* Founded CARFAX mobile app group and over course of six years managed both internal and external teams to create and maintain numerous iOS and Android apps* Managed backend big data teams delivering critical data to CARFAX products* Coordinated infrastructure development initiatives related to company move to AWS

Directed work on strategic, customer-facing and internal projects associated with building and selling the nation’s first 4G mobile broadband network for Clearwire, Sprint, Time Warner, and Comcast. Led resources from numerous internal technical and business teams with competing priorities to effectively manage and deploy key projects. Capitalized on extensive project management experience to evaluate and revise company’s immature processes to apply needed structure and tracking.

Oversaw the development of RealNetworks' top priority initiative to create a new, unified media platform enabling the delivery of diverse digital assets – including music, ringtones, and ringback tones – to the mobile and internet devices of wireless carriers. Led and supervised a virtual team of up to 30 staff members from 8 distinct technology organizations using varying software development methodologies, ranging from traditional SDLC/Waterfall to Scrum/Agile development. Partnered with business executives as well as Product, Development, Quality Assurance (QA) and Operations teams to facilitate requirements definition, project planning, dependency tracking, risk management, problem solving and program management reporting. Additionally, managed a cross-functional team tasked with developing and implementing new features to sustain and upgrade the backend systems powering Verizon’s VCast Music Store, which contained 4M+ audio tracks for sale. Served as the primary contact between RealNetworks and Verizon on matters dealing with store performance, operations and system enhancements.• Leveraged superior leadership and communication skills to align all members of 8 disparate technology organizations towards the common goal of successfully developing RealNetworks’ new media platform.• Improved RealNetworks’ relationship with Verizon after skillfully turning around a failing project, which involved completing strategic system enhancements in time for the scheduled VerizonWireless.com enterprise release.• Met and exceeded demanding client and business expectations by successfully managing the ongoing store performance, promotional campaigns, feature changes, etc. of Verizon’s VCast Music Store.

Orchestrated all day-to-day content operations for Verizon’s VCast Music Store serving clients using cell phones and the Internet. Led, mentored and supervised a team of 5 members tasked with processing and adding digital music content received from record labels onto Verizon’s online music store. Collaborated with Verizon sales and marketing teams to strategize and implement promotional campaigns for introducing new music content and features to market.• Increased the catalog of music content available for sale on Verizon’s VCast Store from 500K to 2.5M by working closely with major music content providers to ensure the timely incorporation of digital audio tracks.• Gained widespread publicity for Verizon’s Store by rolling out high-profile music promotions that tied to corporate marketing campaigns and TV shows, including “Dick Clark New Year’s Rockin’ Eve” and “Rockstar Supernova.”• Minimized risks associated with implementing high-profile marketing campaigns on short notice by collaborating closely with Verizon and counseling them on how to provide more lead-time for special promotional projects. • Maintained excellent customer satisfaction through skillful management of Verizon’s music content operations and special promotions on their VCast Music Store.

Directed the entire lifecycle of large-scale projects that enabled federal, state and local governments to leverage technology for streamlining their employee recruitment and onboarding processes. Administered the development, implementation, maintenance and upgrade of major software platforms to ensure the on time delivery and release of HR solutions. Managed a matrixed team of developers, quality assurance specialists and operations managers tasked with ensuring that system and feature changes to the software platform aligned with the technical and functional requirements of government customers. • Implemented new processes to effectively organize the young technology company.• Enhanced team collaboration and productivity by leveraging keen management skills to eliminate antagonism and establish open communication between disparate technology and business teams.• Capitalized on solid Microsoft Project skills to manage the continually shifting timelines of concurrent IT projects.

Coordinated the entire lifecycle of multiple IT projects to ensure the on time delivery of the US Department of Defense’s (DoD) TRICARE Military Healthcare System. Coordinated all software and hardware implementation and configuration efforts in compliance with the highly formalized processes and procedures of the DoD healthcare client.• Completed the DoD Information Technology Security Certification & Accreditation Process (DITSCAP) by working closely government agencies and contractors to conduct thorough security assessments.• Successfully managed a 5-month project to architect, build and deploy all systems, workstations, servers and networks in time for the launch of a new regional government office.

Managed all system development, upgrade and migration projects to accommodate and ensure the seamless delivery of content to millions of users at the height of AOL’s popularity. Collaborated with Product, Engineering, QA, Operations and Design Studio groups on software development initiatives. Leveraged strong organization and time management skills to complete all IT projects according to the schedules of a very fast-paced and high-pressure environment.• Successfully coordinated the development and implementation of AOL’s new, web-based content publishing application that replaced all legacy publishing and display systems.• Maintained and ensured the scalability of AOL Technologies’ backend publishing and display systems, which powered nearly all content seen on AOL. • Re-architected and re-launched AOL News, Personal Finance and Sports after leading an IT team of 24 members tasked with migrating the channels from AOL’s legacy publishing system to the new web-based HTML platform.• Played a key role in establishing AOL News into the #1 news site on the web with 24M+ monthly users.• Implemented an auditable content tracking system after spearheading a team of 10+ employees that successfully redeveloped 60% of the source code of AOL’s existing content publishing application in just over 13 months.• Streamlined AOL Technologies’ operations by constantly participating in ongoing initiatives to institute more structured software development methodologies.

Managed the entire development lifecycle of a brand new Microsoft local content website for Washington, DC. Oversaw the editorial production process, which involved building, training and leading a local team of editors, artists and technicians tasked with creating and publishing new content onto the Washington Sidewalk website. Liaised with core Microsoft teams to ensure that the local site integrated and aligned with national Sidewalk sites.• Successfully developed, launched and published content on Microsoft’s Washington Sidewalk website in compliance with schedule requirements.• Optimized the editorial production process by automating content development and publishing tasks when possible.• Trained editorial staff members with a background in traditional print media on the proper and effective use of Microsoft online publishing tools.

• Played an instrumental role as a member of the core, original computer and software engineering team that enabled AOL to grow from 120K to 6M+ members in only 5 years.• Pioneered key technological advances while serving as the lead person within AOL’s engineering team to beta test emerging technologies; provide product and functionality feedback; implement new software within the production environment; and provide staff training on the effective use of new IT systems.• Successfully managed, trained and mentored a 30-member production team tasked with building and maintaining AOL’s online content areas – most notably News & Finance, Computers and Software, Games & Entertainment and People Connection – during a time of constant change and exponential growth.• Utilized strong communication and interpersonal skills to effectively collaborate with internal IT and business professionals as well as third-party partners, including IBM, Apple and Hewlett Packard.