Growth: Increased LTV and MRR. Established a new revenue stream for enterprise clients. Identify ICP and product market fit for high-volume customers to digitize their warehouses into Vendoo. This niche group of clients provides a substantial amount of revenue while maintaining the lowest level of churn across the organization. Cross-organization Collaboration: Established missing links between Growth/Marketing and Customer Service with Product. In doing so, reduced the feedback loop of customer insights by 400% Championed UI/UX Best Practices while engaging customers to drive product lead growth. Iterating on designs based on usability testing and comments with designers while evolving the product to continuously outgrow our competition’s functionality.Mentorship: Guided and coached two PMs in creating experiments, and data analysis by creating dashboards and funnels all to enable and embrace data-driven product decisions. Established cadences of checkpoints for continuous advisement and guidance

Leadership: Managed two product managers to scale and create features to increase the growth ofAVR by 50% year over year and scalability of the core platform past 10 million endpoints.Product Vision: Collaborated with customers and UI/UX partners and did a competitive analysis tooverhaul end-user experience with our agent. Create a multi-year vision that is presented to theboard and all current and prospective prestige customers.

Increased Sales: Increased close rate by 6% based on new supported OSes. Extended support to 6Linux-based OSes and had zero-day support for Ventura, which no other product had.Feedback Mapping: Deployed tooling that maps feedback to features so the entire product teamcan make data-driven decisions based on their customers’ voices. This facilitates cross-functionalteams to also know the why behind vision and product decisions.Presenting Data: Created self-service Dashboards to create transparency of agents across ourcustomer's environments. These dashboards are leveraged daily by sales, support, and seniorleadership teams.

Reduce Costs: Identified cost-reduction product enhancements implemented and reduced our costper endpoint by 8%.Platform Stability: Increased platform availability from 98.8% to 99.7% by working with our SREpartners and focusing the team on platform features such as autoscale and disaster recovery.Process Improvement: Presented proposals for team structure and process improvements resultingin a restructuring of processes, net new hires, and more efficient delivery teams.

RFI/P Process: From ideation to implementation, identified, negotiated, and executed amulti-million, multi-year contract for our Catalog, CPQ, and Inventory System for DISH Wireless.Forecasting: Produced year-out forecasting and staffing plan, which helped create multiple teamswith system integrators, vendor SMEs, and direct hires.C-suite Status: Presented to c-suites weekly on the status and execution of each area within mydomain. Provided mitigation needed when any component was identified as at risk.

Facilitate with fellow managers initiatives to continuously improve communication, collaboration, training, and development of each team member, ensuring professional growth within the company and their professional careers. Identified problems that are created within agile, multi-team organizations. Launched and now manage a product team that creates tools to streamline and automate these areas. For example:Problem: Within our organization we had 10+ different places to find information on who to contact which often was out of date due to manual updating. Isolated development teams, created team standards for storing code, diagrams, tribal knowledge and API specs for their components. This led no easy way to get information out without asking a member of the team and increased time to gather information that is needed in order to move forward with business requests.Solution: Spearheaded a centralized internal component marketplace solution. Conceptualized, designed and launched, a tool that supplies API information, metrics, dependencies, diagrams, as well as additional team and component information. This enables communication across the organization in an automated and consistent pattern. This solution is used daily by Product Owners, Product Managers, IT-Security, Developers, and VPs+. I champion architectural design principles to help guide our software ecosystem into a flexible, reliable, and supportable solutions. This includes delivering our new data driven offer model solution that is flexible enough to handle all lines of business, qualifications, and product types in our growing company. Using this framework, it enabled us to spin up a working POC, for our new wireless business opportunity, in less than a month, while having no additional development work to the model or services.

As one the managers of the Enterprise Architecture team, I headed the systems analysts and technical writers’ team. Working with IT directors and above, I identified opportunities within DISH’s development life cycle where we leveraged my team to support and streamline our architectural designs and principles. I transformed the team into a technical source that is now leveraged by our software and data architecture teams, product owners, and product managers. With the new direction and skill sets my team has provided, my team size was approved to double in size to 11 team members.

IT Systems Analyst IIIAs a systems analyst III, along with the responsibilities of systems analyst II, I cultivated a strong, trusted relationship with both client team and project team alike. I managed day-to-day operations for fellow enterprise architects and systems analysts, in developing a frontend application in a new cloud-based platform that integrated into existing middleware services. This included leading architectural discussions and represented our team in weekly steering committee meetings with C level executives Key Accomplishments➢ Led architectural discussions for new cloud based system➢ Participated in weekly steering committee meetings➢ Provide defect triage and resolution when needed➢ Single Point of Contact for project for the system analyst team

IT Systems Analyst IIAs a systems analyst I am responsible for understanding business rules as well as how the rules are enforced within all applications and systems. I then translate these requirements into stories for the product owners so the developers can develop in an agile environment. Key Accomplishments• Key participant in multiple pillar projects• Provided knowledge transfer to product owners• Participated in architectural discussions for new cloud based system• Wrote SQL queries / commands to update and located data needed for product

Associate Business AnalystHired as an Associate Business Analyst in a waterfall-agile project for the WyCAN consortium. This was a multi-million-dollar software development of a centralized unemployment insurance SaaS cloud solution. Primary job function was to act as a liaison between the client and HCL’s technical teams, and analyzed and documented functional requirements. Other areas included, providing knowledge transfer to offshore teams, unit testing, data conversion support, and SME in multiple areas.Key Accomplishments• Worked as functional lead for multiple areas • Provided knowledge transfer to offshore product team and Development team • Translated business requirements into functional specifications for developers to use in guiding design/coding This includes Use Cases, Story Boards and Supplement Specifications• During and after development, tested and recorded defects as this is an essential task to reduce the number of defects for user review.• Provided support to client during testing, data conversion, and user review• Provided information to help prepare RFP Response• Supported Drools (Business Rules Management System) and a content management system

Menards recruited me directly from college. I entered their national home improvement store management training program and completed it in record time. Following completion of their management training program which involved learning the basic skills and competencies to work each role in the retail organization, promoted to assistant manager.Key Accomplishments• Focusing on team product knowledge and an increased customer service focus, increased group revenue by 15% year over year while expanding margins by 3%.• Identified process variability that was resulting in reduced client satisfaction. Standardized processes and team training around Best Practices and increased both average sales per guest visit as well as repeat business from existing customers.• Following completion of the corporate management training program, quickly acknowledged for results orientation with role growth and promotion to Department Manager.• Expanded college education in management with additional training in areas of Guest Services, Inventory Control, Logistics and Accounts Payable all in record time for the organization.

Bartender and server for a piano bar and lounge. Duties include preparing drinks taking food orders, cash handling and managing hours of other servers and cooks. Working while finishing up school at N.E.I.U.

Full-time positions working day shift Monday-Friday. Duties including preparing product per customer order, cash handling, and crowd control, expediting orders as needed and other general assignments. And working the bar.