Michael Rue

Michael Rue Email and Phone Number

Proven IT and Technical Support Professional @ Encore Technologies
Michael Rue's Location
Mason, Ohio, United States, United States
Michael Rue's Contact Details

Michael Rue personal email

n/a
About Michael Rue

I am a proven IT and Technical Support Professional with strong managerial skills. I enjoy solving complex technical issues with creative reasoning and troubleshooting. I usually prefer the company culture of small to medium sized organizations and the satisfaction that comes with helping others. I am a fast learner with a specialization in proprietary hardware and software, and I excel at translating technical concepts to varied audiences in a language that makes sense to individuals at all levels of an organization. I have a proven ability to build and nurture a successful support organization including talent cultivation, SOP creation and adherence, knowledgebase building, and quality assurance. My experience with sales support and project management has led to an understanding of how the support arm of an organization can positively impact not only customer experience but company revenue, as well. My ultimate goal is to be part of a growing, positive company that will benefit from my talents and experience while helping me further develop my skills, resulting in a partnership that will lead to success for both the company and myself.

Michael Rue's Current Company Details
Encore Technologies

Encore Technologies

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Proven IT and Technical Support Professional
Michael Rue Work Experience Details
  • Encore Technologies
    Service Desk Manager - Financial Services
    Encore Technologies Mar 2024 - Present
    Cincinnati, Oh, Us
    View
  • Self-Employed
    Information Technology Consultant
    Self-Employed Oct 2018 - Present
     Provide a full range of IT and Technical Support related services for several high-profile clientsaround Greater Cincinnati including several attorneys and non-profit organizations. Provide support for several offices’ network infrastructure including server configuration, deployment,management and on-going network administration. Provide support and administration of essential software such as O365/e-mail, Quickbooks, G Suite,and others. IT project management for crucial processes, such as e-mail and domain migration to and fromvarious platforms, as well as ransomware attack management and data recovery. Implementation and enforcement of security best practices included MFA and others.
  • Nexigen
    Service Desk Supervisor
    Nexigen Oct 2022 - Mar 2024
    Newport, Ky, Us
    View
  • Perry Protech
    Call Center Manager
    Perry Protech Dec 2021 - Oct 2022
    Lima, Oh, Us
    View
  • Council On Aging (Coa)
    Help Desk Coordintor
    Council On Aging (Coa) Feb 2020 - Dec 2021
    Blue Ash, Ohio, Us
    View
  • Neo Technology Solutions (Epic Technologies)
    Medical Electronics Assembly And Quality Control
    Neo Technology Solutions (Epic Technologies) Apr 2017 - Oct 2018
    Chatsworth, California, Us
    Test and inspect newly built medical electronics devices for quality of build and proper function. Act as a subject matter expert for various topics within the manufacturing cell.Aid with the coordination of manufacturing cell personnel in the absence of the cell lead.
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  • Self-Employed
    Information Technology Consultant
    Self-Employed May 2016 - Apr 2017
     Provide a full range of IT and Technical Support related services for small to medium-sized organizations. Provide support and administration of essential software  IT project management for crucial processes
  • Lifesafer Ignition Interlock
    Manager Of Technical Support
    Lifesafer Ignition Interlock Jun 2012 - May 2016
    Blue Ash, Ohio, Us
    Managed the day to day operations of hardware and software support team.Worked as a liaison between the field and software development on bug fixes, including developingworkarounds to prevent productivity slow-down.Coordinated with development, testing, and field teams on all software releases.Developed a departmental training program, SOPs, best practices, and tracking systems.Was a regular “go to” for the executive team for special projects, including data security and rightscontrol issues.Acted as a backup to the Customer Call Center Director when needed.Identified as one of two “product specialists” in the organization due to in-depth understanding of theproprietary hardware and software employed. Worked with the Business Analyst to compile data and create reports and dashboards.
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  • Vyne Industries / Westec Intelligent Surveillance
    Support Department Manager/ Technical Sales Support
    Vyne Industries / Westec Intelligent Surveillance Jun 2008 - Jun 2012
    Managed day to day tasks of the technical support dept including prioritizing follow-up, driving caseresolutions, and acted as a point of escalation for complex technical issues and dissatisfied customers.Created and implemented new policies and procedures in case management, client relations, internaldocumentation and interdepartmental communication.Developed, customized, implemented and maintained MS CRM as a company-wide platform for clientmanagement and retention.Created and implemented metrics for support case aging and support tech productivity.Responsible for various HR related tasks including hiring, employee termination, and performancecounseling.Provided IT support for internal computer network.Performed web based product training to clients and pre-sale demonstrations to prospective buyers.Managed numerous special projects for the sales and account management teams for VIP clients.Acted as a point of escalation for account management for technical issues.Provided pre-sales support including hardware/ software demonstrations, determining scope of work,crafting solutions to complex customer requests, and providing specialized product knowledge.Provided in-depth software and hardware training for new clientsGenerally regarded as the “go to” for out of the box situations requiring varied skill sets.
  • Microdynamics, Llc
    Support Department Supervisor/ Backup Assembly Technician/ Technical Trainer
    Microdynamics, Llc Jul 2006 - May 2008
    Woodstock, Georgia, Us
    Provided both on-site and in-house product training for new clients.Performed on-site demonstrations of specialized hardware/software to prospective buyers.Provided technical support and troubleshooting as well as on-site repairs to hardware and software.Prepared retail PCs with proprietary hardware, software, and drivers to operate products.
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Michael Rue Education Details

  • Sprayberry High School
    Sprayberry High School
    Information Technology

Frequently Asked Questions about Michael Rue

What company does Michael Rue work for?

Michael Rue works for Encore Technologies

What is Michael Rue's role at the current company?

Michael Rue's current role is Proven IT and Technical Support Professional.

What is Michael Rue's email address?

Michael Rue's email address is mr****@****fer.com

What schools did Michael Rue attend?

Michael Rue attended Sprayberry High School.

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