Lead Barista / Certified Pic (Person In Charge)
Current• Primary Key Holder• Performs Safe Count, Inventory Count and Sales Report• Trains all newly hired employees through barista basic process• Leading, Mentoring & Coaching• Provides premium quality products• Ensures daily time, temperature and transfer are followed• Provides above and beyond costumer service• Prepare and serve coffee and tea drinks that meet quality standards• Properly handle and maintain all equipment• Respond to orders, questions, concerns, and complaints in a polite and efficient manner• Accurately handle cash and credit card payments, following appropriate cash-handling procedures• Serve customers quickly and efficiently• Demonstrate a thorough understanding of all the menu offerings• Observe relevant health and safety standards
