkins
Colleague at WorldpayAtlanta Metropolitan Area, United States
View →
TJ
Tavaris Johnson
Colleague at WorldpayNorcross, Georgia, United States
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AP
Archana Patil
Colleague at WorldpayLondon, England, United Kingdom
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JC
Jose Carlos Morena Lopez
Colleague at WorldpayGreater Cambridge Area, United Kingdom
View →
SD
Shana Dreyer
Colleague at WorldpayLoganville, Georgia, United States
View →
AJ
Arpit Jain
Colleague at WorldpayPune, Maharashtra, India
View →
SP
Sarayu Pandey
Colleague at WorldpayUnited States
View →
PM
Priya Majumdar
Colleague at WorldpayBengaluru, Karnataka, India
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MS
Marianne Spinney
Colleague at WorldpayWestford, Massachusetts, United States
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SK
Shari Karp
Colleague at WorldpayBaltimore, Maryland, United States
View →
Deanna Perkins
Colleague at WorldpayAtlanta Metropolitan Area, United States
View →
TJ
Tavaris Johnson
Colleague at WorldpayNorcross, Georgia, United States
View →
AP
Archana Patil
Colleague at WorldpayLondon, England, United Kingdom
View →
JC
Jose Carlos Morena Lopez
Colleague at WorldpayGreater Cambridge Area, United Kingdom
View →
SD
Shana Dreyer
Colleague at WorldpayLoganville, Georgia, United States
View →
AJ
Arpit Jain
Colleague at WorldpayPune, Maharashtra, India
View →
SP
Sarayu Pandey
Colleague at WorldpayUnited States
View →
PM
Priya Majumdar
Colleague at WorldpayBengaluru, Karnataka, India
View →
MS
Marianne Spinney
Colleague at WorldpayWestford, Massachusetts, United States
View →
SK
Shari Karp
Colleague at WorldpayBaltimore, Maryland, United States
View →
5 education records
Juan-Marc Naude education
Itil V3 Certification
Ibm
2009: 6Degrees Soft Skills Certification, Service Delivery / Itil
Ibm
Nasa-Std-8739.3 Certification
Ncc Solutions
Advanced International Computer Engineering Diploma ( A+, N+, Sql, Mcse), It
Cti Collage
Matriculation
Fourways High School
FAQ
Frequently asked questions about Juan-Marc Naude
Quick answers generated from the profile data available on this page.
What company does Juan-Marc Naude work for?
Juan-Marc Naude works for Worldpay.
What is Juan-Marc Naude's role at Worldpay?
Juan-Marc Naude is listed as Senior Platform Owner at WorldPay - Merchant Payment Solutions at Worldpay.
What is Juan-Marc Naude's email address?
AeroLeads has found 1 work email signal at @fisglobal.com for Juan-Marc Naude at Worldpay.
What is Juan-Marc Naude's phone number?
AeroLeads has found 1 phone signal(s) with area code 779 for Juan-Marc Naude at Worldpay.
Where is Juan-Marc Naude based?
Juan-Marc Naude is based in London, England, United Kingdom while working with Worldpay.
What companies has Juan-Marc Naude worked for?
Juan-Marc Naude has worked for Worldpay, Fis, Dudobi, It Consulting & Managed Services, Byte Money, and Ibm.
Who are Juan-Marc Naude's colleagues at Worldpay?
Juan-Marc Naude's colleagues at Worldpay include Deanna Perkins, Tavaris Johnson, Archana Patil, Jose Carlos Morena Lopez, and Shana Dreyer.
How can I contact Juan-Marc Naude?
You can use AeroLeads to view verified contact signals for Juan-Marc Naude at Worldpay, including work email, phone, and LinkedIn data when available.
What schools did Juan-Marc Naude attend?
Juan-Marc Naude holds Itil V3 Certification from Ibm.
What skills is Juan-Marc Naude known for?
Juan-Marc Naude is listed with skills including Service Delivery, It Service Management, Itil, Account Management, Servers, Technical Support, Linux, and Customer Service.
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