Jason-Michael Saint Laurent Email & Phone Number

Boston, Massachusetts, United States

• Acted as first line support, the single point of contact for the end-users in the Boston office as well as the rest of the United States
• Managed the support desk chat line as well as answered questions posted in the company IT slack channel
• On and off-boarded employees: created accounts, provided applications and rights to access, and revoked them when necessary
• Used my knowledge of Windows 10, Apple Devices and Mac OsX to assist users remotely and in person
• On-site… Show more
• On-site and remote desktop troubleshooting for various software and hardware issues

• Aided in the completion of the CAES IT Modern Desktop Project
• Worked with employees to capture and restore user profiles as part of the Windows 10 migration
• Trained other contractors in the Windows Migration process for the CAES IT modern desktop project
• Acted as the onsite technician for both the Hauppauge and Plainview sites
• Assisted in troubleshooting, hardware and software installations, network issues, and other technical issues on a day today basis

Assist journalism professors by making copies, sending emails and performing other office management tasksPerformed basic technological tasks, such as identifying and fixing issues with office printers, computers and televisionsGreeted incoming and prospective students, answered questions regarding the school and majors it offered, occasionally gave tours

Greater Boston Area

I was responsible for installing, testing and updated AIR's proprietary Touchstone softwareAssisted employees across multiple departments in identifying and resolving software issuesCreated virtual machine libraries with AIR software productsWas responsible for providing software support by email and/or phone

Greater Boston Area

Provided general administrative support to a thirteen person HR DepartmentSupported operations and administration with the HR DepartmentWorked closely with the talent acquisition team to coordinate recruitment efforts by screening resumes, reaching out to applicants, conducting phone screens, scheduling appointments and attending job fairsLearned the.

New York, United States

• An internship at a Freelance New York based consulting company where I worked part-time mostly during the summer and winter breaks
• Set up workstations for local offices
• Installed operating systems and set up other programs that the companies were licensed to use
• Preformed routine maintenance on computers and various other technical components
• Assisted business owners with technical issues over the phone and in person
• Made sure systems were… Show more