As project manager for the Corporate Consulting Division, I remotely managed and supported an international virtual team of copywriters, editors, and translators for a major after-market insurance platform. Ensured timely task completion, effective resolution of issues, and team collaboration. Provided technical support for users in Microsoft 365, Zoom, Wrike, and Google Workspace.

Co-founded this career management and customized corporate training professional services firm with a freelance staffing model. Managed and supported remote staff via Microsoft 365 infrastructure. + Authored and published the book Find Work Worth Doing: A Career Management Handbook and launched the Reinvent Relevance podcast to increase company brand awareness. + Created online classes through Teachable platform and developed a career management online workshop series with extensive one-on-one coaching to ensure optimal learner engagement.+ Drove a 50% revenue increase through social media engagement and content strategies. Implemented client service models to drive referrals and repeat business through a customer-centric flywheel sales and service delivery model focused on creating brand advocates to increase organic referrals.

Served as senior LMS technologist, working closely with the distance education and instructional design departments, providing coaching, support, and training to faculty and staff. Responsible for administering the Blackboard Learn LMS and maintaining 99.999% uptime SLA. + Directly managed the evolution of Indiana Tech’s distance learning infrastructure from a simple self-hosted LMS into a mission-critical learning environment. Collaborated closely across departments to implement improvements and successfully adopt on-campus hybrid instruction.+ Appointed to Indiana Tech’s Strategic Planning Taskforce, helping guide future growth of eLearning. Taskforce members were recognized collectively with the Employee of the Year award.+ Appointed to Marketing Website working group and VPAAs eLearning Task Force. Collaborated as a key member of department teams documenting and crafting policy for cybersecurity and operations.+ Managed product development, testing, and rollout of Anywhere.IndianaTech application portal and LetMeIn.IndianaTech SSO platform to introduce remote work tools for improved productivity.+ Successfully lobbied to implement Blackboard’s Ally accessibility tools and Collaborate video conferencing platform to improve online learning outcomes. Piloted Panopto video content management solution. + Led the Business Continuity and Disaster Recovery (BC/DR) team during significant service disruptions, including the full restoration of the campus Student Information System to working order in under 30 hours. + Coached and mentored enrolled students in professionalism, user support, and systems administration. + Administered the virtual, SaaS, and physical server infrastructure encompassing Active Directory, MS Exchange, BC/DR, Jenzabar ERP/CRM, Microsoft Hyper-V, SharePoint, Teams, and Office 365 including documentation, budgets, capacity planning, and direct partner oversight.

Coordinated management, maintenance, development, and implementation of educational technology resources using ITIL service models. Assisted the Academic Technology department with the adoption of Moodle LMS.+ Managed campus migration to hosted email services leveraging cloud and server virtualization technologies.+ Designed migration and refresh of digital printing infrastructure resulting in $80K+ annual savings.+ Oversaw installation of comprehensive campus server and network upgrade including NAC, SAN, VMWare, HP switches, and AD redesign in cooperation with outside vendors and internal stakeholders.

Coordinated installation and end-user training for Cisco voice and data networks for school districts throughout Ohio. Directly managed IT infrastructure for city-wide fiber data network.+ Facilitated technology training classes for Cisco VoIP and LAN management best practices for K-12 public school staff. Mentored junior employees who were working to earn their CCNA Certification.