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John Michael Mina is listed as Virtual Assistant & Customer Service Professional | Streamlining Operations & Enhancing Client Satisfaction based in Legaspi, Bicol Region, Philippines. AeroLeads shows a matched LinkedIn profile for John Michael Mina.
John Michael Mina previously worked as General Virtual Assistant at Va House Ph and Office Administrator at Albay Computer Electronics Supplies & Repair. John Michael Mina holds Information Communication Management And Technology from Polytechnic University Of The Philippines.
As a versatile Virtual Assistant and Customer Service professional, I bring a blend of leadership, team management, and technical expertise to deliver results in fast-paced environments. I’ve thrived in both start-up and mature corporate settings, where my 'all for one, one for all' mindset has driven operational improvements and enhanced client satisfaction. I am highly skilled in streamlining workflows, utilizing CRM tools like Zendesk and Sales Hub, managing calendar systems, and supporting teams with data analysis and content management. With a passion for learning and growth, I’m committed to bringing efficient solutions and seamless support to every client and project I take on.
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Processed and organized customer leads for government-aided device purchases, ensuring compliance with program eligibility.Conducted eligibility checks, reducing errors and ensuring compliance.Maintained lead data in Excel, improving team efficiency and processing speed.
Legaspi, Bicol Region, Philippines
Managed employee records (physical and digital), ensuring accuracy and easy access.Implemented Google Sheets for inventory tracking, enhancing organization and efficiency.Introduced Discord for real-time communication, reducing delays and streamlining processes.Created SOPs to support policy updates and improve operational consistency.Conducted interviews with job candidates.
Provided live chat and email support to clients, resolving inquiries and issues efficiently.Assisted in webpage funnels, landing pages, and website creation, improving user experience and client satisfaction.Resolved customer website issues and disputes, ensuring timely solutions and maintaining positive relationships.Utilized tools such as Zendesk, Cloudflare, and MailChimp Webhooks to streamline support processes.
Makati, National Capital Region, Philippines
Provided email support for Bird users, resolving inquiries and enhancing satisfaction.Assisted Dispatchers and Chargers with ride payments, refunds, and scooter maintenance.Coordinated vehicle locations for timely charging, maintenance, and repairs, reducing delays.
Taguig, National Capital Region, Philippines
Audited CSR emails/tickets, ensuring adherence to workflows and processes for consistent quality.Provided feedback and coaching to agents, boosting performance and maintaining high standards.Acted as the primary point of contact in the team lead's absence, ensuring seamless operations and conducting interviews with prospective candidates.Processed tickets to manage workload and ensure timely resolution.Sent reports to clients, maintaining transparency and meeting deadlines.
Taguig, National Capital Region, Philippines
Handled customer inquiries via Zendesk, providing timely resolutions and improving satisfaction.Troubleshot technical issues with gaming PCs, laptops, and mobile devices, enhancing user experience.Assisted with refunds and chargebacks through PayPal, credit cards, and gift cards, ensuring smooth transactions.Investigated policy violations and took appropriate action, maintaining a safe and compliant environment.
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John Michael Mina is listed as Virtual Assistant & Customer Service Professional | Streamlining Operations & Enhancing Client Satisfaction.
John Michael Mina is based in Legaspi, Bicol Region, Philippines.
John Michael Mina has worked for Va House Ph, Albay Computer Electronics Supplies & Repair, Kajabi, Bird, and Wargaming Mobile.
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John Michael Mina holds Information Communication Management And Technology from Polytechnic University Of The Philippines.
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