Jessica Tolbert Email & Phone Number

Birmingham, Alabama, United States

*Facilitating, overseeing, and evolving high priority projects within the IS department*Serving as a technological ambassador to ensure IS alignment with organization goals*Collaborating cross departmentally with users and Subject Matter Experts as a liaison between departments to accomplish organizational change of current and future business platforms*Maintaining project timeframes, budgeting estimates and status reports, while managing resources for projects*Providing high level risk assessments for projects and deadlines*Facilitating defining business requirements, scope, and necessary resources and time required to complete projects*Implementing and ensuring the success of high priority projects across the organization*Promoting and maintain Enterprise Operating Excellence and is an advocate for standardized processes and project management tools*Ensuring the SDLC process is followed and well documented*Remaining current with technological advances in development, design, architecture of complex system, and techniques to leverage business solutions*Investing in and be an example of Milo's Responsibility commitment which includes environmental, social, and corporate governance components

Memphis, Tennessee, United States

Served as a liaison to the North American Container business, Technical Services, Applications Services, and other IT groups to support information technology solutions utilized by the business.Worked with team members to deliver and sustain the project portfolio for NAC business related to the BIM Core Box team.Supported the roll-out of projects and enhancements utilizing the Project Delivery Process, PPM, Functional Specifications, and Project Management methodologies.Upgraded, tested, and supported the Witron order fulfillment applicationCo-Lead the Witron Operational Reports Replacement (PackInfo) project for a reliable, concise, fully operating report center with up-to date security standards, sustainable longevity, and improved self-service capability.Worked with the business to establish an understanding of the processes and data requirements necessary to implement and sustain new initiativesDeveloped and maintained the process and system documentation related to Core Box Team information, SharePoint sites, Witron, AskIT Knowledge Articles, and PackInfoLead overall process improvements for the SharePoint Central Knowledge Repository Effort to establish more effective cross training, better onboarding process for new hires, and faster delivery of projects and enhancements

Greater Memphis Area

Managing, reviewing, and providing feedback on IT communications as well as consulting / building communication plans, maintaining a holistic calendar view to mitigate business impact, and keeping all parties informed of upcoming communicationsCollaborating among Technical Service and Application Services teams for improved alignment and increased awareness (B/PIMs, ITSD, etc.) to ensure OneIT / consistent image to provide business valueCreating and championing communication best practices while refining and growing the Communication Community to help reach our visionUpdating and maintaining metrics and reporting for Technical Services Service Review monthly meetingsMaintaining the IT TIPS series globally by analyzing data and identifying opportunities, partnering with service providers and developing content, and publishing the tips.

Memphis, Tennessee

Collaborating with team members and managers to improve business processes by developing functional specifications and implementing test scripts in Solution Manager and Application Lifecycle ManagerProviding proactive and reactive analysis and resolution of incidents and requests for problem management using Bi4 Reports and Power BI dashboardsBuilding, organizing, and maintaining the CRM and eCommerce SharePoint Site in collaboration with other team members using backend SharePoint functionality to create lists, libraries, workflows, and configure securityServing as Solution Design Manager for the CRM enterprise search project by managing timeline, resources, and required work in Microsoft Project and Project Web Access while serving as a point of contact for updates and action itemsManaging enhancement work and development resource time in Microsoft Project for the North American Papers, American Recycling, and North American Containerboard businessesConfigured the project repository in BitBucket to provide versioning functionality and C# code management Provided reminder notifications integrated with the existing company email system to assist in project deliverable tracking

-Fulfilling administrative tasks related to the health and safety of on campus residents-Creating developmental programs correlating with the residential curriculum-Collaborating with team members to create marketing tools to improve resident’s on campus living experience

Tuscaloosa, Alabama Area

-Advising freshmen and upperclassmen concerning numerous social and life challenges-Collaborating with other advisors to create developmental programs correlating with the residential curriculum-Delegating tasks appropriately throughout the team based on member strengths-Creating marketing tools to improve resident’s on campus living experience

Memphis, Tennessee

Process Information Business Intern working with Legal, Global Citizenship, and IP Foundation.

Tuscaloosa, Alabama Area

-Marketed and sold meal plans to University of Alabama students.-Exponentially increased the number of meal plans sold daily -Informed students of new meal plan options-Collaborated with a team to sell multiple meal plans

Birmingham, Alabama Area

-Accounting services with quickbooks specialization-Management and organization of resources-Departmental services routing

Birmingham, Alabama Area

-Citizen dispute resolution-Management and organization of resources-Customer service liaison

Master'S Degree, Management Information Systems, It Management, 4.0

Bachelor Of Science (B.S.), Management Information Systems, General, 4.0

Activities and Societies: -Toastmasters International, Vice President of Public Relations -International Relations Club -Phi Eta Sigma.

University Honors, Honors College

Certificate, International/Global Studies

Bachelor'S Degree, Management Information Systems, General