- Accomplished, seasoned Field Technician / Disaster Inspector Professional with comprehensive experience within the home, retail, corporate, and end-user environments.- Expertise in installation and maintenance of Computer Systems and Telecommunication environments across multiple locations, including network systems administration and helpdesk management.- Well-versed with network planning and design for establishment and maintenance of a robust IT infrastructure that meets business and security requirements.- Recognized ability to provide effective troubleshooting support in the resolution of system problems for large user bases in highly secure work environments.- Good understanding of intrusion detection systems and processes with knowledge of security incident response process. - Adept at providing expert advice, interpretation and recommendations for IT infrastructure management. Innovative, resourceful and goal oriented with a proven commitment to end-user success and service.