Julie Moran-Illes, Rssw/Ttsi Email & Phone Number

Toronto, ON, CA

Gateway, 2680 Lawrence Ave. E., Toronto

Lead virtual wraparound support program to clients in receipt of Social Assistance (Ontario Works/OW) through the COVID crisis.Offering support, resources and tool for people struggling through this time of crisis.I'm responsible for outreach and recruiting clients in receipt of Ontario Works who are struggling with COVID related concerns.I assess client.

Identifying best practices, documenting processes, providing coaching & improving customer experiences to help you exceed business expectations and create an engaging workplace.Expert at identifying root cause of issues and translating complex processes into clear, understandable, and actionable steps. Enthusiastic leader who consistently meets commitments.

Toronto, Ontario, Canada

I am completing my Field placement toward my SSW diploma supporting the Food Security Project, in partnership with Working Women, Fairview Community Health, Oriole Community Ctr & Food Space and North York Harvest Food Bank.I am supporting multiple programs that help bring the community together, through food. I am proficient with the OCMS program in order.

Toronto, Ontario, Canada

Over 5 years, I successfully managed Quick Win opportunities resulting in over $6M in operational savings; through the launch of new tools & augmenting existing tools as well as implementing and revamping process changes.As Program lead for Xperience Improvement Program (XIP), a change management tool for process and customer experience improvement:I.

Toronto, Ontario, Canada

As Manager of the Client Premise Solutions (CPS) team, I provided coaching and leadership to front-line team members. I was responsible for setting & maintaining operational excellence while exceeding Pulse Check Engagement scores of 92%.I created a Skillset Matrix to support workload distribution and improved cross-team communication.I successfully.

Toronto, Ontario, Canada

Focused on Operations and day 2 support, I was responsible for developing, prioritizing and executing on process improvement initiatives that improved client experience and team member engagement.I provided guidance and ongoing support to team members throughout all project phases, including providing regular feedback and coaching on improvement.

Toronto, Ontario, Canada

I lead organizational and process improvement initiatives by managing multiple complex stakeholder expectations, building and executing on project/process plans.I lead the facilitation of complex teams using Fair Process and a variety of in person and remote workshops.I build moderately complex change management plans while managing resistance and.

Toronto, Ontario, Canada

I started as a Customer Service Rep, handling customer and bank orders.As the company and customer service team grew, I cooperated the amalgamation of two divisions of the company.I created and implemented new methods and procedures, products and training manuals.I was accountable for systems and process training of existing and new employees.

Social Service Worker, Family And Community Services

Ontario Management Development Program Certificate, Business Administration And Management, General

High School Diploma