Quality Customer Service Rep
Wingham Casting
• Analyzed foundry scrap castings at four Canadian and US machining facilities making determinations based on customer acceptance standards. Inspected up to 2,000 parts weekly. Created detailed, customized reports to track and document quality issues by part and defect desciption. Reported statistical results to senior management and front line managers, detailing Parts Per Million (PPM) defects enabling implementation of action plans.• Issued Defective Material reports enabling corporate to accurately plan production costing, and inventory control for China, Hungary, 2 Canadian facilities, and 2 USA facilities.• Identified and communicated corrective actions to Quality Leader, to address non-conformance with production team, to ensure compliance with customer’s specifications.• Reduced scrap returns from 1.38% in 2011 to .99% in 2012, realizing a cost savings in excess of $300,500 for raw costs.