Cybersikkerhed

Tax account

Vendor (Complex trouble shooting, release and patch planning and testing, new solutions)Application support (services, interfaces, alarms, etc.)Integration and solution designExperienced working in a Windows OS Support users in using the applications and troubleshoot issuesScripting in PowershellDeveloping PowerBI (Finance cube, Sales cube)Applications: Multimark (CRM), Qlikview (BI), Power BI (BI), Dynamics AX (ERP) Hardware/ OS: Windows

Customer (In daily contact with customer to secure project deadline and development and care)Building a new local support teamEstablish work processes and SOP's (ITIL V3 and ISO 9001)Support TDC/ YouSee on Value Added Services (Development, Support & Maintenance)Monthly Service meetings with TDC VAS team (SLA and KPI reporting)Development meetings (Discussing new development ideas from TDC VAS team)Writing Functional Technical DescriptionsDeliver development solutions (Test environment, Production environment)Project meetings (WebEx, Skype, face-2-face)Applications: Dataminer, Microsoft Project, WebEx, Skype, CommunicatorTechnologies: Big Data, Cable Modems, Docsis, Cable TV infrastructure (U2000, OLT, CMC, CM), Roaming infrastructure.Projects:xMS vendor swop (SMS, MMS and Voicemail solutions)Roaming Manager LTE enhancement with TDC (Mobile Roaming solution)Dataminer in GigaSpeed Program with YouSee (Cable TV solution)

Vendor (Contract, road maps, monthly technical meetings, complex trouble shooting, release and patch planning and testing, training planning, new solutions)Incident process ownerApplication support (services, interfaces, alarms, etc.)Project Management (software release and patch updates + hardware upgrades + new solutions)Integration and solution designSupport the second level support teamExperienced working in a Unix OSApplications: Ericsson (LI-IMS), Roamware/ Starhome (Roaming Manager -in-bound and -out-bound), Assisted Roaming (STK), Ascom (Monitor Master), HP (Mobile Device Management)Hardware: SUN, HPProjects:Roaming Manager merge of 2 vendors solution into a 1 vendor solution (Roamware og Starhome)Assisted Roaming hosted system swop (new vendor: Eurovip)LI-IMS Upgrade of new hardware and new software releaseand other technical projects

Manager (20 people in 3 support teams)Inspire and motivate my team to go further and reach goalsTeam development (competence and training) Structure and optimize team organisationMonthly one-2-one meetingsWorking in close contact with my team Hire and fireContracts (communicate content into working procedures, payment etc.)Secure Stability of all services towards customersSecure Service Availability (Keep services stable and available for end users and report SLA, KPI to Management)Finances/ Budget (Make forecasts, handle bonus agreements, salary discussions, contract payments)Document and maintain processes and SOP's (ISO9001, ITIL V3)Applications: SMS, MMS, Voicemail, WAP, VAS Hosting, IN services.Hardware: SUN, HP

Vendor (Contract, road maps, monthly technical meetings, complex trouble shooting, release and patch planning and testing, training planning, new solutions)Application support (services, interfaces, alarms, etc.)Project Management (software release and patch updates + hardware upgrades + new solutions)Integration and solution designSupport the second level support teamExperienced working in a Unix OSIncident process ownerApplications: Voicemail, Besked Robot, Unified Messaging, Osprey (Billing), Sybase SQL serverHardware: SUNProjects:Tecnomen voicemail system upgrade (new hardware, new software, new services)SMS2Voice (new solution with new hardware and software integration)Osprey upgrade (new hardware and new services and new processes in organisation)And other technical project

Experienced working in a Unix OS system (Solaris 7)Network expertExperienced working with DatabasesApplication expert (TMOS services and modules, interfaces)Troubleshoot problems and support internal usersWrite health check procedures and support instructions for First Line supportProject participant in technical projectsApplication: TMOS, SybaseHardware: SunRay, Sun Sparc, Sun Ultra servers

Staff & Computer support

Staff & Computer Support

Military education.