Juan Roach Email & Phone Number

Atlanta, Georgia, United States

• Partnered with stakeholders to determine and align dependencies, assess roadmaps and pipelines, and proactively identified and mitigated risks and issues.
• Researched, proposed, and negotiated a new learning platform for digital product modalities, resulting in $20k per year in cost savings and extending the reach of Corwin products to a global audience.
• Developed and executed ADKAR methodology for smooth adoption of new Schedule Automation Engine at Corwin, reducing admin load by 5 hours and driving engagement, efficiency, and positive outcomes.
• Led the introduction of security protocols within the team to provide cyber awareness and a secure data transfer process which enhanced the company's reputation for data protection while assisting in SOC2 compliance.
• Provided technical solutions based on customer and consultant feedback and reports, increasing revenue goal by 4%.

• Collaborated with SAGE Technology and Corwin stakeholders to introduce weekly tech tips, benefiting 100 employees by enhancing technology utilization and organizational efficiency, eliminating the need for future.
• Managed multiple projects with shifting priorities, adapting quickly to changes in timelines, budgets, and resources while maintaining clear communication with stakeholders and team members.
• Implemented an automatic scheduling engine to manage consultant bookings, resulting in 10 hours saved per week for Corwin learning delivery managers and improved client and consultant satisfaction, while also reducing.
• Built strong relationships with key stakeholders, including executives, sales teams, and customers, to gather insights and align product vision.
• Conducted regular product demonstrations and presentations to internal and external stakeholders, effectively communicating product value and roadmap updates.
• Collaborated closely with designers, developers, and QA teams to define product requirements and prioritize feature development.

Atlanta, Georgia, United States

• Proactively manage project risks and issues, working with stakeholders to identify and mitigate potential roadblocks, which led to an increase in project success rates.
• Analyzed and visualized financial and statistical data using P&L and Excel to mitigate risk factors, which ensured cost-effectiveness and quality for the organization, as well as efficient and satisfying customer.
• Prepared detailed work breakdown structures and instilled shared accountability for achieving project milestones resulting in 98% capture rate of revenue.
• Presented weekly financial and operational KPIs for senior management, which led to informed decision-making and successful execution of future projects.
• Cultivated liaison with hotel clients and vendors which enhanced business operations and strengthened business relationships.
• Trained, mentored, and managed a team of 25+ associates to assist guests in an efficient and professional manner.

Greater Atlanta Area

Phoenix, Arizona Area

Newnan

• Led and managed store operations, ensuring seamless handling of day-to-day responsibilities from open to close, including scheduling, interviewing, RAD, customer service, and recruiting, employing effective project.
• Utilized networking skills to collaborate with clients, swiftly identifying and implementing solutions to project-related challenges.
• Successfully improved commercial performance by aligning with corporate directives, meeting customer demands, increasing product turnover, and maximizing profitability, achieving both yearly and monthly forecasts.
• Employed motivational techniques to inspire and empower team members, emphasizing the significance of excellent customer service and conducting comprehensive training programs to enhance job effectiveness.
• Provided effective oversight of stock control and order receiving processes, designing and executing strategic plans to drive a notable 5% increase in sales, demonstrating project management skills in optimizing.

Kennesaw Georgia

• Achieved a 15% reduction in operational expenses by implementing cost-saving measures and conducting regular financial analysis.
• Improved financial stability and profitability by implementing effective budgeting strategies, resulting in a 10% increase in revenue.
• Successfully negotiated vendor contracts, reducing procurement costs by 12% and improving overall cost efficiency.
• Fostered a positive work environment, leading and mentoring a team of 20 employees, resulting in a 25% increase in employee satisfaction.
• Implemented performance management systems, setting clear goals and providing regular feedback, leading to a 20% increase in employee productivity.
• Designed and executed comprehensive training programs, resulting in a 15% improvement in service standards and employee skills.

Newnan, GA

• Successfully supported and resolved networking and computing issues across more than 32 locations in the region, ensuring uninterrupted access to equipment for students and teachers.
• Diagnosed and addressed hardware and software problems experienced by faculty and staff, optimizing their workflow and productivity.
• Proficiently installed networks using CAT5, CAT6, Single-Mode Fiber, and Multi-Mode Fiber cable types, ensuring reliable and efficient connectivity.
• Implemented effective solutions for software issues with firewalls, enhancing network security and stability.
• Devised and implemented streamlined techniques for large-scale computer deployment using DOS and Powershell, improving efficiency and minimizing downtime.
• Leveraged Dell KACE Service Desk to efficiently manage repair queues, report issues, and maintain a smooth workflow.

Master Of Science - Ms, Cybersecurity

Bachelor Of Science In Computer Science- Bs, Mathematics And Computer Science

Activities and Societies: Habitat for Humanity