John Plaster, M.S., Cac-Ad

John Plaster, M.S., Cac-Ad Email and Phone Number

Clinical Supervisor @ Hilda’s Foundation
Baltimore, MD, US
John Plaster, M.S., Cac-Ad's Location
Baltimore, Maryland, United States, United States
John Plaster, M.S., Cac-Ad's Contact Details

John Plaster, M.S., Cac-Ad personal email

John Plaster, M.S., Cac-Ad phone numbers

About John Plaster, M.S., Cac-Ad

John Plaster, M.S., CAC-AD is a Maryland Board of Professional Counselors and Therapists certified associate counselor in alcohol and drug addiction. John is also a Board-Certified Alcohol and Drug Approved Supervisor. John has lived experience and extensive training, education, and special interest in the treatment of addiction disorders. John’s armamentarium includes individual and group therapy, family and couples therapy, CBT, DBT, REBT, Arts Therapy, Music Therapy, Solution-Focused Brief Therapy, Positive Psychology, Christian Counseling, and Meditation. John is also certified as an Auricular Detoxification Specialist using acupuncture and seeds on the ear. John also specializes with the LGBTQI+ population. John enjoys the challenges of a client experiencing addiction and the complexity of their conditions. John feels that the implementation of evidence-based practices, client and patient education and compassionate care all create a more satisfying and nurturing experience for the people we serve. John received his Associate Degree in Business Administration Management from Peirce College in Philadelphia, PA. John attended the University of Baltimore and Coppin State University where he received his Bachelor of Arts degree in Psychology and his Master of Science degree in Addictions counseling respectively.John is a movie buff and his favorite genres are Science Fiction and Horror. John is also an avid player of the Nintendo Switch. John is a cat person but enjoys all animals and being in nature. John enjoys going on cruises to the Bahamas for self-care which is important for all persons in recovery.

John Plaster, M.S., Cac-Ad's Current Company Details
Hilda’s Foundation

Hilda’S Foundation

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Clinical Supervisor
Baltimore, MD, US
John Plaster, M.S., Cac-Ad Work Experience Details
  • Hilda’S Foundation
    Clinical Supervisor
    Hilda’S Foundation
    Baltimore, Md, Us
  • Maryland Cannabis Administration
    Member-Task Force On Responsible Use Of Natural Psychedelic Substances
    Maryland Cannabis Administration Sep 2024 - Present
    Linthicum , Maryland, Us
    Appointed by the Honorable Wes Moore, Governor of the State of MarylandIn July 2024, the Task Force was authorized by the General AssemblyThe Task Force is to study: existing laws, policies, and practices relating to the use of natural psychedelic substances; the best available science and data on public benefits of responsible access to and use of natural psychedelic substances; and opportunities to maximize public benefits of responsible access to and use of natural psychedelic substances. Also to be evaluated are the best available data on potential risks of access to and use of natural psychedelic substances; opportunities to mitigate potential risks of access to and use of natural psychedelic substances; and barriers health care practitioners and facilitators may encounter relating to natural psychedelic substances, including barriers relating to insurance, restrictions by licensing and credentialing entities, zoning, advertising, and financial services.Recommendations by the Task Force will cover any changes to State law, policy, and practices needed to create a Maryland Natural Psychedelic Substance Access Program that enables broad, equitable and affordable access to psychedelic substances. Such changes may involve permitting requirements for education and safety; access to treatment and regulated support; and production of natural psychedelic substances. Additional rcomendations may relate to a transition from criminal conduct with natural psychedelic substances, including punishment with civil penalties for nonviolent infractions to plant, cultivate, purchase, transport, distribute, or possess or otherwise engagem with natural psychedelic substances. They also may extend to expungment of records of Marylanders with convictions for nonviolent criminal offenses relating to these substances; and release of Marylanders incarcerated for nonviolent criminal offenses relating to them.
  • Elevate Recovery Centers, Llc
    Chemical Dependency Counselor
    Elevate Recovery Centers, Llc Jul 2024 - Present
    DescriptionWorking under general supervision is responsible for performing a full range of Addiction Counseling duties by providing counseling, intervention, treatment, and rehabilitation. Duties include the day-to-day development, implementation, and maintenance of treatment planning, maintenance of accurate documentation of client’s participation and progress during treatment in accordance with all regulatory agency standards. Assist with intake process as needed.ResponsibilitiesEvaluate clients to determine whether they are appropriate for treatment at ERC.Prepares comprehensive assessment of new clients with substance abuse disorders, in order to gather and interpret information necessary for planning treatment and evaluating client progress.Develops, facilitates, and documents group and individual therapy sessions.Maintains records documenting client’s progress in treatment, treatment plans, care plans, SAMIS, and discharge plans in accordance with all regulatory agency standards.Initiates and performs follow-up of referrals to facilitate the client’s use of available support and community resources, in response to needs identified in the clinical evaluation.Complies with federal and state regulations on privacy, confidentiality, and client rights.Adheres to accepted ethical and behavioral standards of conduct, and attends training to maintain and/or advance credentialing.Performs all duties and tasks in a timely manner and/or in the timeframe specified by the Clinical Director.
  • Maryland State Board Of Elections
    Election Judge
    Maryland State Board Of Elections Mar 2024 - Present
    Annapolis, Maryland, Us
    Responsibilities include: assisting in opening the polls; verifying the Voter Authority Cards; monitoring activity around the scanning units; explaining the process to the voters; directing voters to the scanning unit; checking the Voter Authority Card and signing it before Ballot is inserted into Scanning Unit; assisting in the closing of the polls; verifying voters’ information in the precinct register using the electronic poll book; issuing Voter Authority Cards; issuing correct ballots; checking voter identification for certain first-time voters; referring all problems to the chief judges; providing a voter with a provisional ballot application and ballot; assisting a voter, when necessary, with the completion of provisional ballot forms; ensuring the security of all provisional ballot materials (voted and unvoted); assisting in the closing of the polls; and completing any other duties assigned by the chief judges.
  • Hilda’S Foundation Formally Hilda'S Place
    Clinical Supervisor-Program Supervisor (Carroll County, Maryland)
    Hilda’S Foundation Formally Hilda'S Place Sep 2023 - Jul 2024
    The Clinical Supervisor directs and manages an effective clinical service delivery team using applicable principles of SocialWork and/or Counseling which include - patient psychosocial assessment, group and individual psychotherapy, familyintervention, patient/family education and treatment planning. ResponsibilitiesSupports evaluation of program services to enhance patient outcomes and acts as a positive change agent toimplement clinical initiatives to increase quality patient care.Conducts assessment of each patient’s psychosocial status and functioning in an effort to document history andidentify preliminary items for the treatment plan.Facilitates the overall development and implementation of a comprehensive, individualized plan of treatment inconjunction with other treatment team members.Incorporates the patient’s psychosocial functioning and strengths in the plan of care. Formulates a treatment plan with the client, using knowledge of alcohol and drug abuse risk factors and counselingand treatment techniques. Provides and/or arranges for therapeutic interventions as appropriate for patients or clients in a crisis situation. Follows up to determine reliability and validity of treatment used; makes recommendations regarding modificationto services and service delivery. Refers client to other support services as needed, such as medical evaluation and treatment, social services, andemployment services. Prepares and maintains reports and case histories. Participates in the review of clinical issues and program policies and procedures. Consults with other therapists and related professional and paraprofessional staff, as appropriate, in theperformance of therapeutic and/or casework; refers clients to appropriate service agencies as required. Attends staff meetings and team conferences; leads team meetings as required. Participates in, leads, and/or coordinates training sessions and workshops to enhance treatment skills. Maintains current CEUs
  • Medmark Treatment Centers
    Substance Abuse Counselor
    Medmark Treatment Centers Jun 2023 - Oct 2023
    Lewisville, Texas, Us
    In charge of assisting patients through treatment program and offering techniques for handling opioid addiction. Conducts group sessions and individual sessions to assist with crisis management and coping strategies. Additionally, evaluate patients’ progress during therapy. Collaborate with doctors, nurses and therapists for patients’ therapy and treatment for best overall outcome.Conducts individual initial assessment and evaluation interviews for service eligibility determinationInvolve families and significant others in patient’s recovery process whenever possibleFacilitates, establishes and reviews with each patient the initial treatment planRespond, as needed, to patient grievances and complaintsDevelop aftercare plans and discharge plansOther related duties as determined by supervisor
  • Project Chesapeake
    Addictions Counselor
    Project Chesapeake Sep 2022 - Jun 2023
    Annapolis, Maryland, Us
    Run OP/IOP substance use disorder groups.Complete substance use disorder assessments, treatment plans, group notes, and other clinical documentation. Take part in a multi-disciplinary team to maintain excellent client care and treatment.Attend ongoing trainings and maintain licensure requirements.
  • Austin Addiction & Mental Health Center
    Addictions Therapist
    Austin Addiction & Mental Health Center Aug 2020 - Aug 2022
    Facilitating OP groups and IOP groups, conducting scheduled assessments and walk in hours, individual sessions, scheduling observed and unobserved urinalysis testing and reviewing results for assigned clients, entering and maintaining authorizations with Optum/Medicaid, providing weekly status reports and progress for Probation and Parole, providing weekly Drug Court reports, reports for Department of Social Services or any other group or organization, and acting as a resource to the community about services offered.
  • The Home Depot
    Store Cashier
    The Home Depot Mar 2021 - Nov 2021
    Atlanta, Georgia, Us
    Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized.
  • Serenity Treatment Center
    Substance Abuse Clinician
    Serenity Treatment Center Dec 2019 - Jul 2020
    Facilitating OP groups and IOP groups, conducting scheduled assessments and walk in hours, individual sessions, providing observed urinalysis testing and reviewing results for assigned clients, entering and maintaining authorizations with Optum/Medicaid, providing weekly status reports and progress for Probation and Parole, providing weekly Drug Court reports, reports for Department of Social Services or any other group or organization, and acting as a resource to the community about services offered.
  • Dunkin'​ Brands
    Crew Member
    Dunkin'​ Brands Aug 2017 - May 2020
    Canton, Ma, Us
    Dunkin’ Donuts crew members perform a multitude of tasks. Crew members may perform food production duties or serve customers at the cash register. Dunkin’ Donuts crew members must also ensure operations excellence by adhering to the systems and standards of the store. Some operations duties include maintaining clean and organized workstation and ensuring a clean guest area. Crew members work in a team environment and must possess the ability to communicate effectively with managers and coworkers. Experienced crew members may also need to train or support training of new-hire crew members. Dunkin’ Donuts regularly hires crew member job hopefuls with guest focus, passion for results, and problem solving abilities.
  • Johns Hopkins Medicine
    Substance Abuse Counselor
    Johns Hopkins Medicine Aug 2018 - Nov 2019
    Baltimore, Md, Us
    Member of The Addiction Treatment Services team. The Addiction Treatment Services (ATS) is a comprehensive treatment center located on the campus of The Johns Hopkins Bayview Medical Center. For individuals suffering from substance use disorder including co-occurring psychiatric illnesses, ATS provides a range of services including standard outpatient care (1-3 hours per week), intensive outpatient care (10 hours per week), and methadone maintenance.A structured “adaptive stepped-care" approach is used in ATS to determine the intensity of services needed to help patients gain control over their problem. This means that patients are prescribed more intensive services only when clearly indicated by the presence of continuing problems despite lower intensities of care. Specific clinical interventions include routine and specialized individual and group therapies, behavioral interventions to motivate therapy attendance, and a broad range of medications including methadone that reduce the use of alcohol and other drugs. Combining all these clinical interventions into an integrated stepped-care treatment plan is widely recognized in the field as the best overall approach to treating substance use disorder. ATS is also highly experienced in the treatment of people with substance use disorder that is complicated by the presence of depression and other psychiatric disorders. Provide rehabilitation counseling to drug abuse clients using Reinforcement-Based Treatment, which is an evidence-based treatment approach that integrates motivational interviewing with structured involvement in work and social activities. Develop and maintain comprehensive treatment plans based on assessments. Assist clients in attending events consistent with treatment goals, including clinic appointments, NA/AA meetings, employment appointments and recreational activities.
  • Pikesville Health Services, Llc
    Clinical Manager/Quality Assurance Auditor
    Pikesville Health Services, Llc May 2018 - Aug 2018
    Ensure that all paperwork and electronic documentation is completed in MethodOne system and all minimum counseling is provided with State and Federal Regulations, CARF and recovery oriented methadone and buprenorphine standards and Pikesville Health Services policy and procedure. Perform regular, individual supervision with each counselor. Observe group counseling sessions. Participate in management meetings. Approve all treatment work. Schedule and conduct staff training. Provide in-service training to staff for problem areas. Assist in the paperwork preparation for state audits and CARF surveys. Complete performance evaluations for all counselors. Recommend corrective action when necessary. Perform regular patient file audits and address problem areas immediately. Develop personalized training plans for the clinical staff upon hire and annually thereafter. Tracking and internal auditing client records for authorization purposes in the Outcomes Measurement System (OMS) for Beacon Health.
  • Turning Point Clinic
    Addictions Counselor
    Turning Point Clinic Feb 2018 - Aug 2018
    Provides counseling and case management services to clients with substance use disorders by using interventions, treatment and rehabilitation. Also monitors medication assisted treatment (Methadone and Buprenorphine) Specific Duties Include:• Assist in client intake process• Administer approved assessment instruments and interpret the results• Develop treatment plans (Initial and 90 Day Reviews) to include problem areas, goals, interventions, desired outcomes and treatment strategies• Provide counseling and case management for clients with substance use disorders• Facilitate specialized group meetings with clients, families and significant others• Provide individual/crisis counseling sessions• Provide weekly group facilitation• Attend weekly supervisions• Document sessions in Methasoft using Data, Intervention, Assessment, and Plan (DIAP) format on the day service was provided• Complete monthly schedule in Methasoft scheduler• Complete monthly statistics on each client and post into TPC public drive• Complete monthly Intervention Logs for all clients• Document Transition Plans as needed for clients in Methasoft• Complete CITs (Change in Treatment) forms as needed• Enter concurrent authorizations as requested• Complete Discharges – a) Health Choice in Beacon Health b) discharge summary in Methasoft. Tapers as requested. • Present clients for Treatment Team Review as needed• Maintain accurate and updated client records• Other duties as assigned
  • Penn-North Recovery Center
    Addictions Counselor Intern
    Penn-North Recovery Center Aug 2017 - May 2018
    Work along side a certified substance abuse counselor and other staff with inpatient and outpatient clients that have a substance use disorder. Complete biopsychosocial assessments, intake assessments, and other required documentation. Facilitate group therapy sessions. Complete other duties as assigned.
  • Cvs Health
    Pharmacy Supervisor
    Cvs Health May 2017 - Jul 2017
    Woonsocket, Ri, Us
  • Cvs Health
    Management Team Member
    Cvs Health Nov 2016 - May 2017
    Woonsocket, Ri, Us
    Support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no store manager onsite, the MTM leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.1. Management• Work effectively with store management and store crews• Supervise the store’s crew through assigning, directing and following up of allactivities• Effectively communicate information both to and from store management and crews2. Customer Service• Assist customers with their questions, problems and complaints• Promote CVS customer service culture. (Greet, offer help, and thank)• Handle all customer relations issues in accordance with company policyand promote a positive shopping experience for all CVS customers• Maintain customer/patient confidentiality3. Merchandise/Presentation• Price merchandise• Stock shelves• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise• Execute the display and maintenance of off-shelf merchandise• Reset departments following POGs
  • Mosaic Community Services
    Service Coordinator
    Mosaic Community Services Sep 2016 - Oct 2016
    Timonium, Md, Us
    For an assigned caseload of clients, provides rehabilitative and case management services with the goal of supporting the client’s successful community integration. Completes an initial assessment, develops with the client an individual rehabilitation plan in conjunction with other providers of services and updates this plan. Completes required record keeping and provides a safe environment according to the policy and procedures.
  • Mosaic Community Services
    Residential Counselor
    Mosaic Community Services May 2014 - Sep 2016
    Timonium, Md, Us
    This position requires general knowledge of serious mental illness and specific knowledge and skill in rehabilitation with persons with disabilities. This position involves the provision of housing services and coordination of overall services for clients including resource management.Assists in facilitation of client activities.Provides and coordinates assessment, planning, linking, monitoring, advocacy and care both internal and through external social service agencies.Assist with medication monitoring and money management planning.Assist with arranging and providing transportation.Accompany clients to appointments as needed.
  • Way Station, Inc.
    Residential Facilitator
    Way Station, Inc. Apr 2014 - Aug 2016
    Fredeick, Md, Us
    This position requires general knowledge of serious mental illness and specific knowledge and skill in rehabilitation with persons with disabilities. This position involves the provision of housing services and coordination of overall services for clients including resource management.Assists in facilitation of client activities.Provides and coordinates assessment, planning, linking, monitoring, advocacy and care both internal and through external social service agencies.Assist with medication monitoring and money management planning.Assist with arranging and providing transportation.Accompany clients to appointments as needed.
  • Key Point Health Services, Inc.
    Residential Rehabilitation Counselor
    Key Point Health Services, Inc. Aug 2013 - Apr 2014
    Aberdeen, Md, Us
    Work both individually and in small groups providing support and supervision. Assist residents with coordinating mental health, dental, and medical services. Independent living skills instruction is provided to residents to assist them in being able to live with a minimal amount of assistance.
  • Ellahe Amini, Dmd
    Dental Assistant
    Ellahe Amini, Dmd Jul 2012 - Dec 2013
    Prepares treatment room for patient by following prescribed procedures and protocols.Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.Provides information to patients and employees by answering questions and requests.Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments.Provides materials by selecting, mixing, and placing materials on instruments and in the patient's mouth.Provides diagnostic information by exposing and developing radiographic studies; pouring, trimming, and polishing study casts. Maintains patient appearance and ability to masticate by fabricating temporary restorations; cleaning and polishing removable appliances.Helps dentist manage dental and medical emergencies by maintaining cpr certification, emergency drug and oxygen supply, and emergency telephone directory.Educates patients by giving oral hygiene, plaque control, and postoperative instructions. Documents dental care services by charting in patient records.Maintains patient confidence and protects operations by keeping information confidential.Maintains safe and clean working environment by complying with procedures, rules, and regulations.Protects patients and employees by adhering to infection-control policies and protocols.Ensures operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.Maintains dental supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.Conserves dental resources by using equipment and supplies as needed to accomplish job results.
  • Community Behavioral Services, Inc.
    Rehabilitation Counselor
    Community Behavioral Services, Inc. Feb 2013 - Aug 2013
    Work as a rehabilitation counselor in a Psychiatric Rehabilitation Program (PRP) with adults living with severe and persistent mental health diagnoses throughout the Baltimore region. Job duties take place both in the office, as well as in the homes of the clients I serve. I assist my clients with such things as accessing resources, navigating the public entitlement systems, increasing ADL skills, and building natural support systems.
  • Maryland Department Of Juvenile Services
    Dental Assistant
    Maryland Department Of Juvenile Services Dec 2012 - Feb 2013
    Baltimore, Maryland, Us
    Work as Dental Assistant at Charles Hickey School (Detention Center for juvenile males).Prepares treatment room for patient by following prescribed procedures and protocols.Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.Provides information to patients and employees by answering questions and requests.Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments.Provides materials by selecting, mixing, and placing materials on instruments and in the patient's mouth.Provides diagnostic information by exposing and developing radiographic studies; pouring, trimming, and polishing study casts. Maintains patient appearance and ability to masticate by fabricating temporary restorations; cleaning and polishing removable appliances.Helps dentist manage dental and medical emergencies by maintaining cpr certification, emergency drug and oxygen supply, and emergency telephone directory.Educates patients by giving oral hygiene, plaque control, and postoperative instructions. Documents dental care services by charting in patient records.Maintains patient confidence and protects operations by keeping information confidential.Maintains safe and clean working environment by complying with procedures, rules, and regulations.Protects patients and employees by adhering to infection-control policies and protocols.Ensures operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.Maintains dental supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.Conserves dental resources by using equipment and supplies as needed.
  • University Of Maryland Medical Center
    Mental Health Associate
    University Of Maryland Medical Center Jun 2011 - Jun 2012
    Baltimore, Md, Us
    Performs patient care functions to patients with diverse psychiatric/medical and substance abuse issues. Maintains a rehabilitative and therapeutic milieu environment. Participates as a member of the interdisciplinary team in collecting information, which contributes to the development of the patient’s intellectual and emotional growth. Provides appropriate therapeutic psychiatric interventions and is active in group activities with patients. Participates in psychoeducational groups to address social skills that enhance the growth and development of the patients. Co-leads specialty groups with treatment team members. Participates in the multidisciplinary team meeting, providing input on patient’s progress. Supports the Individual Treatment Plan by being informed of patient’s short-term goals and interventions set by the interdisciplinary team. Participates in patient rounds, close observations and one to one observations. Observes and reports patient’s progress and overall condition and takes immediate action in incidents where patients may become harmful to themselves or others. Documents clinical observations in data/action/outcome response format in support of treatment and documentation requirements. Assesses the environmental needs of the unit and recommends and/or initiates appropriate action in coordination with professional staff. Takes, records and reports patient’s vital signs and other information as requested by a physician. Obtains specimens for laboratory examination.
  • University Of Baltimore
    Fitness & Wellness Supervisor
    University Of Baltimore Sep 2009 - Jun 2012
    Baltimore, Md, Us
    Work to promote a healthy university community. Responsible for coordinating different fitness and wellness activities and events around campus and in the community.
  • University Of Baltimore
    Vice President Of Social Events, Student Events Board
    University Of Baltimore Jul 2011 - Sep 2011
    Baltimore, Md, Us
    Votes in all matters dealing with the Student Events Board. Is responsible to the President of the Student Events Board.Responsible for organizing and planning student events on and off campus.
  • University Of Baltimore
    Vice President Of External Affairs, University Of Baltimore Student Council
    University Of Baltimore Jun 2010 - Jul 2011
    Baltimore, Md, Us
    Votes in all matters dealing with the Executive Board. Votes in matters of the Council. Is responsible to the President of the Student Council.Ensures the smooth operation and transition of the officers of the Student Council. Is the primary point of contact for on campus organizational departments and offices. Is an ex-officio member of all external affairs committees formed; passing delegation of official chair duties to a representative or an executive upon the advice of the President. Works closely with the President and Vice-President, Internal Affairs in insuring that during each session the Student Council has working and attainable clear goals to measure success and output. Works closely with Treasurer and the Secretary/Parliamentarian to insure the cohesive operation of the Council and the executive board working on one accord.
  • Comcast
    Regional Call Center Supervisor
    Comcast Oct 2007 - Apr 2009
    Philadelphia, Pa, Us
    Responsible for supervising the performance of Customer Account Executives (CAE) in all activities related to Comcast products as well as customer equipment. Provides leadership and manages performance to achieve a range of sales, service and operational business goals, and ensures the Comcast Quality Experience (CQE). Develops personal performance plans with CAE's and provides on-going performance feedback and quarterly performance plan reviews. Establishes career and personal development goals with employees that enhance skill sets and knowledge of the industry, products, and quality customer service. Communicates and manages expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements. Identifies variances and creates effective plans to address gaps. Partners with leadership team and other functions within the organization to ensure positive working relationships and effective communication, resulting in employees being informed and educated about critical information and strategy needed to be successful in their role. Collects and compiles data to identify opportunities for service improvement. Ensures competence and continuity of qualified CAEs through optimum selection, training and development, appraisal and motivation techniques. Conducts monthly team meetings to deliver key communications and build team spirit and provide employee recognition. Develops and leads an effective team that proactively retains Comcast customers and effectively communicates the benefits of Comcast products and services. Facilitates positive employee relations by fostering an environment of open communication, approachability, and fair and consistent treatment of employees. Approves CAE's time, manages schedules and time off requests to meet the needs of the business, motivates employees to achieve sales and compliance results and conducts routine office visits and auditsConducts real-time phone monitoring and
  • Comcast
    Learning & Development Specialist
    Comcast Jan 2004 - Oct 2007
    Philadelphia, Pa, Us
    Responsible for supervising the performance of Customer Account Executives (CAE) in all activities related to Comcast products as well as customer equipment. Provides leadership and manages performance to achieve a range of sales, service and operational business goals, and ensures the Comcast Quality Experience (CQE). Develops personal performance plans with CAE's and provides on-going performance feedback and quarterly performance plan reviews. Establishes career and personal development goals with employees that enhance skill sets and knowledge of the industry, products, and quality customer service. Communicates and manages expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements. Identifies variances and creates effective plans to address gaps. Partners with leadership team and other functions within the organization to ensure positive working relationships and effective communication, resulting in employees being informed and educated about critical information and strategy needed to be successful in their role. Collects and compiles data to identify opportunities for service improvement. Ensures competence and continuity of qualified CAEs through optimum selection, training and development, appraisal and motivation techniques. Conducts monthly team meetings to deliver key communications and build team spirit and provide employee recognition. Develops and leads an effective team that proactively retains Comcast customers and effectively communicates the benefits of Comcast products and services. Facilitates positive employee relations by fostering an environment of open communication, approachability, and fair and consistent treatment of employees. Approves CAE's time, manages schedules and time off requests to meet the needs of the business, motivates employees to achieve sales and compliance results and conducts routine office visits and audits. Conducts real-time phone monitoring
  • The American Red Cross
    Phlebotomist
    The American Red Cross Jul 2002 - Dec 2003
    Washington, Dc, Us
    Conduct donor health history screening to determine eligibility and provide donor care during the collection of manual and automated blood units. Perform blood drive support functions as assigned. Demonstrate excellence in customer service and public relations to promote a positive, professional image of the American Red Cross Biomedical Services.
  • Life Time - The Healthy Way Of Life Company
    Director Of Aquatics
    Life Time - The Healthy Way Of Life Company Jul 2001 - Jul 2002
    Chanhassen, Mn, Us
    Maintain the day-to-day operations of the pool area by providing a safe and clean environment while exceeding customer service expectations. Respond to Member inquiries regarding Life Time Fitness programs, products, services, policies, and procedures. Promote and sell Life Time Fitness products and programs; ensure Aquatics Staff are meeting and exceeding goals. Process money transactions, credit cards and refunds where necessary. Manage the Aquatics Department within budgetary guidelines, monitoring Profit and Loss statement. Manage staffing for the Aquatics Department; provide hiring and budgetary needs and recommendations to the General Manager.
  • Kaiser Permanente
    Customer Service Representative
    Kaiser Permanente Jul 2000 - Jul 2001
    Oakland, California, Us
    Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) & providing specified diagnostic results to members. Responsible to collaborate w/ on-site physicians, on-call physicians, HCT, pharmacists, & /or Nurse Practitioner as necessary to facilitate member care.
  • Manassas City Police
    Emergency Communications Specialist
    Manassas City Police Apr 1998 - Jun 2000
    Performs responsible technical work on a rotating shift dispatching police, fire and rescue personnel and equipment usually in response to emergency situations. Takes telephone calls concerning complaints, passes information on to appropriate units and makes record of calls; types and files reports and records and operates paging and radio system.
  • Commonwealth Of Virginia
    Psychiatric Technician-Human Services Care Specialist
    Commonwealth Of Virginia Nov 1995 - Apr 1998
    Richmond, Va, Us
    Perform medication administration duties on assigned unit and shift, insuring that medication and treatments are administered as prescribed and scheduled; that required documentation is completed correctly; that clients’ reactions to medication and treatments are reported and documented and that proper procedures are followed for the acquisition, utilization, storage and security of medications and medical supplies. Carry out or assist other staff with behavioral interventions to include physical control of aggressive clients; and personal care needs to include ability to perform a 2 man lift, change clients clothing, bathe, reposition, etc., and with supervision of clients in the performance of activities of daily living.

John Plaster, M.S., Cac-Ad Skills

Customer Service Microsoft Office Healthcare Leadership Time Management Public Speaking Management Event Planning Social Media Nonprofits Software Documentation Outlook Access Community Outreach Windows Social Networking Training Leadership Development Medical Terminology Phlebotomy Mental Health Program Management Policy Research Fundraising Telephone Skills Psychology Data Entry Public Relations Microsoft Word Sales Os X Budgets Powerpoint Data Analysis Teamwork Teaching Mac Os X Typing Outstanding Customer Service Business Management Human Resources Troubleshooting Higher Education Methasoft Methodone

John Plaster, M.S., Cac-Ad Education Details

  • Coppin State University
    Coppin State University
    Substance Abuse/Addiction Counseling
  • University Of Baltimore
    University Of Baltimore
    Psychology
  • Peirce College
    Peirce College
    Business Administration Management
  • Prince William County School Of Practical Nursing
    Prince William County School Of Practical Nursing
    Licensed Practical/Vocational Nurse Training

Frequently Asked Questions about John Plaster, M.S., Cac-Ad

What company does John Plaster, M.S., Cac-Ad work for?

John Plaster, M.S., Cac-Ad works for Hilda’s Foundation

What is John Plaster, M.S., Cac-Ad's role at the current company?

John Plaster, M.S., Cac-Ad's current role is Clinical Supervisor.

What is John Plaster, M.S., Cac-Ad's email address?

John Plaster, M.S., Cac-Ad's email address is jp****@****ake.com

What is John Plaster, M.S., Cac-Ad's direct phone number?

John Plaster, M.S., Cac-Ad's direct phone number is +132363*****

What schools did John Plaster, M.S., Cac-Ad attend?

John Plaster, M.S., Cac-Ad attended Coppin State University, University Of Baltimore, Peirce College, Prince William County School Of Practical Nursing.

What skills is John Plaster, M.S., Cac-Ad known for?

John Plaster, M.S., Cac-Ad has skills like Customer Service, Microsoft Office, Healthcare, Leadership, Time Management, Public Speaking, Management, Event Planning, Social Media, Nonprofits, Software Documentation, Outlook.

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