John Moriarty Email & Phone Number

Boston, Ma, Us

London, London, Gb

Responsibilities include the review, implementation vetting , and successful delivery of all network infrastructure technology solution migrations, expansions, cloud migrations, and improvement projects on NGrid's MPLS , WLAN, and transitioning SDWAN network infrastructures. Responsible for improving the efficiencies and alignments of processes(NG and vendor(s) suppliers) relating to network, security, and DC deployment projects, ITIL CHG management process, critical maintenance functions, escalations process management with true Root cause accountability results within all vendor processes , management systems, operational tools specifications , qualification strategy, CMDB, LCE/BAU planning programs, traffic engineering analysis/trending of the MPLS network along with supporting full SD-WAN and WLAN migrations. Involved with occasional critical Data Center switching/fabric incident escalations and isolation ( end- to -end flow) involving hosted (SaaS/IaaS) application platforms/VM OSes. Responsible for analysis and technical RCA reviews of critical incident support escalations by the NG MIM/CSM teams on the core and edge infrastructure inclusive of inputs definitions and assessments to the overall service model , tools, and architecture of existing and new products, projects and solutions(HW and SW) .NGrids Network is large with over 7000 Critical processing network elements across two inter country regions supporting both GAS and Electric14 Data Centers and over 700 sites . .All network level CHGs, integrations and transitions are reviewed and vetted by myself and my group serving as a SO with primary responsibility . This is quite honestly a very simple role for me :)

Norcross, Georgia, Us

o Recruited into MRV by EMT (Acquired by ADVA 08/2017) to lead , re-build , and recover its 7x24 Global TAC Operations to improve the overall customer experience.o Original market leader in Carrier Ethernet and Optical transport networking with a diverse customer and product portfolio spanning across Tier1/2 Carriers, Service providers , SANs, and CPE. o Spearheaded the reduction of the CRM backlog in product and customer incidence reports across 5 product families and its entire global customer base from an "inherited" 735 Engineering assigned incidents to 127 incidents at time of ADVA acquisition. o Improved and eventually instilled overall customer satisfaction, confidence , and stability with the MRV platforms through formal and solid scheduled reviews and communications of issues with customer engineering and OPS folks and then back-end internal issues meetings with product engineering and PLM to fully resolve persistent critical HW/SW product issues. o Injected Support signatory and accountability processes into the ECO and QA processes of engineering to assess and improve product operational life cycle "quality" and "stability" impacts.

Westford, Ma, Us

Startup Team Member: Initial Support /Network engineering team leader. Sonus was the Global market leader in Carrier grade VOIP and VOIP Session security solutions(SBCs) . Served in multiple contributing and leadership capacities during my entire corporate history with Sonus. Recruited into Startup team by Chairman/Founder specifically for technical customer leadership role. IPO 2000Accountable for the successful delivery of the Complex transformational Sonus Carrier VOIP product solution set.

Startup Team Member: Tasked with the establishment and leadership of the Global Support and Professional services organizations. VideoServer was the global market leader equipment provider in ITU multimedia standards communications. IPO 1995Recruited into the startup team by Chairman/Founder/visionary.Left to assume CS leadership role as an early member in a 2nd even more challenging and eventual successful startup opportunity involving carrier/ISP VOIP.

o Responsible for all commercial and DARPA Network Pilots, Acceptance, and "complete" operational network build outs and transitions from inception o Resident lead implementation network engineer on long term( 6 months-2 years) large scale network revenue projects( $5M-50M) in UK, Japan, USo Managed and accountable for a team of 14 senior NEs responsible for all commercial and DOD implementation upgrade and revenue acceptance projects o Began career as a NOC operations support specialist and then promoted into network engineering functions with major project and leadership roleso Expertise in account/revenue recovery situations and crisis level escalated projects. Reported into the EMT during critical project recovery situationso Responsible for all NPI programs with a focus on the efficient serviceability architectures of productso Left BBN to pursue a global startup opportunity - recruited by the CEO/founder/visionary (most successful serial entrepreneur) in the Northeast to build and lead the customer facing teams for his new compan(ies)