Joy Mukherjee Email & Phone Number

Gurgaon

Gurgaon, India

Gurgaon, India

Providing:o Support to Test Centres through the OSM Testing Cycle, from test preparation, scanning, marking and data entryo Support to Test Centres in managing scanning issues & test paper reconciliation• Leading and Assisting team members•. Play role of acting team lead whenever situation required•. Learning and developingo Support to Test Centres in the execution of OSM operational processes Assisting with data analysis for troubleshooting and monitoring system & business performance as requested by the management Contributing in operational business process improvements, optimisation and change, managing with business owner when requested by management Supporting the training of Test Centre Staff in business operational processes and systems use Ensuring support in basic OSM process training for Test Centres launching in new locations Felicitating OSM Launch Day Support for Test Centres in region/zone (if required) & other Test Centre preparation tasks as requiredHandling a Migration projectGathering prerequisitesProofreading project documentsMigrating India IELTS Ops to OSM platformPeople ManagementMonitoring

Noida Sector 82, Nsez

Managed the finalization of team structure to selection of team members, established the call center and back-office operations along with design guidelines and internal processes Benchmarked best practices & reviewed matrices to ensure consistency in quality of interaction with clients and fostered continuous improvements in service levels

Salt Lake City Sector- 5, Kolkata

Creating Reports with Graphs, Creating BI reports,BI reporting Tool, Webfocus Business Analyst, Data Analyst, SQL Server 2008 R2,

Chandigarh

Master Of Business Administration - Mba, Media & Advertising, 5.8

Bachelor Of Science (B.Sc.), Information Technology, Second

High School, Science, Maths, Chemistry, 54.6