Jean-Marie Ricciarelli Email and Phone Number
Jean-Marie Ricciarelli work email
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Jean-Marie Ricciarelli personal email
With 15 years of expertise in managing infrastructure in large industry such as Mining company, administration or hospitality business.I am an international manager with a deep IT knowledge, ITIL certified and a real hand man with a large background of problem resolution in any circumstances.I like to take part of every challenge of the entreprise. I am a proactive person with a large spectre of skills and know how to handle different teams from L1 to L3 and board director, in order to be efficient in laps time to reach every goal.
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Associé GérantFix & Go Jan 2018 - PresentNouméa, Province Sud, Nouvelle-Calédonie
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Partner - Operation Manager - CrmEnova Nc Jun 2009 - PresentNouméa - Nouvelle-Calédonie- Infrastructure solution provider (Server, hosting, network, Voip, Virtualization through either VMWare or HyperV according to clients requirements, recommandations...) - Management of outsourced services based on ITIL model. Management of technicians from L1 to L3 (up to 2500 users, 1500 desktops and 100+ servers (both physical and virtual)). - Management of relationship with clients (portfolio of more than 50 differents companies).Besides the administrative management of the company, my role is to ensure the delivery of services according to customer and contract requirements. This monitoring is based on the use of IT best practices according to the ITIL model. -
Service Delivery ManagerUnisys Aug 2013 - May 2015Noumea - Nouvelle-Caledonie- Maintain End User Computing environment with a dedicated Support team including Service Desk activities.- Accountable to deliver service in accordance with client (Eramet / Unisys) corporate standards- Define, analyse, review KPIs with client- Propose and implement improvement plan -
Deployment ManagerUnisys Mar 2013 - Aug 2013Nouvelle-CaledonieDeployment manager for Eramet in New Caledonia- Manage replacement of the desktop / laptop park for Eramet New Caledonia sites (1 main sites + 4 remote sites, 3 months) including OS & domain migration. (total of 1000 computers to replace).- Implementation of a local help desk and field support team according to client corporate processes.- Project Manager
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Service Delivery Manager HpHp Sep 2012 - Dec 2013Nouméa, Plant Area & Mining Site- Ensure service delivery for Vale New Caledonia in accordance with HP standard. - Management of operationnal activities (EUC, Service Desk, Project deployment) - Provide resources to deploy and maintain hosting solution, backup and security systems. - Reporting, KPI analisys with end client -
Euc Lead - Delivery & TntHp Jan 2010 - Sep 2012Nouméa - Nouvelle-Calédonie- EUC Support Team manager (2500 users on several sites)- Manage support processes transition to HP- Transformation of EUC environment to comply with HP standard : HelpDesk migration to Canada, ticketing tool management, desktops migration (1000 desktops to new domain).
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Project Management AssistantVale Jan 2009 - Dec 2009Noumea - Nouvelle-Caledonia- Technical analysis and implementation of asset management tool- Application Hand Over plan definition- Support management -
Helpdesk SupervisorData#3 Jan 2008 - Dec 2008Noumea - Nouvelle-Caledonie- Implementation of a local dedicated help desk inside client structure allowing to support End User environment.- Coordinate Helpdesk actions- Incident management -
Technicien SupportData#3 Mar 2006 - Jan 2008Nouméa - Nouvelle-Calédonie- Support de l'environnement informatique de l'utilisateur
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TechnicienWanadoo Oct 2004 - Mar 2005Région De Montpellier, France- Technicien support -
Développeur InfographisteBienmanger.Com Jul 2003 - Sep 2004La Canourgue- Développement site web et charte graphique
Jean-Marie Ricciarelli Skills
Jean-Marie Ricciarelli Education Details
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Multimédia & Communication -
EpsiInformatique & Développement -
BafaBrevet D'Aptitude Aux Fonctions D'Animateur
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Lycée JoffreScientifique
Frequently Asked Questions about Jean-Marie Ricciarelli
What company does Jean-Marie Ricciarelli work for?
Jean-Marie Ricciarelli works for Enova Nc
What is Jean-Marie Ricciarelli's role at the current company?
Jean-Marie Ricciarelli's current role is IT Support & Project Manager.
What is Jean-Marie Ricciarelli's email address?
Jean-Marie Ricciarelli's email address is je****@****nova.nc
What schools did Jean-Marie Ricciarelli attend?
Jean-Marie Ricciarelli attended Université De Perpignan Via Domitia, Epsi, Bafa, Lycée Joffre.
What are some of Jean-Marie Ricciarelli's interests?
Jean-Marie Ricciarelli has interest in Plongée Sous Marine, Cinéma, Environment, Musique, Science And Technology, Human Rights, Moto, Arts And Culture.
What skills is Jean-Marie Ricciarelli known for?
Jean-Marie Ricciarelli has skills like Team Supervision, End User Support, Incident Management, Team Management, Itil, Problem Management, Project Coordination, It Business Partnering, Change Management, Gestion De Projet, Gestion Des Incidents, Hewlett Packard.
Who are Jean-Marie Ricciarelli's colleagues?
Jean-Marie Ricciarelli's colleagues are Paul Jacob, Lilly Maridas, Laugan Beaufils.
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