Jm Terencio Email & Phone Number

Edmonton, Ab, Ca

Canada

West Edmonton Mall

Supervise Staff: Supervising and managing store employees. This includes hiring, training, scheduling, and evaluating staff performance. Also handles employee issues and conflicts as they arise.* Customer Service: Ensuring excellent customer service. Lead by example and help ensure that customers have a positive shopping experience. Handles customer complaints or issues that cannot be resolved by front-line staff.* Inventory Management: Overseeing inventory levels, including ordering and restocking merchandise, ensures that the store maintains appropriate stock levels and that inventory is managed efficiently.* Visual Merchandising: Responsible for maintaining the store's visual appearance, including arranging displays, signage, and ensuring that products are well-presented.* Sales and Revenue: Plays a role in driving sales and revenue growth. This can involve setting and monitoring sales targets, implementing promotional strategies, and analyzing sales data to identify opportunities for improvement.* Operational Tasks: Responsible for various operational tasks, such as opening and closing the store, managing cash registers and cash handling procedures, and ensuring that all store policies and procedures are followed.* Reporting: Providing regular reports and updates to the General Manager or upper management on key performance metrics, such as sales, inventory levels, and employee performance.* Training and Development: Helping to train and develop staff members. This includes providing ongoing coaching and feedback to help employees improve their skills and performance.* Delegation: Delegating tasks effectively to ensure that daily store operations run smoothly and efficiently.* Problem-Solving: Being prepared to handle unexpected issues or challenges that may arise during the course of the day-to-day store operations.* Customer Feedback: Gathering and acting on customer feedback to improve the store's operations and customer service.

West Edmonton Mall

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Retail salesOffering best-in-class customer service for all retail customersResponsible for assisting with customer inquiries regarding wine cellar management and salesDelivering a high level of service and customer experienceMaintaining pace on new products, and industry trendsMerchandising, ensuring the store is stocked and procedures and policies are followed

Canada

- Photographing families, children and potentially different events - Marketing including, social media, contacting clients via phone/text and speaking to clients in our host store about products

Ncr - National Capital Region, Philippines

Ncr - National Capital Region, Philippines

Owned and managed my own small business that specializes in customizing shirts and printing it digitally. I was able to explore new skills like photoshop and illustrator during this experience.

Ncr - National Capital Region, Philippines

Online chat support for a foreign online poker casino site. Mostly handling game support and convincing new players to deposit for the first time while hitting daily quota for a successful deposit during the chat session.

Ncr - National Capital Region, Philippines

Customer Service Representative: (July 2008 – November 2010) Taking inbound calls for an Australian Telco account. Assisting Pre-paid customers with mobile activations, mobile recharging and basic troubleshooting for further mobile technical issues.Promoted to Subject Matter Expert/Level 2 Associate: (November 2010 – January 2012) Trained to do floor support, Supervisor calls/ callback and escalations for customer satisfaction. Sending reports for daily extraction of activation errors and daily attendance. Tool resets and System compliance. Attend Leadership meetings once in a while. Also plays the role of a Team Leader if necessary.

Graphic Design Technology

Bachelor Of Business Administration - Bba, Marketing

Computer Science