I'm in charge of leading teams made up of technicians, system engineers, and other IT professionals. My main job is to make sure that the network infrastructure is constantly monitored and any problems are promptly resolved, minimizing downtime and service interruptions.In addition, I'm responsible for managing IT performance, including network administration and system security, to ensure that IT systems are secure, consistent, and reliable. I oversee operations in areas such as Service Desk, Field Services, Noc, N1, N2, and N3, making sure that each one performs its functions according to established standards.In summary, my role is to lead IT teams, ensure the availability and security of systems, and provide effective support to users, contributing to the organization's success.

• Project management related to the implementation, rationalization, and redesign of processes, using advanced technology and identifying opportunities for its application. Development and integration of systems are part of these activities.• Coordination of teams responsible for infrastructure, systems, and telephony. Careful evaluation of technological solutions, project planning, and understanding of customer and business needs are essential in this role.• Identification, documentation, management, and resolution of issues that may arise, as well as quality control to ensure the success of functions assigned to each team member.• Implementation and maintenance of the company's functional infrastructure, including servers, workstations, network, VOIP telephony, stations, and link systems.• Project management in all stages, including planning and management of the IT department, involving infrastructure, systems, and telephony. Knowledge and application of IT governance and process engineering are essential to develop contingency strategies and procedures. It is also important to ensure secure access to data, as well as continuous auditing and support for information systems.• Vendor management, including contract negotiation with consultants for project development or resource allocation for analysis and programming. Allocation of tasks to team members, deadline and budget management are also important in this role.

• Successfully implemented Primary (in the Capital) and Contingency (in the interior of São Paulo) Data Centers;• Structured operation for 24/7 Data Center environment monitoring;• Planned and executed Hybrid Cloud environment for ERP system;• Led the project for Virtualization of Servers using VMWare technology;• Migrated ERP to Cloud with establishment of a Hybrid Cloud project with Azure;• Continuously negotiated contracts with suppliers/partners such as Telefônica, Embratel, TOTVS, and Black-Box, ensuring approved budget;• Managed IT Department Budget Planning;• Implemented a Ticketing and IT Support System with SLA monitoring, along with the support team;• Successfully executed TOTVS Protheus version upgrades to versions 10, 11, and 12.

• Demonstrated technical skills in Telecom Technologies, Database Management, Information Security, Unix Environment, and Server Virtualization, applying this knowledge to projects and IT support.• Led the implementation of a production system for an industry, with an emphasis on Setup, MOM/MES (Manufacturing Execution System), and APS (Advanced Planning and Scheduling), resulting in a reduction in reactive time for downtime and optimization of production scheduling to increase productivity.• Restructured business and operational support areas such as Accounting, Costs, HR, and Procurement, improving process integration, automating activities, and optimizing resources.• Managed budgetary resources for IT operations.• Implemented Support and Service Desk operations, defining and monitoring KPIs (SLA | User/Customer Satisfaction), and improved the work environment, managing conflicts effectively.MES | Protheus | online | Logictron | PCP | Accounting | Financial | TOTVS | Microsiga | ADVPL | IT | Technology | Database | Management

BPMN | Flowchart | indicators | 5w1h | Ishikawa diagram | Sigma | Lean Manufacturing | MES | 5s | PPCP | SETUP

LDAP | TCP-IP LDAP | Operating System | Image | Zen | Works | WSUS | Management | Coordination | Symantec | sysadm | support | anti-virus | information security

As a IT professional, I've had the chance to lead and contribute to important projects in different areas. Among my main accomplishments, I highlight the planning and execution of a project for automatic server updates using NOVELL technology (Zen Works), resulting in greater operational efficiency and security.In addition, I structured an operation to monitor the datacenter environment 24/7, ensuring availability and stability of the IT environment. I also participated in studies to make encryption keys used in cards viable, ensuring transaction security and protection of customer data.Finally, I had the opportunity to participate in a project to authenticate customers on the website using ICHAIN technology, contributing to the prospecting of one million users and ensuring the security of customer data and the best user experience.Proxy | Reverse Proxy | Cryptography | Automatic update | Support

• Managed a team of Network Administrators responsible for administering a server farm consisting of 30 servers, 2000 workstations, and 11 sites.• Implemented NDS, Groupwise, and IBM Storage SHARK technologies to improve system functionality and efficiency.TCP / IP | DNS | DHCP | LAN | WAN | Storage | Windows Server | Zen Works | LDAP | Single Sign on | IBM | DELL | Desktop | Support | Call Center | Contact Us | Training