With over 14 years of experience in technical support and customer service, I am a bilingual specialist in providing solutions for complex issues in the financial and healthcare technology sectors. I have extensive knowledge of ITIL, LEAN, and Oracle Linux principles and procedures, and I am proficient in process improvement, knowledge management, and customer satisfaction.As a Level 3 Technical Support Specialist at Avantra, I help businesses achieve commercial success and competitive advantage by ensuring the optimal performance and functionality of their SAP and cloud-based systems. I also work as a contractor at AWWCOR, Inc., where I provide technical support and guidance for their healthcare applications and devices. I am passionate about delivering high-quality service and support to customers and users across different industries and regions.
Listed skills include Pacs, Healthcare Information Technology, Medical Imaging, Hl7, and 46 others.