RevOps Services and Software.

• Act as lead project manager for multi-year enterprise implementation projects.• Responsible success of Phreesia’s client service team focusing on GE Healthcare and Allscripts partners• Manage and report on budget and target metrics on a quarterly and annual basis around revenue, contract value, churn reduction, and time to revenue• Maintain oversight of strategic customers and “Land and expand” proof of concept opportunities• Manage a direct service team of 12 which was task with sales support, project management, consulting, managing base customer re-implementation efforts and reducing customer churn• Provide ongoing support to sales assisting with pre-contract efforts including value presentations, time studies, workflow assessments, and workshops• Responsible for team performance and nurturing top performers to develop Phreeisa’s future leaders• Manage project risk working directly with internal and customer teams to manage escalations and develop sustainable solutions to workflow challenges and technical limitations• Maintain and nurture relationships with enterprise sized customer executives and project teams

- Excel in relationship management with enterprise customers- Manage team of Project Managers, Consultants, and Implementation Associates.- Oversee software implementation projects for multi-specialty and enterprise healthcare organizations- Define and document internal processes for implementation approach.- Provide consultation on implementation best practices and workflow design - Manage resource constraints, and work directly with HR to hire new talent.- Define forecast for market, and report weekly to executive team.- Work with finance to define "return on investment" assessments for customers post go live.- Manage customer escalations and travel onsite to ensure customer success

• Develop and train implementation and project management resources and tools• Implement Greenway, NextGen, AllScripts, and GE Practice Management and EMR customers• Conduct implementation tasks including workflow analysis and redesign, application training, application build, training, go-live support and post go-live optimization• Provide industry and application consulting and offer recommendations.• Perform gap analysis to identify implementation issues and consult on options to address issues• Collaborate with Phreesia teams, including Support, Account Management, Product Management and Sales to address customer issues.• Develop and negotiate implementation statements of work (SOWs) and project plans• Lead go-live activities, observing results, refining and driving continuous delivery improvement

- Conduct implementation tasks including workflow analysis and redesign, application training, application build, training, go-live support, and post go-live optimization- Provide industry and application consulting and offer recommendations- Perform gap analysis to identify implementation issues and consult on options to address issues- Collaborate with Phreesia teams including Support, Account Management, Product Management and Sales to address customer issues- Lead go-live activities, observing results, refining and driving continuous delivery improvementCommunicate effectively at all levels- Lead Phreesia implementation projects, serving as the primary customer contact- Develop and manage project plan, utilizing project management software- Manage implementation issues, escalating when appropriate.- Identify resource needs and develop a plan to utilize resources to meet project scope- Maintain complete understanding of contract deliverables and manage project scope to ensure project is delivered on time and within budget- Support sales team during contract negotiations.- Maintain understanding of how the application is used and configured, including the ability to provide an application overview

• Excelled in non-profit management role managing business operations for the organization's largest multi-provider community health center located in Chicago Heights Illinois• Manage and provide supervision for a staff of 12, including registration, medical records, patient services, and billing specialists.• Day to day operational responsibility for a multifaceted clinic housing five medical providers, two dental providers, and three Psychiatrists. • Develop, revise, and enforce internal procedures and guidelines to ensure compliance with joint commission standards. • Acted as implementation lead for NextGen and Phreesia systems.• Revise and clarify job standards for business manager positions throughout the network.• Supervise all insurance verification and reimbursement functions; develop and manage an annual clinic budget.• Develop and monitor strategic plans; document and modify workflow to improve efficiency.• Submit daily, weekly, monthly reports on business activity and budget variances to central administration. • Responsible for managing insurance panels, and increasing the visibility of clinic in the surrounding community and growing new patient contacts.• Participate in internal task force to improve efficiency and increase revenue.• Reinforce customer service standards and remediate all complaints

Management and Administration• Managed and supervised a staff of 12.• Supervised all day-to-day functions of Agency Relations and Services departments, which included customer service support for internal staff and 600 external partners. • Developed annual plans and budgets; monitored for compliance and variances. • Developed and implemented internal procedures and guidelines for department to ensure compliance with funder, Feeding America, and government requirements.Program and Project Management:• Supervised prospective-member recruitment, application, and training processes. • Directed the development, implementation, and ongoing maintenance of new client management and online ordering software. • Oversaw the planning, execution, and evaluation of five programs that provided over one million dollars in grants to member agencies.Training, Technical Assistance and Consultation:• Managed Pantry University Department and facilitated the reform of member agency quality standards and participation requirements. • Assisted in the development of Needs Assessment and Capacity Assessment tools used to evaluate new and existing member pantries. • Co-chaired a major capacity building initiative, including strategic planning, annual planning, and fundraising and program development with member agencies and networks.