Justin Sanders Email & Phone Number

Maintained server hardware and application software in support of Ireland Army Community Hospital. Supported hospital users of AHLTA (Armed Forces Health Longitudinal Technology Application) and CHCS (Composite Health Care System). Performed daily, weekly and monthly backups of application databases. Utilized HP StorageWorks tape library.

Served as technical liaison between main campus in Illinois and multiple branch campuses in Kentucky. Installed, upgraded and maintained hardware and software components for over 120 computer workstations at the Kentucky campuses. Assisted with Windows Server 2008 administration. Performed troubleshooting on file replication issues relating to Distributed File System. Maintained network printer creation, installation and driver deployment. Managed user and computer accounts in Active Directory. Maintained wireless networks at each campus via pfSense and RADIUS authentication. Designed and lead training sessions on Windows 7, Office 2010 and the Blackboard learning management system.Oversaw Internet and voice service upgrade at Radcliff campus from proposal stage to implementation. Updated to Voice over IP from existing POTS service. Saved University approximately $400 per month is service costs.

Migrated Windows XP and Macintosh computers to an Active Directory domain. Migration process consisted of scripted and manual edits to the Windows registry as well as the use of a third-party application to manage user profiles.Performed site surveys of University departments to gather information about computers, network shares, and networked printers in preparation for migration.Resolved faculty, staff and student cases as needed and when available. Served as a third-level contact for assigning and prioritizing cases. Created and updated policies pertaining to the Active Directory migration project.

Supported approximately 500 users in a Windows XP/2000 environment. Provided on-site desktop hardware, application and network support. Managed user and computer accounts in Active Directory. Prioritized and assigned cases to the proper groups through a PeopleSoft ticketing system. Collaborated with hardware vendors, application developers and Network Administrators as needed. Resolved cases within existing Service Level Agreements to ensure maximum uptime for customers.Participated in monthly status meetings to discuss ongoing issues affecting the customer as well as provided information on how to address problems others were facing.

Provided Tier I technical support for clients and customers. Supported DOCSIS compliant cable modems and other networking hardware. Escalated customer trouble tickets as necessary. Granted special project position of “Nesting Coach” from December 2005 to April 2006.Supervised on-the-job training of new-hires.Coached new-hires on proper on troubleshooting methods and customer service techniques. Assigned responsibilities for other coaches. Scheduled training review sessions for team members.Promoted to a position in the Charter Business division from April 2006 to October 2006.Maintained cable modem/router combination devices for business customers.Connected to routers via Telnet and HTTP. Configured devices for static IP addresses, Network Address Translation and port forwarding.

Answered incoming faculty, staff and student calls. Deployed, troubleshot and maintained desktops, laptops and other systems as required.Supported and troubleshot printers (installed print drivers, etc).Trained end users in the use of equipment and software.

Bachelor Of Science, Computer Information Systems

Commonwealth Diploma