John Maben Patanao Email & Phone Number

Cebu, Central Visayas, Philippines

• Provides Tier1 service or support through telephone or email to end users inaccordance with the service level agreement and escalates to the next levelwhen appropriate.
• Resets or configures network accounts.
• Configures and installs software for end-users’ desktops and laptops remotelyor over the phone.
• Processes hardware and software requests by coordinating user setup,upgrades and installations.
• Performs end-user training as it regards assistance with supportedapplications.
• May preform other related duties and responsibilities as assigned and/ orrequired.

Lapu-Lapu, Central Visayas, Philippines

• Project base employment assigned in MCIA Cebu Pacific Air.
• Setup Desktop, Laptop and VoIP Phone and other IT related equipments.
• Hardware repair and software troubleshoot.
• Network cabling and connection troubleshoot.
• Manage Inventory and assets.
• Interact and Troubleshoot User concerns.

Region VII - Central Visayas, Philippines

* Respond to onsite concern of clients( 7-11 convenience stores and DBP bank clients) in Computer, Network and POS problems in the entire Region 7 & 8.* Setup Computer, Network & POS devices for the new clients of 7-11 and DBP bank.* Computer, Network, Printer, POS Setup/Installation and troubleshooting.* Currently Managing deployment of Technician for.

Region VII - Central Visayas, Philippines

Bachelor Of Science (B.S.), Computer Engineering

Education record