Michael Rue Email & Phone Number

Mason, Oh, Us

Cincinnati, Oh, Us

 Provide a full range of IT and Technical Support related services for several high-profile clientsaround Greater Cincinnati including several attorneys and non-profit organizations. Provide support for several offices’ network infrastructure including server configuration, deployment,management and on-going network administration. Provide support and administration of essential software such as O365/e-mail, Quickbooks, G Suite,and others. IT project management for crucial processes, such as e-mail and domain migration to and fromvarious platforms, as well as ransomware attack management and data recovery. Implementation and enforcement of security best practices included MFA and others.

Newport, Ky, Us

Lima, Oh, Us

Blue Ash, Ohio, Us

Chatsworth, California, Us

Test and inspect newly built medical electronics devices for quality of build and proper function. Act as a subject matter expert for various topics within the manufacturing cell.Aid with the coordination of manufacturing cell personnel in the absence of the cell lead.

 Provide a full range of IT and Technical Support related services for small to medium-sized organizations. Provide support and administration of essential software  IT project management for crucial processes

Blue Ash, Ohio, Us

Managed the day to day operations of hardware and software support team.Worked as a liaison between the field and software development on bug fixes, including developingworkarounds to prevent productivity slow-down.Coordinated with development, testing, and field teams on all software releases.Developed a departmental training program, SOPs, best practices, and tracking systems.Was a regular “go to” for the executive team for special projects, including data security and rightscontrol issues.Acted as a backup to the Customer Call Center Director when needed.Identified as one of two “product specialists” in the organization due to in-depth understanding of theproprietary hardware and software employed. Worked with the Business Analyst to compile data and create reports and dashboards.

Managed day to day tasks of the technical support dept including prioritizing follow-up, driving caseresolutions, and acted as a point of escalation for complex technical issues and dissatisfied customers.Created and implemented new policies and procedures in case management, client relations, internaldocumentation and interdepartmental communication.Developed, customized, implemented and maintained MS CRM as a company-wide platform for clientmanagement and retention.Created and implemented metrics for support case aging and support tech productivity.Responsible for various HR related tasks including hiring, employee termination, and performancecounseling.Provided IT support for internal computer network.Performed web based product training to clients and pre-sale demonstrations to prospective buyers.Managed numerous special projects for the sales and account management teams for VIP clients.Acted as a point of escalation for account management for technical issues.Provided pre-sales support including hardware/ software demonstrations, determining scope of work,crafting solutions to complex customer requests, and providing specialized product knowledge.Provided in-depth software and hardware training for new clientsGenerally regarded as the “go to” for out of the box situations requiring varied skill sets.

Woodstock, Georgia, Us

Provided both on-site and in-house product training for new clients.Performed on-site demonstrations of specialized hardware/software to prospective buyers.Provided technical support and troubleshooting as well as on-site repairs to hardware and software.Prepared retail PCs with proprietary hardware, software, and drivers to operate products.