We are building the new paradigm of debt renegotiation

We built a relevant agency for the businesses of more than 100 SMB clients, and we participated in the revolution in the digital collection segment.We unlock the creative potential of a super young team, hungry for challenges and lacking direction. We hire, train and release to the market dozens of media, social networks, and communication professionals.We brought e-commerce techniques and results to the financial services segment, accounting for 30% of the traffic and results of our… Show more We built a relevant agency for the businesses of more than 100 SMB clients, and we participated in the revolution in the digital collection segment.We unlock the creative potential of a super young team, hungry for challenges and lacking direction. We hire, train and release to the market dozens of media, social networks, and communication professionals.We brought e-commerce techniques and results to the financial services segment, accounting for 30% of the traffic and results of our customers' digital collection portals.I made my Exit in 2021. Show less

At Negocia Fácil, I became intimate with the desolate scenario of default, and helped in the creation of the new positioning of digital collection companies - more humane, smarter, and more effective organizations.Between 2017 and 2021 I led the team that delivered more than R$530 million in collections to Claro Brasil, with an approval rate of 96% from consumers. The innovative practices implemented in the first year of our management became a case recognized with the Best Performance… Show more At Negocia Fácil, I became intimate with the desolate scenario of default, and helped in the creation of the new positioning of digital collection companies - more humane, smarter, and more effective organizations.Between 2017 and 2021 I led the team that delivered more than R$530 million in collections to Claro Brasil, with an approval rate of 96% from consumers. The innovative practices implemented in the first year of our management became a case recognized with the Best Performance Award in 2018.The company became the official debt renegotiation channel for Jequiti Cosméticos, O Boticário, Credz, Casas Bahia, Ponto Frio, Agibank and Porto Seguro, having achieved a 360% growth in revenue during my management period.I led the production of the research "X-Ray of the Brazilian in a situation of default" in the years 2018, 2019 and 2020, in partnership with the Locomotiva Institute, through which it was possible to share with the market a deep understanding of the impact of debts on consumers' lives. .As a speaker / moderator, I participated in all editions of CMS Business Revolution, the largest national credit and collection event, and was a market source for articles in newspapers, electronic magazines, TV news and radio programs on the topic of default. Show less

At OZ I learned the culture of digital retail - a vibrant, results-oriented business environment with an above-average sense of urgency, and filled with talented young people in need of direction. During my participation in the company OZ was a leader in the Organization niche, having achieved growth rates above 100% in less than 12 months.

Gerenciei o processo de implementação de uma solução customizada de SRM - Stakeholder Relationship Management baseada em Microsoft CRM Dynamics 365.Atuei com interlocutor entre a direção da entidade e os fornecedores, garantindo o estrito cumprimento do plano de trabalho.

Service and management of Petrobras, Aberje, GovBR and InfoGlobo accounts.Management of the main DBM and CRM/SRM contracts, ensuring compliance with the scope and financial schedule.Identification of new opportunities in each account, expanding participation and strengthening the relationship with the client.Specification of business requirements and solution architecture.Project management, negotiating deadlines and costs with the client and the development team.Partner… Show more Service and management of Petrobras, Aberje, GovBR and InfoGlobo accounts.Management of the main DBM and CRM/SRM contracts, ensuring compliance with the scope and financial schedule.Identification of new opportunities in each account, expanding participation and strengthening the relationship with the client.Specification of business requirements and solution architecture.Project management, negotiating deadlines and costs with the client and the development team.Partner relationship management.Support to commercial area executives in winning new accounts.Main achievements to date:Recovery of deviations in existing projects, meeting the initially planned delivery datesExpansion/renewal of contracts with increments greater than 50%Development of innovative DBM solution Show less

Restructuring of the email marketing strategy of the www.lojaoz.com.br e-commerce operation, reducing the amount of emails sent daily and improving business indicators - conversion rate, average ticket, item volume per purchase and billing.

Repositioning of the ITED brand, a technology startup for the sports market, making the brand's main product one of the competitive advantages of two swimming world champions; coordination of the development of the company's product pricing strategy, structuring of distribution channels and articulation with the public authorities for the approval of projects to encourage the adoption of cutting-edge technology in Brazilian sports.

Prospecting and developing customers and business opportunities;Software project management for marketing campaign automation, database marketing, CRM and SRM

Elaboration of strategic marketing planning, creation of models to evaluate results, selection and recruitment of employees, selection and management of service providers, strategic relationship with business partners.

Negotiation and management of partnerships with international players in the software industry;Development of strategies for prospecting and customer development;Commercial team management