Jason Mountysayalath Email & Phone Number

Lakeville, Minnesota, United States

Saw an increase of support team members from 2 to 9 due to growth from 2019 - 2022. Currently overseeing an implementation increase of 141% from 2021 - 2022 YTD. Train, coach, mentor, and review performance of each direct report to ensure they obtain and possess the necessary skills and resources needed to support veterinary practices utilizing the MyVetStoreOnline platform. Responsible for tracking and communicating service metrics, analyzing the results, and using data to suggest and implement improvements to ensure quality and productivity standards are met.Conduct demo and training sessions for veterinary practices, sales staff, and vendor partners as necessary. Document key customer interactions in the designated systems and communicate to the impacted sales force and department heads when necessary. Oversee employee evaluations, employee development, mediate employee issues and participate in the employment lifecycle from interviewing to termination.

Woodbury, Minnesota, United States

Anticipates and determines customer needs and “solves for yes” in order to ensure customer satisfactionFosters an environment that delivers an engaging, positive and authentic selling experience to ensure customers return to the storeAccountable to self and others for achieving all company sales, metric and operational goalsUnderstands key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expenseConsistently coaches the Management and Associate teams to ensure alignment and motivation around the company’s strategies and goalsDevelop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability

High School Diploma

Business Administration And Management, General