Juan Roach Email & Phone Number

Atlanta, Georgia, United States

• Partnered with stakeholders to determine and align dependencies, assess roadmaps and pipelines, and proactively identified and mitigated risks and issues.• Researched, proposed, and negotiated a new learning platform for digital product modalities, resulting in $20k per year in cost savings and extending the reach of Corwin products to a global audience.• Developed and executed ADKAR methodology for smooth adoption of new Schedule Automation Engine at Corwin, reducing admin load by 5 hours and driving engagement, efficiency, and positive outcomes.• Led the introduction of security protocols within the team to provide cyber awareness and a secure data transfer process which enhanced the company's reputation for data protection while assisting in SOC2 compliance.• Provided technical solutions based on customer and consultant feedback and reports, increasing revenue goal by 4%.

• Collaborated with SAGE Technology and Corwin stakeholders to introduce weekly tech tips, benefiting 100 employees by enhancing technology utilization and organizational efficiency, eliminating the need for future technology purchases.• Managed multiple projects with shifting priorities, adapting quickly to changes in timelines, budgets, and resources while maintaining clear communication with stakeholders and team members.• Implemented an automatic scheduling engine to manage consultant bookings, resulting in 10 hours saved per week for Corwin learning delivery managers and improved client and consultant satisfaction, while also reducing errors• Built strong relationships with key stakeholders, including executives, sales teams, and customers, to gather insights and align product vision.• Conducted regular product demonstrations and presentations to internal and external stakeholders, effectively communicating product value and roadmap updates.• Collaborated closely with designers, developers, and QA teams to define product requirements and prioritize feature development.

Atlanta, Georgia, United States

• Proactively manage project risks and issues, working with stakeholders to identify and mitigate potential roadblocks, which led to an increase in project success rates.• Analyzed and visualized financial and statistical data using P&L and Excel to mitigate risk factors, which ensured cost-effectiveness and quality for the organization, as well as efficient and satisfying customer service.• Prepared detailed work breakdown structures and instilled shared accountability for achieving project milestones resulting in 98% capture rate of revenue.• Presented weekly financial and operational KPIs for senior management, which led to informed decision-making and successful execution of future projects.• Cultivated liaison with hotel clients and vendors which enhanced business operations and strengthened business relationships.• Trained, mentored, and managed a team of 25+ associates to assist guests in an efficient and professional manner.

Greater Atlanta Area

Phoenix, Arizona Area

Newnan

• Led and managed store operations, ensuring seamless handling of day-to-day responsibilities from open to close, including scheduling, interviewing, RAD, customer service, and recruiting, employing effective project management techniques.• Utilized networking skills to collaborate with clients, swiftly identifying and implementing solutions to project-related challenges.• Successfully improved commercial performance by aligning with corporate directives, meeting customer demands, increasing product turnover, and maximizing profitability, achieving both yearly and monthly forecasts.• Employed motivational techniques to inspire and empower team members, emphasizing the significance of excellent customer service and conducting comprehensive training programs to enhance job effectiveness.• Provided effective oversight of stock control and order receiving processes, designing and executing strategic plans to drive a notable 5% increase in sales, demonstrating project management skills in optimizing performance.

Kennesaw Georgia

• Achieved a 15% reduction in operational expenses by implementing cost-saving measures and conducting regular financial analysis.• Improved financial stability and profitability by implementing effective budgeting strategies, resulting in a 10% increase in revenue.• Successfully negotiated vendor contracts, reducing procurement costs by 12% and improving overall cost efficiency.• Fostered a positive work environment, leading and mentoring a team of 20 employees, resulting in a 25% increase in employee satisfaction.• Implemented performance management systems, setting clear goals and providing regular feedback, leading to a 20% increase in employee productivity.• Designed and executed comprehensive training programs, resulting in a 15% improvement in service standards and employee skills.

Newnan, Ga

• Successfully supported and resolved networking and computing issues across more than 32 locations in the region, ensuring uninterrupted access to equipment for students and teachers.• Diagnosed and addressed hardware and software problems experienced by faculty and staff, optimizing their workflow and productivity.• Proficiently installed networks using CAT5, CAT6, Single-Mode Fiber, and Multi-Mode Fiber cable types, ensuring reliable and efficient connectivity.• Implemented effective solutions for software issues with firewalls, enhancing network security and stability.• Devised and implemented streamlined techniques for large-scale computer deployment using DOS and Powershell, improving efficiency and minimizing downtime.• Leveraged Dell KACE Service Desk to efficiently manage repair queues, report issues, and maintain a smooth workflow.

Master Of Science - Ms, Cybersecurity

Bachelor Of Science In Computer Science- Bs, Mathematics And Computer Science

Activities and Societies: Habitat for Humanity