John Mota Email & Phone Number

Renton, Wa, Us

Kent, Wa, Us

Redmond, Washington, Us

• Integrated Enterprise-scale networks for use in multi-site, multi-country installations throughout Microsoft ecosystem.• Provided detailed network diagrams & documentation (primarily Redmond Campus but also multi-site, multi-country).• Provided network support to MS Deployment teams in local Data Centers to complete new cluster deployments/decommissions.• Monitored network capacity and performance to diagnose and resolve customer network high-availability issues.• Contributed to implementation and support of SNMP monitoring and other network monitoring tools.• Performed troubleshooting for Cisco, Arista, F5, and Palo Alto network devices (including, but not limited to, providing packet analysis).• Provided engineering and installation of route-based IP network solutions.• Performed EOL Enterprise L2/L3 Cisco decommissions while updating infrastructure with current equivalent Arista replacements.• Assisted in overseeing 3k+ L2/L3 network devices spanning multiple countries (routers, switches, load balancers, firewalls, AP/WAPs).

Redmond, Washington, Us

• Provided network support to devices (routers, switches, load balancers, firewalls, AP/WAPs).• Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.• Installed cabling (ethernet/fiber), routers, and switches to support new customer labs and data center deployments.• Ran cabling and installed data drops for new node installations.• Supported customer users both local and remote with problem resolution and education.• Diagnosed and resolved hardware, and network problems while replacing defective components.• Traveled to remote office locations to install nodes and implement new network rollouts.• Collaborated with networking personnel for providers and data centers to determine origination points for faults and recover from malfunctions.• Performed system patches, service packs, hot fixes, and new security configurations (Cisco, Arista).• Advanced knowledge of large-scale global enterprise network operations and security.

Tacoma, Wa, Us

• Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness.• Monitored and troubleshot SNMP traps and networking device alarms. Escalated urgent trap/alarm tickets to appropriate Tier II/Tier III engineers when necessary.• Engaged in live remote assistance with customers technical teams during urgent outage or network issue tickets (Cisco WebEx, Skype for Business, and Microsoft Teams screen sharing).• Updated and maintained security credentials in ServiceNow for customer's configuration items (telephony PBX's, switches, routers & media gateways).• Assisted customer service reps with incoming customer calls (Cisco Finesse) and ticket creation (ServiceNow).• Engaged and worked with customer's telco carriers throughout troubleshooting stages when necessary (AT&T, Verizon, CenturyLink, etc.)• Participated in continuing education with company OEM partners (Avaya, Cisco, Nortel, Siemens, Microsoft).• Provided regular status updates to customers regarding open tickets.

• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.• Collaborated with project leaders to comply with accounting needs for project maintenance requirements.• Gathered requirements for ongoing projects and organized details for management use.• Formulated complete project plans and coordinated engineering, design, and shop drawing efforts.• Managed setup and processing of new customers and projects including contract preparation, creating online portal credentials for new customers, and problem-solving issues that arose throughout entire construction process.• Ensured client satisfaction with final product on their projects, ensured any lingering deficiencies were promptly rectified, and followed up with final client sign-off documentation upon project completion.• Assisted in general troubleshooting of SOHO network, including monitoring primary router and switch.• Assisted IT Manager with new hire AD setup.• Managed cataloging, distribution and troubleshooting of all company issued personnel devices (smart phone, tablets, etc.).