Jamie Seaton Email & Phone Number

Des Plaines, Illinois, United States

Greater Chicago Area

*Wheels, Donlen, and LeasePlan have united under the Wheels brand name.*Leads top performing corporate fleet team of 10 direct reports with oversight of both business development and client success, consistently striving for continuous improvement and driving client Net Promoter Score (NPS) from 26 to 58 (2020 – 2022) and achieving an NPS of 58+ in 2023Developed and implemented client management program, including roadmaps, strategic development plans, and target KPI’s for team performance, achieving Commercial organization, earning recognition as a Top 10 Performer based on count of closed deals across 29 countries in 2020Directed transformative restructuring, while retaining 100% of employees and achieving employee promotor scores of +69, while also responsible for the client facing strategy across all Corporate Fleet business segmentCreated and launched an Executive Sponsor program, leveraging other senior leaders across the organization to bring value to clients with strategic financial requirements or customized technology needsCreates and executes $1.5M in annual budgets for vertical business units, ensuring the appropriate allocation of funds to optimize business unit performance Spearheads multiple cross-functional agile teams focused on addressing customer or internal team pain points or service gaps, leading to process improvement initiatives that support operational efficiencies and performanceAssumed responsibility for merger activities as functional lead in both New Business Development and Client Experience / Management, resulting in a unified team with harmonized targets and deliverablesMentored team members in retaining and signing business by setting clear expectations and targets, monitoring both activities and results using sales automation tools, and continuously improving performance through coaching, field sales training, and constructive feedback

Rolling Meadows, Il

Identified specific sales penetration opportunities of programs and services for existing clients in a defined geographic territoryAssumed Subject Matter Expert (SME) role on several products including Product A and Product B, due to industry expertise and insightPlanned and developed Quarterly Business Reviews to ensure progress was made on client initiatives and explore opportunities to optimize fleet programs, while providing a roadmap to cost savings and avoidanceGuided clients in effective negotiations with selected automotive manufacturers, while providing total cost of ownership analysis to prepare for order cycling and led RFP/RFQ/RFI teams, representing LeasePlan in competitive review periodsNegotiated several multi-year client renewal contracts and presented to pricing committees, ensuring mutually equitable pricing schedules for clients and the companyMentored and trained team members to achieve optimal results within their assigned portfolios based on track record of achieving 100% client retention for 14 of 16 years

Des Plaines, Il

Led as Operation Owner for 7 full products and elements of several other products, acting as a product owner utilizing agile development frameworks to maintain project momentumManaged a team of 14 in various roles; balancing responsibility for coaching, hiring, and performance improvement, utilizing monthly, quarterly, and annual KPIs to monitor performanceDirected all aspects of the Driver Tax Program during both peak and off-peak season, including client setup, data cleansing, internal and external support, client report delivery, and organizational trainingPartnered with Product Management and IT to create and maintain industry leading products and services, executing all new/existing client implementations on specific products and supporting Implementation Services throughout onboardingInterfaced with Operations Management in all areas of business to ensure process and quality standards were continuously maintained

Des Plaines, Il

Managed 7 simultaneous client projects, including revision to invoicing system, MVR process, and Driver Tax Compliance, developing a website for all parties to track progress, download materials, and collaborate, which facilitated project advancementGuided clients through a full conversion to an innovative data tool and trained clients in new functionality while partnering with 10+ clients simultaneouslyServed as client facing project management resource to convert entire client portfolio to enhanced Driver Tools site and assisted in the creation and delivery of training for internal stakeholders Created multimedia presentations for clients to demonstrate value in enhanced Driver Tools, as well as webinars for franchise and other accounts, supporting continued revenue growth

Des Plaines, Il

This highly visible position is responsible for achieving 100% client retention by ensuring that all clients in the assigned portfolio are well served by the organization. As a key member of the Account Team, the Account Manager collaborates with Sales, Client Relations and Client Services to deliver outstanding service and build long-term, mutually beneficial relationships with clients.

• Responsible for $100 Million dollars in promotional liabilities for leading Consumer Packaged Goods manufacturers.• Evaluated client needs, and implemented changes culminating in approximately 500% increase in ad hoc sales revenue.• Executed and designed training programs to help clients gain a better understanding of their promotional programs and track liability, as well as benchmark cost by retailer client, and evaluate account profitability.• Participated in RFP processes, representing NCH in competitive review periods; negotiation of several multi-year client renewal contracts.• Completed product line mergers for key clients, ensuring data integration and policy consistency under corporate entity.• Facilitated software development and enhancement through involvement on technical development committees; projects include development of payment suspense by brand, and a change to forecasting model allowing a superior representation of outstanding liabilities. Initiated projects based on client request. • Managed recruitment, training, and career growth planning programs for direct reporting associates.

Orange County, California Area

B.S., Psychology, Sociology

Bachelor Of Applied Science (B.A.Sc.), Psychology