Janina Marie Cruz Email & Phone Number

I have a wide experience in the FinTech/Digital Financing and Web-based Marketplace industries, encompassing a profound understanding both on the process, operations, and business side of it. This includes Underwriting and KYC including collaboration with Risk on polishing Policies, Loan Contract review before registration, Welcome Call to new customers for fraud check, Customer Service and Customer Experience, Complaints Handling, Telesales, Sales Helpdesk, Payments settling and Loan Disbursements, Enterprise Risk Management, and Development of Loan Mobile App.My management is mostly focused on coaching and motivating employees, identification of issues, planning and strategizing to address issues, organizing systems and processes, controlling SLA's, and management of stakeholders.I love challenges at work! Most of my time at work, I spend on building new processes especially to address issues, problem solving, designing, streamlining, and setting up countermeasures to target meeting and sustaining SLA's, all of which with the motivation of delivering results.In whatever field or assignment I am in, I always strive to bring my 100%, and I'd like to believe that my passion towards work influences my team to always bring with them their best work ethic.I'm currently in the lookout for more opportunities for growth and development through people, so for those who are in the field of Tech, Operations, Quality Management, Customer Experience, and Risk and Fraud Management, feel free to contact me if you'd like to connect and tackle ideas.I took the Predictive Index Behavior Exam and I got The Venturer! Check out the links below for more details.https://piworldwide.wistia.com/medias/pix3mycwv2https://www.predictiveindex.com/reference-profile/venturer/

Listed skills include Industrial Engineering, Logistics Engineering, High Energy Level, Start Ups, and 21 others.

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  Marketplace Trust And Safety Manager Level Ii (Fraud Prevention Operations Manager)

  Thumbtack

  Metro Manila, Philippines