Juan Silva Email & Phone Number

Us

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New York, Ny, Us

Define and execute end-to-end global implementation strategies and processes by using Agile methodology to deploy an alternative bank solution (new concept of ePayment/eBanking) in international markets. Built technology and management organization to deploy technology solutions in international markets; engaged multiple functional teams such as Risk, Compliance, Legal and Finance just to name a few to deploy mobile and online solutions in China and US. • Implemented and managed Agile delivery methodology for Amex Serve division with more than 34 scrum teams with new releases every other week. • Developed and delivered Preloading payment options by integrating Amex Serve platform with Tax services in partners such as Intuit(Protax) and Jackso Hewitt

New York, Ny, Us

Driving and Managing global deployment of AmEx's key, next-generation payment service platforms, working as part of the company's Enterprise Growth Group. Working with Sr. Leadership management to build global organization; managing multiple functional teams (e.g. Risk & Fraud, Compliance, Legal and Technology just to name a few) and delivering solutions in geographic regions such as Asia, North/Latin America and Europe. • Developed Prepaid and eBanking solution in international markets such as Brazil, UK, Spain, Canada, Mexico and U.S.• Implemented program portfolio management and defined delivery management methodology for ePayment and eWallet solutions• Delivered multiple ePayment and Preloading payment options

Amsterdam, Noord-Holland, Nl

Collaborate on defining a new roadmap to replace their current international CRM solutions by using SAP CRM, including implementation plan and integration strategy with other applications and platform on where it was required manage and coordinate resources across different markets. Reporting directly to Global CRM team at Philips HQ, Netherlands.

Makati, National Capital Region, Ph

Architect of IT CRM strategy and initiatives, provided direction on IT services for marketing and sales departments to develop and deploy strategies for attracting and retaining customers; responsible for leading relationship with senior business management worldwide to develop and deploy strategies, execute plans and provide direction on application portfolio and infrastructure solutions. Implemented and provided day-to-day program leadership and decision making with emerging technologies such as SAP, Cloud Computing, Salesforce.com, Web services, ECM / WCM, Digital Marketing, Mobile, Call Centers, just to name a few, to support the entire life science organization worldwide. Led 6 direct and 24 indirect staff in addition to cross-functional teams in North America, Latin America, Europe and Asia including service providers such as IBM, EDS/HP, BT and AT&T; reported to the CIO/VP.• Developed enterprise analytic and reporting architecture strategy to integrate SAP, Saleforce.com, and enterprise data warehouse capabilities. • Designed enterprise architecture strategy for call center applications by using Salesforce.com; implemented in Canada; saved $90K.• Defined and implemented global strategy to standardize sales force automation solutions by using Salesforce.com, negotiated global contract to customize and deploy Salesforce.com in China, Latin America, USA and Europe, integrated with SAP and Mead Johnson Nutrition data warehouse.• Created IT enterprise web service unit; designed enterprise Internet website platform architecture based on SOA principals; created foundations for business websites harmonization initiative; Implemented global website development guidelines and hosting services policies; eliminated websites outages. • Led IT infrastructure transformation effort to migrate email systems and data, as well as replacing network, voice and wireless infrastructures at 85 locations in 42 countries with 6K users and a $20M budget,

Lawrence Township, Nj, Us

Regional CIO responsible for all IT services in 12 Latin American markets. Created regional organization based on business strategy and highest quality services; developed and deployed strategic plan to implement shared service model on IT governance, application support, helpdesk and project management on cross-functional management environment to support different business operations, multiple manufacture plants and life science organization in the region, with staff of 6 managers and as many as 92 IT employees/contractors; responsible for a $6M IT budget to support $750M business. Reported to the IM VP, Asia/Pac and Latin America• Redesigned Information Management organization and services; achieved an operating cost reduction of 35% in Brazil.• Replaced Payroll & HelpDesk services with an offshore solution; reduced IT operating cost by 10% in Brazil.• Saved the company US$1M; increased Sale Reps productivity by 12% after consolidating and standardizing sales force automation systems. • Saved the company $750k by centralizing 12 AS/400 servers and eliminated 6 data centers• Rationalized application portfolio and delivered application shared services model; reduced Information Management support cost by $1.2M.

Lawrence Township, Nj, Us

Responsible for regional IT services; Managed resources and budget, led Application support/development and Project implementations, Defined IT strategies to deliver services and solutions linked with Business strategies and plans. Established and adapted IT processes and procedures, built IT organization, implemented web services such as e-commerce and e-training. Lead and manage staff of 42 resources, supporting over 2,000 users in 17 sites across 7 countries. Main accomplishments:• Centralized 7 AS/400 into a new Corporate Data Center; reduced infrastructure cost by $750K • Designed and Implemented regional Sales Force Automation solution; Increased rep productivity by 12%• Standardized all Payroll systems in 7 markets; reduced application cost by $120K• Created a regional application shared service unit; reduced IT support cost by $90K

Lawrence Township, Nj, Us

Responsible for Venezuela IT service: Created, managed and implemented IT projects aligned with corporate initiatives and business needs, working closely with local business leadership to identify opportunities to increase productivity and increase sales force efficiency by using new technology solutions. Established local partnership with local outsourcing companies to provide help-desk service support; define and manage local IT budget to ensure that financial and business objectives were achieved. Led and managed staff of 17 resources, supporting over 400 users, in 5 locations, including manufacturing and warehouse facilities. Main accomplishments:• Designed and implemented Sales Force Automation solution to centralize customer orders process, Credit collection and internal communication and digital presentations; increased sales force productivity by 5%, and reduced customer back-orders by 22%.• Designed and implemented automated monthly ERP closing process, reducing business performance reports delivery time from 4 days to 12 hours.

Master, Marketing On Pharmaceutical Products

Mba, Marketing And Business

Specialization, Finance

Bs, Computer Sciences

Pmp, Project Management