Serves as the face of the Company with candidates. Supports the candidate selection and pre-hire onboarding process by managing background checks, drug screen results, and the monitoring of new hire paperwork completion. This position also provides information and answers questions from candidates, clerical and management to facilitate the selection and pre-hire onboarding processes.• Manages selection and pre-hire onboarding processes to include background checks, drug screens, and form completion. Answers questions from Management and Clerical regarding candidate status and utilization of the Applicant Tracking System. Responds to candidate questions regarding the various steps of the selection process (i.e., assessment, background check, drug screen, eforms completion, license submission, etc.).• Identifies potential selection and/or onboarding issues or concerns; researches, provides clarification and facilitates problem resolution.• Notifies recruitment team and/or hiring managers regarding selection and/or onboarding process issues; collaborates and advises as appropriate to limit risk, and escalates non-compliance issues and concerns.• Identifies trends and issues with the selection process flow; makes improvement recommendations to management. Recommends process improvements to increase the level of customer service and efficiency by streamlining necessary processes and eliminating non-value-added work.• Serves as liaison between the company and third-party vendors regarding background check processes and drug testing; coordinates requests, answers questions, monitors and receives results.• Develops and maintains reports generated from the applicant tracking system.• Participates in project work as needed by department.

Oversees and ensures operational compliance with policies and procedures and maintains day-to-day supervision of field support personnel. Customer support supervisors serve as the primary point of contact for field-escalated issues involving internal and external customers and ensure ongoing service quality and consistency.• Recruit, interview, hire, counsel and terminate field support personnel• Welcome, administer and process internal new hire orientation• Oversight of entire life cycle of consultant on boarding and off boarding, including orientation, payroll, client compliance and all off boarding activities• Provide guidance and direction (in partnership with Corporate Human Resources) to branch level employees in the interpretation and administration of personnel policies and procedures, assuring consistency and fairness in all employee relations issues• Achieve excellence in operations through auditing the collection of business critical information and data integrity• Ability to exercise judgment within generally defined Company policies and practices selecting methods and techniques for obtaining solutions• Oversee office spending/delivery cost, unemployment and worker s compensation and assure employee awareness at branch level regarding the administration and interpretation of policies and procedures surrounding each area• Monitor office equipment and usage, and manage facility to ensure your office space is in alignment with building policies• Manage office filing systems to make certain proper retention and compliance to State and Federal guidelines/ regulations• Responsible for continued education and development of field office support personnel, to include regular performance assessment and goal setting (Performance Learning Management System and SkillSoft).• Able to hold team members accountable for job function through assessing areas of strength and improvement

• Analyze and communicate product performance observations and use data to determine effective strategies for maximizing sales• Ensure weekly objectives are successfully executed and meet all deadlines• Lead interviews, orientations, and training• Build genuine relationships with customers to encourage and finalize sales

Fall Opera Season (Seasonal)• Performed in all main stage productions and numerous outreach events• Acted as an ambassador of Sarasota Opera at donor and outreach events; used knowledge of and enthusiasm for the art form to develop deeper connections with current and potential donors

• Performed in main stage productions• Cultivated deeper relationships with donors and patrons at events• An active AGMA, American Guild of Musical Artists, member

Winter Opera Season (Seasonal)

• Performed various duties in connection with the vocal, choral, and opera programs• Utilized Microsoft Office to accomplish tasks and record information• Made copies and bound music scores in preparation for rehearsal and pre-production of shows