Jack Casey Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

▪ Lead developer of a self-service automated customer portal, including process flow design, UI/UX designs and PowerShell scripting, to enhance customer experience and reduce IT workload.▪ Managed a team of 7 in the customer portal project, providing technical guidance, ensuring quality standards for the development of the project.▪ Resolve 100+ weekly tickets covering diverse IT support areas, including user management, network management, Microsoft Exchange administration, and custom automation tools.▪ Utilise PowerBI to generate dashboards that visualise critical service metrics (ticket volume, resolution time, etc.), facilitating data-driven insights for IT process improvement and optimising decision-making.▪ Collaborate with a spectrum of IT teams to understand their needs to develop and implement automation solutions.

Brisbane City, Queensland, Australia

▪ Engaged in a dynamic legal environment, gaining a deep understanding of the integration of technologyin legal services.▪ Specialized in developing multiple PowerBI Dashboards, effectively retrieving and visualizing criticaldata from Cherwell and TouchPoint APIs▪ Streamlined data analysis processes, enabling more efficient tracking of IT team metrics and individualcontributions

Brisbane, Queensland, Australia

Worked and trained in all departments as a supervisor, able to lead all with a confident mindset.▪ As a supervisor of multiple departments, I oversee employee productivity, floor operations and departmentmanagement▪ Managed a team of 10+ employees and trained 4 new team members.▪ Optimized stock control procedures to reduce time wastage and maximize employee efforts.▪ Proficient in all department-required skills and developed time-management, project-management andorganizational skills through experience

Brisbane, Queensland, Australia

▪ Gained comprehensive insight into the structural framework of IT teams within a banking environment.▪ Collaborated with the IT Digital team in augmenting a system monitoring interface using advanced Vue.JSand CSS3 technologies.▪ Acquired exposure to and knowledge of the ITIL framework, implementing its principles in daily tasks.▪ Initiated and successfully established a landing confluence page designed for Service Management Plans(SMPs), enhancing operational efficiency.▪ Developed and implemented Service Management Plans for key business sectors, namely Legal, Treasury, andPayroll, ensuring streamlined business processes.