James Poli Email & Phone Number

Fremont, Ca, Us

● QA Testing of mobile and web apps ● Guided app deployment for varied device types● Triage bugs reported by end users of mobile and web apps● Performed issue triage for EMM, Hardware, and software challenges

Dublin 2, Ie

● Managed Android Enterprise EMM deployment and support in enterprise use● Managed Enterprise Pixel customer deployments and support● Responsible for driving clients immediate, short and long term Android Enterprise goals within complex infrastructure and information security protocol● Worked with multiple internal teams to martial resources to overcome challenges ● Facilitated Pixel business and device sales to enterprise customers● Responsible for Android Enterprise and Enterprise Pixel customer escalations● Liaised with competitor OEMs ISVs, and EMM developers to for large escalations● Helped customers with Managed Google Play deployment and distribution of private apps● Created test plan for EMMs and MR Updates● Performed QA Testing on customer escalations● Supported Zero Touch Enrollment provisioning● Advocate for clients by filing bugs and feature requests with Engineering● Enterprise Device liaison for internal analysis and support groups● Performed issue triage for EMM, Hardware, and software challenges

Boxborough, Massachusetts, Us

● Managed products through RF and Safety Certification Process● Coordinated testing shifts with lab managers and administrators ● Increased revenues by seven percent through increased service offerings● Facilitated numerous escalations from clients for service requests● Coordinated with subcontractors to complete service requests● Liaised with regulatory personnel in the intended markets for client products● Navigated clients through complex regulatory standards (FCC/NRCan/EU/NOM etc) in multiple theaters

● Managed deployment of mobile application via MDM solution● Provided Technical analysis of implementation challenges● Performed technical triage of multiple deployment bugs● Performed smoke tests and sanity checks on provision process● Discovered numerous bugs before they impacted user experience● Applied Mobile expertise to improve device provisioning● Created SQL queries to capture device deployment data ● Provided technical support to Tier 3 IT personnel

● QA Testing of mobile and web apps ● Guided app deployment for varied device types● Triage bugs reported by end users of mobile and web apps● Performed issue triage for EMM, Hardware, and software challenges

● Increased product margins by creating partnerships with ISVs● Android App store implementation and management● Delivered thousands of applications to customers through app store● Implemented testing system for 3rd party applications and Android products● Found numerous bugs in applications before deployed in production ensuring the best possible user experience● Created technical support infrastructure for Android devices

Santa Clara, California, Us

● Performed Python based automated device testing● Built testing lab for device platforms (Smartphone, tablet, Android TV, gaming consoles, and IoT)● Created functionality test plans and performed QA functionality for Android TV and Android gaming consoles● Used SQL to create issue dashboards● Created issue tracking process in Jira● Created Confluence dashboard to convey bug resolution status● Conducted technical issue triage on Android platforms for developer relations● Technical support for Android Developer Relations

Milpitas, California, Us

A continuation of my old position with exciting new challenges. I've said it many times before: I consider myself to be very fortunate to have a career which I wholeheartedly enjoy

Milpitas, California, Us

Development of branded Android support application on AOC products and custom bid projects and Android general application development

Milpitas, California, Us

Invigorate Android product sales

Milpitas, California, Us

● Implemented quality assurance testing for the entire Android platform● Delivered 900K smartphones and tablets to store shelves ● Implemented and managed AOC branded app store● Performed full QA on all Android Applications ● Provided Tier 3 Technical Support for all Android products● Escalation point for technical support staff● Implemented Android CTS Testing● Drove product service architecture (FOTA server, MDM, App Store)● Designed custom products for bid projects● Subject Matter Expert for Android and Windows Mobile tablet line products for all territories● Increased product profitability with software● Created strategic partnerships with mobile ISVs● Drove technical product development, bug resolution and functionality testing● Delivered quality applications through rigorous testing● SPOC for all Android product escalations and MDM issues● Used Google Analytics to generate data about device sales

San Jose, Ca, Us

● QA testing new mobile applications, hardware, and services across multiple platforms for the Mobility Design and Engineering team● Technical liaison to mobile data carriers providing enterprise services● Created test plans for mobile data and device provisioning● Discovered high severity bugs in SaaS and MDM solutions before deployment● Managed issue resolution discovered during BYOD implementation● Created device integration roadmaps from concept to deployment of Android, Blackberry, Goodlink, iOS, Palm OS, Symbian, WebOS and Windows Mobile● Tested mobile apps and service performance across LTE networks● Participated in development testing for internal Cisco products● Handled escalations and high touch enterprise mobility user technical support issues● Provided technical support for all Android devices deployed

● Improved front line Goodlink User support for enterprise messaging customers● Resolved complex customer issues involving Microsoft Exchange Servers● Specialized in Goodlink server deployment and issue resolution

San Mateo, Ca, Us

Network Administrator

Ba, English Literature

Education record