• Lead a growing software development Scrum team that has been creating an innovative approach to meet healthcare provider needs and optimize the workspace, delivering high-quality software products.• Lead the migration of legacy services that ran the general business’ operation to virtual, cloud and web-based services, resulting in improved performance, scalability and security.• Managed the upgrade of a legacy PBX into a UCaaS, enhancing communication and collaboration across the… Show more • Lead a growing software development Scrum team that has been creating an innovative approach to meet healthcare provider needs and optimize the workspace, delivering high-quality software products.• Lead the migration of legacy services that ran the general business’ operation to virtual, cloud and web-based services, resulting in improved performance, scalability and security.• Managed the upgrade of a legacy PBX into a UCaaS, enhancing communication and collaboration across the organization.• Designed and implemented innovative digital strategies for integrating new processes into an operation enhancing the environment around these new processes to achieve efficiencies in the implementation, such as automation, data analytics and user feedback.• Ensured continuity of operations throughout natural and health disasters by implementing new security and remote work solutions.• Lead and implemented projects to enhance company’s cybersecurity practices as well as implemented new technologies to safeguard the company’s information, such as encryption, firewalls, MFA protocols, XDR and MDR, solutions. Show less

Evaluate and measure both, product and service quality, client satisfaction, and potentialareas of opportunity for the company in the healthcare industry to ensure the company ismeeting market expectations. Offer training and customer service when needed, this onboth the billing process and the technical support areas.

Responsible for day to day operations. Interfaces with other systems and sales. Training both front desk, mid office and doctors, with and without patients. Getting a client from a demo all the way to a Go Live in a satisfactory time limit and an overall well planned out process of implementation.

Produced a sports show for PlayTV (PlayTV Deportes). Developed bumper ads for both PlayTV and PetTV. Scheduled and aired both recorded and live shows for PlayTV, PetTV and TVRD. Scheduled and aired most musical videos on PlayTV and all content aired on PetTV. Aired On-Demand musical videos for PlayTV. Responsible for lighting, sound, cameras and the master control console operation. Created a schedule log for all staff to follow. Created company’s graphic material. Created artwork for most live… Show more Produced a sports show for PlayTV (PlayTV Deportes). Developed bumper ads for both PlayTV and PetTV. Scheduled and aired both recorded and live shows for PlayTV, PetTV and TVRD. Scheduled and aired most musical videos on PlayTV and all content aired on PetTV. Aired On-Demand musical videos for PlayTV. Responsible for lighting, sound, cameras and the master control console operation. Created a schedule log for all staff to follow. Created company’s graphic material. Created artwork for most live shows. Non-linear editing (Final Cut Pro & Adobe Premier) for most news and interview shows as well as for some musical videos. Show less

Main responsibilities were maintenance, installation and upgrade of all computers and general hardware in the school. Audio/visual setup for classes when necessary. Video conferencing support and general graphic designing were all day to day tasks.