John Maben Patanao Email & Phone Number

Cebu, Central Visayas, Philippines

• Provides Tier1 service or support through telephone or email to end users inaccordance with the service level agreement and escalates to the next levelwhen appropriate.• Resets or configures network accounts.• Configures and installs software for end-users’ desktops and laptops remotelyor over the phone.• Processes hardware and software requests by coordinating user setup,upgrades and installations.• Performs end-user training as it regards assistance with supportedapplications.• May preform other related duties and responsibilities as assigned and/ orrequired.

Lapu-Lapu, Central Visayas, Philippines

• Project base employment assigned in MCIA Cebu Pacific Air.• Setup Desktop, Laptop and VoIP Phone and other IT related equipments.• Hardware repair and software troubleshoot.• Network cabling and connection troubleshoot.• Manage Inventory and assets.• Interact and Troubleshoot User concerns.• Installation and troubleshoot Biometrics.

Region Vii - Central Visayas, Philippines

* Respond to onsite concern of clients( 7-11 convenience stores and DBP bank clients) in Computer, Network and POS problems in the entire Region 7 & 8.* Setup Computer, Network & POS devices for the new clients of 7-11 and DBP bank.* Computer, Network, Printer, POS Setup/Installation and troubleshooting.* Currently Managing deployment of Technician for Pipol Konek - Free WiFi project in the entire Region 6, 7 & 8.* Network Configure & Testing (Ruijie & Mikrotik).

Region Vii - Central Visayas, Philippines

Bachelor Of Science (B.S.), Computer Engineering

Education record