Recruits individuals into the U.S. Navy and Naval Reserve, both officer and enlisted programs. Possesses expertise in all recruiting techniques (e.g. sourcing, sales, assessing and onboard disciplines). Possesses thorough knowledge of recruiting policies, directives and guidance as well as an in-depth knowledge of all Navy officer and enlisted programs. Communicates and relates effectively with customers, strategic partners, groups and the community.

Manages shipboard nuclear reactor plant network operating systems (e.g., Windows Server and clients) and infrastructure (i.e., cabling, throughput, connectivity, I/O devices, and topologies). Possesses thorough knowledge of current technology and trends. Implements a variety of protocols, services, and standards such as TCP/IP and Internet (http, ftp, telnet, smtp, snmp). Manages networks, taking into account hardware and software compatibility, environmental constraints, growth potential, lifecycle management, cost/performance analysis, and user feedback. Performs hardware and software installation. Performs management and maintenance functionsincluding inventory control of computer assets, software configuration and management, user training, and help desk management. Provides oversight and direction to PPLAN Administrators.NEC-N72Z

PPLAN Administrators are responsible for all aspects of classified network operation for the Reactor Department on-board America's carriers. This includes:-Day to day operation and management of over 500 users and account to include creation, modification, and security privileges.-Management of over 400 client devices to include mobile tablets, laptops, and desktops.-Ability to utilize Microsoft Domain Controllers for modification and authorization accounts.-Ability to utilize Microsoft Windows Server Update Services (WSUS) to ensure all clients are up to date.-Monitoring of network health and performance utilizing Solarwinds.-Verifying and performing backups of servers and user data using industry standard tools. -Installation and utilization of third part software to support Reactor Department operations.-Troubleshooting and repair of hardware to include desktops, laptops, tablets, fiber to Ethernet converter boxes, networking switches, fiber and Ethernet connections, server blades, and Uninterruptible Power Supplies (UPS).-Troubleshooting of software ranging from custom applications from several vendors to Microsoft Office.-Troubleshooting network connectivity issues between servers, switches, and client computers for hardware, software, and security issues.-Minimizing down time of servers and user services during updates and maintenance.-Work with contractors across several companies to coordinate installs, repairs, and troubleshooting of major networking systems.-Ensure security compliance of devices connected with NSA and Navy standards.Administrators go through basic Network+ training, private training, and continuous on the job training. Administrators are well versed in networking causalities and the ability to isolate and perform immediate repairs to prevent extended network outages.NEC-N71Z

While working as an Electrician's Mate onboard USS RONALD REAGAN, I operated and performed mechanical and electrical maintenance on generators. I frequently used switchboards, control equipment, and other electrical equipment associated with reactor plants. I was also responsible for performing organizational and intermediate maintenance on power and lighting circuits, electrical fixtures, motors, generators, voltage and frequency regulators, controllers, distribution switchboards, and other electrical equipment.I was regularly tested on the ability to find and correct short circuits, grounds, and other casualties affecting electrical equipment that could damage equipment and nearby personnel.Key Achievements:- Coordinated over $200,000 in maintenance and emergency repair parts between departments quarterly.- Performed in a worker or supervisor, administrative, or logistical capacity to more than thirty monthly maintenance items.NEC-N240

Manager position. Trained agents on the use of systems and coached them to improve their abilities in helping customers find the best value in what they were receiving. Took escalated calls that were not resolved on previous levels to help maintain customer relations and satisfaction in both the company and services they were receiving.

Supervisory position. Worked tirelessly to handle employees questions and concerns while taking calls in a fast paced environment. Guided employees through calls to understand what a customer was looking for and providing the best solution to their issues. Received and handled supervisory calls to ensure customer satisfaction and retention.

Took inbound calls, resolving customer concerns and helping to improve the customer's experience.