Jamie Seaton Email & Phone Number

Des Plaines, Illinois, United States

Greater Chicago Area

*Wheels, Donlen, and LeasePlan have united under the Wheels brand name.*Leads top performing corporate fleet team of 10 direct reports with oversight of both business development and client success, consistently striving for continuous improvement and driving client Net Promoter Score (NPS) from 26 to 58 (2020 – 2022) and achieving an NPS of 58+ in.

Rolling Meadows, IL

Identified specific sales penetration opportunities of programs and services for existing clients in a defined geographic territoryAssumed Subject Matter Expert (SME) role on several products including Product A and Product B, due to industry expertise and insightPlanned and developed Quarterly Business Reviews to ensure progress was made on client.

Des Plaines, IL

Led as Operation Owner for 7 full products and elements of several other products, acting as a product owner utilizing agile development frameworks to maintain project momentumManaged a team of 14 in various roles; balancing responsibility for coaching, hiring, and performance improvement, utilizing monthly, quarterly, and annual KPIs to monitor.

Des Plaines, IL

Managed 7 simultaneous client projects, including revision to invoicing system, MVR process, and Driver Tax Compliance, developing a website for all parties to track progress, download materials, and collaborate, which facilitated project advancementGuided clients through a full conversion to an innovative data tool and trained clients in new functionality.

Des Plaines, IL

This highly visible position is responsible for achieving 100% client retention by ensuring that all clients in the assigned portfolio are well served by the organization. As a key member of the Account Team, the Account Manager collaborates with Sales, Client Relations and Client Services to deliver outstanding service and build long-term, mutually.

• Responsible for $100 Million dollars in promotional liabilities for leading Consumer Packaged Goods manufacturers.
• Evaluated client needs, and implemented changes culminating in approximately 500% increase in ad hoc sales revenue.
• Executed and designed training programs to help clients gain a better understanding of their promotional programs and track liability, as well as benchmark cost by retailer client, and evaluate account profitability.
• Participated in RFP processes, representing NCH in competitive review periods; negotiation of several multi-year client renewal contracts.
• Completed product line mergers for key clients, ensuring data integration and policy consistency under corporate entity.
• Facilitated software development and enhancement through involvement on technical development committees; projects include development of payment suspense by brand, and a change to forecasting model allowing a superior.

Orange County, California Area

B.S., Psychology, Sociology

Bachelor Of Applied Science (B.A.Sc.), Psychology