John Mota Email & Phone Number

Kent, WA, US

Redmond, Washington, US

• Integrated Enterprise-scale networks for use in multi-site, multi-country installations throughout Microsoft ecosystem.
• Provided detailed network diagrams & documentation (primarily Redmond Campus but also multi-site, multi-country).
• Provided network support to MS Deployment teams in local Data Centers to complete new cluster deployments/decommissions.
• Monitored network capacity and performance to diagnose and resolve customer network high-availability issues.
• Contributed to implementation and support of SNMP monitoring and other network monitoring tools.
• Performed troubleshooting for Cisco, Arista, F5, and Palo Alto network devices (including, but not limited to, providing packet analysis).

Redmond, Washington, US

• Provided network support to devices (routers, switches, load balancers, firewalls, AP/WAPs).
• Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
• Installed cabling (ethernet/fiber), routers, and switches to support new customer labs and data center deployments.
• Ran cabling and installed data drops for new node installations.
• Supported customer users both local and remote with problem resolution and education.
• Diagnosed and resolved hardware, and network problems while replacing defective components.

Tacoma, WA, US

• Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness.
• Monitored and troubleshot SNMP traps and networking device alarms. Escalated urgent trap/alarm tickets to appropriate Tier II/Tier III engineers when necessary.
• Engaged in live remote assistance with customers technical teams during urgent outage or network issue tickets (Cisco WebEx, Skype for Business, and Microsoft Teams screen sharing).
• Updated and maintained security credentials in ServiceNow for customer's configuration items (telephony PBX's, switches, routers & media gateways).
• Assisted customer service reps with incoming customer calls (Cisco Finesse) and ticket creation (ServiceNow).
• Engaged and worked with customer's telco carriers throughout troubleshooting stages when necessary (AT&T, Verizon, CenturyLink, etc.)

• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
• Gathered requirements for ongoing projects and organized details for management use.
• Formulated complete project plans and coordinated engineering, design, and shop drawing efforts.
• Managed setup and processing of new customers and projects including contract preparation, creating online portal credentials for new customers, and problem-solving issues that arose throughout entire construction.
• Ensured client satisfaction with final product on their projects, ensured any lingering deficiencies were promptly rectified, and followed up with final client sign-off documentation upon project completion.