Jacqueline Mcgregor Email & Phone Number

Fife, United Kingdom

Working in partnership with individuals and organisations to help them fulfil their potential; whether it be individuals to help them attain their career goals or organisations to help them improve the performance of their people in order to achieve their strategic objectives. Key achievements in current role include:• For a client looking to improve employee engagement and promote a culture of wellbeing, I developed a program to support employees’ physical, mental/ emotional wellbeing and personal effectiveness. For further details, please see https://jmpotential.co.uk/testimonials/q2-solutions/• For an underperforming team, I provided consultancy and facilitated workshops to improve team performance. This prevented a Service Unit from closing down and improved Care Inspectorate grades. For further details, please see https://jmpotential.co.uk/testimonials/abbotsford-care-ltd/• To assist succession planning at a senior leadership level within a family run business, I provided consultancy and developed a business performance dashboard to help a company track their KPI’s. For further details, please see https://jmpotential.co.uk/how-can-kpis-improve-the-performance-of-a-business/• For a company looking to improve their reputation, I designed and delivered a be-spoke Customer Service skills program as part of the strategy to protect their business from the unfortunate media attention that affected their industry and comments made on trip advisor.• For a client that recognised the need to adapt their business operating model following the pandemic, I designed a bespoke Strategic skills program for the senior leadership team. Consequently, the team were ‘business ready’ when lockdown restrictions were lifted as they had a plan of how to operate their relevant service area. Further details on https://jmpotential.co.uk/why-is-business-readiness-important/For further examples of work undertaken, please see https://jmpotential.co.uk/clients-testimonials/

Edinburgh, United Kingdom

My responsibility was to manage the Learning & Development team and provide management development that supports the strategic and operational requirements of the organisation.Key achievements in role;Facilitated workshops to improve team performance this helped enhance a Service Unit's Care Inspectorate grades improve from poor to good standardProject team member involved in assisting the organisation's Corporate Services undertake a culture change to become more Customer focused and attain C.S.E (Customer Service Excellence) accreditationProject Manager responsible for organisation's implementation of eLearning system

Edinburgh, United Kingdom

Conducted a dual role of providing a bespoke leadership training service to the business unit in addition to assisting on one of the biggest projects undertaken by Franklin Templeton Investments. Role included;Providing 1:1 business coaching service to managersActing as consultant to provide training and HR related advice for the projectResponsible for tracking of project resources Responsible for co-ordinating efforts to support introduction of new organisational structure. This included creation of new job roles and the set up of processes to support recruitment, selection and upskilling of new rolesResponsible for completion of deliverables within remit and reporting progress on overall Project planKey achievements in role:Developed a 5 year Management Training strategy document based on training needs analysis conducted for the business unitInterpreted Leadership competency model to be business unit specific Identified curricula for Senior leadership roles and compiled a guide that meets the training needs of leaders' located in various global locationsAs part of the project:Introduced a framework to track acceptance of change amongst all departments within the business unitDeveloped the training strategy to ensure successful implementation of new systemLead and co-ordinated the change management program to support implementation of new systemOversaw the set up of End User system related curricula on On line Learning Management systemIntroduced generic objectives and success measures as part of staff appraisal to assure staff engagement of new systemIntroduced reward and recognition initiatives to support staff morale during project life cycle

Edinburgh, United Kingdom

Oversee the region’s talent management program to support the region’s operational requirements. This included designing material for assessment and development centres to identify and develop future and current managementResponsible for managing the training and development of Managers at all levels including Executive/ senior level employees. This included identifying training needs and as a result design, deliver and evaluate Management development training in accordance with business needs Provide guidance on HR best practice Project member responsible for implementing a global performance and development management system and process for SykesAppointed as region’s representative for the organisation’s “Training Centre of Excellence” – a group of representatives from within Sykes who are responsible for implementing initiatives and ensuring consistency around management training & development within Sykes globallyResponsible for designing & implementing core competencies for Manager and Executive level managementResponsible for region’s training budget. Negotiate fees and contracts with external learning & development consultantsManage a team of HR & Training co-ordinatorsKey achievements:Identified potential Managers within EMEA, including Sykes off shore locations to support expansion of businessIntroduced succession planning procedure within EMEA to cover the key roles within the organisationIntroduced an employee retention program that won “Best Staff loyalty” award Introduced 360° Executive level Performance Review systemSaved the company an additional £250K due to reliance on internal expertise for such aspects as design and delivery of courses, managing the talent management process and through negotiating rates with suppliersImplemented a development management system and process to a highly matrixed and complex environment.

Msc In Human Resource Management

Ba In Business Management