John Phelan's Location
North Ridgeville, Ohio, United States, United States
John Phelan's Contact Details
John Phelan work email
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John Phelan personal email
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About John Phelan
Accomplished technology executive with proven results in product development, cloud operations, and IT transformation across high-growth software and technology industries. Specializes in driving innovation, optimizing operational efficiency, and enhancing customer experience through strategic leadership and a strong focus on collaboration. Known for approachable leadership style, fostering open communication, empowering teams and promoting a culture of continuous improvement. Demonstrated success adapting in fast-paced, dynamic settings, including high-stakes mergers and acquisitions.
John Phelan's Current Company Details
John Phelan Work Experience Details
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Chief Technology OfficerWorkwaveNorth Ridgeville, Oh, Us
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Cio | Cto | Cpo | CptoTechnology Executive Aug 2024 - PresentExperienced Technology Executive looking for opportunities to help companies grow. I'm passionate about business, leadership and technology and love the opportunity to apply these passions
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Evp, Chief Technology OfficerHyland Apr 2023 - Aug 2024Westlake, Oh, UsOversaw the execution of the strategic direction for architecture, engineering and cloud operations including AI deployment, Agile development practices and enhanced system architecture. This was supported by a team of 1300+ employees servicing customers around the globe.● Spearheaded Cloud Transformation: Led architectural design and development of cloud-native content and process management suite, launching initial release enhancing customer engagement and expanding market reach. ● Optimized Cloud Operations: Implemented strategic technology optimizations reducing cloud operational costs by $11M in the first half of 2024, while improving overall customer & employee experience and service reliability. ● Restructured Engineering and Cloud Teams: Restructured department to align with financial goals and operational efficiency, ensuring resources were effectively allocated to meet evolving customer demands while maintaining focus on cost management. ● Strengthened Cybersecurity Posture: Developed and executed comprehensive cybersecurity strategy that fortified defenses against threats, ensuring compliance with industry standards and maintaining customer trust. -
Evp, Chief Product & Technology OfficerHyland Jan 2019 - Apr 2023Westlake, Oh, UsDeveloped and executed strategic roadmap including product ideation, development and cloud operations. This was supported by a team of 1400+ employees servicing customers around the globe. ● Product Portfolio Unification: Defined and executed a product portfolio unification strategy integrating diverse offerings from multiple mergers and acquisitions, resulting in a more cohesive product offering that enhanced market competitiveness and customer satisfaction.● Operational Efficiency and Cost Reduction: Implemented a distributed resource plan that optimized operational capacity, allowing for 24/7 coverage across teams in the US, Europe, and India. Improved response times for customers while significantly reducing operational costs. ● Cloud Business Growth: Led strategic growth of the cloud business by 300% in annual recurring revenue (ARR).● Technology Enablement for Growth: Delivered innovative technology solutions that directly contributed to an increase in overall ARR and cloud ARR. Included the introduction of new features, enhancements and improvements that aligned with customer demands and industry trends.● Integration of Acquisitions: Oversaw integration of people, processes and technology for 4 acquired companies, ensuring smooth transitions and alignment with corporate culture and operational standards, retaining key talent and minimizing disruptions.● Customer-Centric Innovation: Championed customer-centric approach to product development, incorporating user feedback and market research into the product lifecycle.● Talent Development: Built a high-performing team through mentorship, training, and professional development, which contributed to increased employee retention and engagement.● Thought Leadership in Technology: Established the company as a thought leader in the software and cloud space through participation in industry events, publishing white papers, and engaging in strategic partnerships.
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Vice President, R&D OperationsHyland Nov 2017 - Jan 2019Westlake, Oh, UsOversaw a disparate set of functions responsible for supporting delivery of software to market. Teams included: Project Management, Agile Enablement, Release Management and Test Automation.● Streamlined R&D Processes: Standardized across functions, improving coordination and communication.● Agile Transformation: Led initiative that enhanced speed and quality of software development. ● Test Automation Strategy: Developed and executed comprehensive test automation strategy, significantly reducing manual testing time and increasing test coverage. Enhanced product quality and shortened release cycles. ● Metrics and Reporting: Established key performance indicators (KPIs) and metrics for R&D operations, enabling data-driven decision-making and continuous improvement. ● Innovation Culture Promotion: Encouraged experimentation and provided platforms to propose new ideas, leading to successful pilot projects and process enhancements.
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Vice President, Information Systems (Cio)Hyland Nov 2010 - Oct 2017Westlake, Oh, UsLed all internal IT systems and infrastructure to support a 3,100+ person global company with a team of 100+. ● Transformational Mindset Shift: Transformed IT organization from a technology-centric focus to strategic partner that prioritizes driving business outcomes. Resulted in improved cross-functional collaboration and a more proactive approach to technology solutions.● Systems Modernization: Led modernization of critical systems, including CRM, HCM, and ERP, enhancing functionality and user experience. Supported transformation into large enterprise, improving operational efficiency and data management.● Mergers and Acquisitions Integration: Integrated 9+ M&A transactions into IT ecosystem, standardizing systems and processes while minimizing disruption to ongoing operations. ● Global IT Strategy Development: Developed and executed a comprehensive global IT strategy that aligned with business objectives, ensuring technology investments supported growth and operational goals.● Enhanced Security Posture: Implemented robust cybersecurity measures and risk management practices.● Cost Efficiency Initiatives: Identified and implemented cost-saving measures in IT operations, optimizing budgets without compromising service quality, leading to significant annual savings.● Stakeholder Engagement: Strengthened relationships with key stakeholders, ensuring IT initiatives aligned closely with business needs and priorities, and enhancing overall satisfaction with IT services.
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Professional Services Group ManagerHyland Jan 2001 - Oct 2010Westlake, Oh, UsLed delivery and execution of consulting services for process automation and custom application development including service offering expansion, process optimization, and innovation in service delivery. Developed and managed team of up to 40 technical solution consultants.
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Professional Services ConsultantHyland Mar 2000 - Jan 2001Westlake, Oh, Us
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Quality Assurance SpecialistHyland Mar 1999 - Mar 2000Westlake, Oh, Us
John Phelan Skills
Enterprise Software
Sharepoint
Enterprise Content Management
Integration
Document Management
Business Analysis
Cloud Computing
Management
Document Imaging
Solution Architecture
Business Process
Disaster Recovery
Strategic Planning
Enterprise Architecture
It Strategy
Onbase
Requirements Analysis
Software Project Management
Executive Management
Solution Selling
Professional Services
Business Intelligence
Project Management
Software Implementation
It Management
Process Improvement
Consulting
Business Process Improvement
Project Portfolio Management
P And L Oversight
Team Building
P&l Management
Software Licensing
Acquisition Integration
John Phelan Education Details
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Cuyahoga Community CollegeComputer Science
Frequently Asked Questions about John Phelan
What company does John Phelan work for?
John Phelan works for Workwave
What is John Phelan's role at the current company?
John Phelan's current role is Chief Technology Officer.
What is John Phelan's email address?
John Phelan's email address is jp****@****ase.com
What is John Phelan's direct phone number?
John Phelan's direct phone number is +120323*****
What schools did John Phelan attend?
John Phelan attended Cuyahoga Community College.
What skills is John Phelan known for?
John Phelan has skills like Enterprise Software, Sharepoint, Enterprise Content Management, Integration, Document Management, Business Analysis, Cloud Computing, Management, Document Imaging, Solution Architecture, Business Process, Disaster Recovery.
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