Juan Manuel Sotelo Email & Phone Number

Guadalajara, Jal., MX

Coaching enfocado a ejecutivos y profesionales en empresas de alto crecimiento a quienes llamo Startup Operators.Coaching focused on executives and professionals in high-growth companies whom I call Startup Operators.Boy Friday provides support to startup operators with a focus in both "being" and "doing" in the coaching relationship Boy Friday ofrece.

Guadalajara, Jalisco, MX

Acting as a strategic leader who collaborates with Kueski´s business leaders to customize talent objectives and goals that align with company and business unit strategies. Reporting to the Chief People Officer, this role operates as a consultant to business leaders with talent insights, recommendations, and the delivery of tailored people programs that.

Guadalajara, Jalisco, MX

Reported to the Head of People Success and handling a team of 20+ Talent Acquisition professionals.Built and managed the recruiting team and helped to create a word class organization by attracting the best talent.Identified the talented candidates and monitored the recruitment efforts of Kueski from sourcing of candidates to their hiring and.

Guadalajara, Jalisco, MX

Reported to the CEO. Built, managed, and developed a team of 30+ HR professionals.Managed to scale the organization from 120+ to a 500+ people organization.I worked with our leadership team as well as the organization at large, to collaboratively build upon and execute on the long-term vision for all People & Culture functions a consistently improving our.

Guadalajara, Jalisco, MX

At this role, I managed the Operations and Customer Success teams of 120+ professionals:- Ensuring Operational Excellence through the implementation of processes, service level agreements using a continuous improvement framework.- Driving team growth along with business needs.- Ensuring the day to day operations on fraud prevention, revenue maximization.

Guadalajara, Jalisco, MX

As Product Manager for lending products, I was able to:- Design and launch the first version of a new lending product.

Guadalajara, Jalisco, MX

As Head of Product, I was in charge of the following areas/activities:1. Execute founders vision of Kueski within the product and customer experience.2. Manage Product Strategy by following the next mantra:"Kueski Product strategy always pursuits to create products and services that are simple, useful, convenient, usable and desirable for our customers.

Guadalajara, Jalisco, MX

Main responsibilities:- Enforce the values and principles of the Agile workflow and the team- Be the shield, the bulldozer and the sheepdog of the engineering team.- Act as a change agent for the organization.- Improve productivity in any way possible.- Facilitate the delivery of new features and system enhancements.

Qualifinds is the Leading Talent Platform in LATAM that connects underutilized professionals (jewelers and SMEs) with companies that need to hire valuable talent with quality and efficiency.Overseeing the strategic direction, growth, and operational efficiency of the company.Key Responsibilities:- Capital Raising- Market Expansion and User Growth

Credit in LATAM is hard! For both Lenders and Consumers. For Consumers in LATAM is not easy to know and compare the information of credit products and services without the feeling that banks will chase you once they got your information. Lenders (financial institutions) need to get prospect clients (leads) effectively without spending a lot on promoting.

London, England, GB

- Allocate developer resources effectively and efficiently by working closely with Solution Architects, Technical Project Managers, Dev Managers and the VP of PSG- Make resource assignment decisions based on capacity and current commitments- Attend key meetings with PSG project stakeholders (may include daily standups, sprint planning, sprint.

London, England, GB

• As a Technical Project Manager, I have been able to:
• Orchestrate and deploy medium- and large-scale professional services projects.
• Collaborate with partners and Ooyala's professional services engineering team to improve their proposed projects and video workflows.
• Be the communications link between Ooyala partners and internal Ooyala teams.
• Deliver on multiple projects at once, and manage resources accordingly.
• Manage successful deployments in (very) high-stress situations.

London, England, GB

• As Team Lead at Ooyala, I have been able to:
• Help customers to deploy Ooyala's video solutions successfully.
• Handle day to day escalations from internal and external customers and effectively prioritize them with the product and engineering teams.
• Analyze support cases to detect trends, on-going issues and track improvements.
• Identify and manage internal projects to enhance productivity and customer success.
• Work cross-functionally with product, account management, sales and engineering teams to provide solutions to all Ooyala customers.

London, England, GB

• Part of the original team that started the support efforts in Ooyala's first Mexico office.
• My main goal was to Identify, respond, and resolve platform-related technical problems raised by Ooyala’s customers in full compliance within existing Service Level Agreements.
• First-line Technical Support for Ooyala's Backlot app and API's.
• Evaluate the criticality of a given problem; isolate and escalate problem within Ooyala.
• Work closely and conduct root-cause analysis with engineering teams to resolve issues.
• Work effectively with Sales and Customer Success teams to manage and maintain a high level of customer satisfaction.

Bien.io is "Google Now" for Health and Fitness.We built a recommendations engine focus in health and fitness habits. Our goal is to provide users a whole new context of their data and generate self-knowledge in each user to reach wellness.We leveraged the power of big data and machine learning technologies into fitness and health habits. The service.

Austin, Texas, US

• Staff management for global teams in near shore and off shore locations.
• Work with Support service manager to deliver solutions and enhancements for daily support task.
• Generate and apply service level agreements and Operative level agreements for internal and external users.
• Interaction with IT Global corporate teams to solve issues related to business process.
• Provide training and ensure that all Support analysts have the technical and functional skills to handle every day issues related to B2B and A2A process for Flextronics.
• Provide support to customers and internal users.

Austin, Texas, US

• I was responsible of the global "Supplier on Boarding" program for EDI Invoicing. Primary activities: Test and Implement EDI transactions between suppliers and Flextronics.
• I generated documentation for support processes and provide training to all team members on functional and technical issues.
• I gained experience abroad by training off shore teams in Asia and Europe in different B2B support processes.
• I designed Service level agreements / Operative level agreements and propose enhancements in customer processes.

Austin, Texas, US

• My first job for the enterprise world.
• First level Support for multiple ERP modules running in BAAN 4.0 and BAAN 5.0 and for the Procurement Automation system “Flexpass” (Supply Chain Management).
• Responsible of Technical On boarding with vendors through Procurement and Vendor Management Inventory programs. Test EDI transactions between the vendors and the company.
• Customer Projects Implementation. I worked with Project Leaders and Program Managers in the implementations of customer projects related to sales orders, order entry and shipments.

• I started this company while I was studying my bachelor degree.
• Built web sites and applications.
• Delivered applications for small business.
• Main added value was service and technical support for Information Systems Apps and Computer Equipment.

Bachelor In Science, Computer Engineering

Diploma, Finance

Master, Software Engineering