Please complete the CAPTCHA to continue
@sectra.com
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
John M Velleca Iv, Pmp® is listed as Healthcare Informatics Professional Services Leader at Sectra, a company with 501 employees, based in Milford, Connecticut, United States. AeroLeads shows a work email signal at sectra.com and a matched LinkedIn profile for John M Velleca Iv, Pmp®.
John M Velleca Iv, Pmp® previously worked as Head of Deployment, Customer Operations at Sectra and Director, Project Management Office at Infinitt North America. John M Velleca Iv, Pmp® holds Asee, Electronics from Ct School Of Electronics.
This section adds company-level context without repeating John M Velleca Iv, Pmp®'s masked contact details.
AeroLeads found 1 current-domain work email signal for John M Velleca Iv, Pmp®. Compare company email patterns before reaching out.
Over 30 years of Client Services experience, holding such roles as Vice President, Director, Manager, & Individual contributor for multiple companies, with a proven track record of success. Responsible for the day to day operations & leadership of teams up to 80 people in size and the P&L of such teams. Responsible for NPS & customer survey results. Develop & maintain relationships with key customers. Served as an escalation point of contact to customers & internal teams for execution management and issue resolution. Created & enforced compliance of Support & Project methodologies, based on PMI & ITIL standards and created Key Performance Indicators (KPIs) to measure success. Experience:- Managed teams consisting of Directors, Managers, and individual contributors.- Tracking & Ensuring revenue forecasting and go-live dates occurred on time.- Created and implemented profitable new services offerings.- Develop standards, methodologies, and best practices for delivery.- Ensured all SLAs were met or exceeded as outlined in the Service Agreements with clients.- Ensured Services contracts were profitable and that contracts were renewed in a timely manner.- Monitor Call and Ticket statistics ensuring the highest level of service.- Datacenter, Cloud support (MSP, SaaS, IaaS)- Scheduling, conducting and facilitating customer quarterly business review meetings.Strengths: PMP Certified, Leadership, Problem solving, Conflict Management, Interpersonal & Communication skill, Decision Making, Project, Implementation & Service Delivery Management, Operational workflow & process creation.Tools & Technologies: ITIL CRM/Phone systems: SalesForce.com, PSA, OPAS, Remedyforce, Lotus Notes, SugarCRM, ShoreTel, Corvisa, MS Office, DICOM, HL7, PACS, RIS, ASC Information systems
Listed skills include Manufacturing, Cross Functional Team Leadership, Strategic Planning, Product Marketing, and 46 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Linköping, SE
As Head of Deployment, Customer Operations I am responsible for managing the entire deployment organization consisting of; Project Management, Software & Infrastructure, Integrations, and Clinical Applications, via their direct managers. Meeting revenue targets/forecasts and effective utilization of the team members. Ensuring a common approach methodology.
Phillipsburg, NJ, US
Responsible for the overall management of the Project Management Office (PMO) and the Project Managers to ensure a formal methodology, based on PMI, is created, documented, followed & is adhered to. Provide coaching, mentoring & guidance to the PMO team to improve capabilities, reduce project cycle time and increase customer satisfaction. Measuring success.
Amsterdam, Noord-Holland, NL
Birmingham, AL, US
Responsible and accountable for overall management of three organization units, Customer Support, Implementation and Clinical Training, consisting of up to 80 people. Process Improvement and Customer Satisfaction/Retention are two key tactical goals while working strategically with the Executive Leadership Team to drive new business and grow revenues..
Round Rock, Texas, US
Responsible for the day to day operations of the Dell HCLS Cloud Support team, with primary focus on the following items:1) Integration of (3) support teams within the HCLS Cloud group into one World Class Support Team2) Increasing Customer Satisfaction & retention by improving; customer communications, overall customer support process, mean time between.
Round Rock, Texas, US
Responsible for the day to day operations of the Dell Cloud Clinical Archive (DCCA) as it pertains to Partners/Resellers and Direct customers. - Processes are created and followed to ensure (a) New orders are easily place and processed. (b) Implementation services are outlined, followed and executed so that each project results in the highest initial.
Linköping, SE
Responsible and accountable for overall management of customer support, focusing on customer satisfaction, retention & growth. Ensuring SLAs are meet or exceeded, Service contracts were renewed and was an executive management point of contact for issue resolution. In addition I also maintain the responsibility for Business Excellence and Security Officer.
Linköping, SE
Responsible for operational workflow creation within each business group to help improve process, creation of Key Performance Indicators, and manage any issues with the product lines that might negatively impact either patient care or HIPAA
Linköping, SE
Oversee the management of the Customer Support team throughout North America Responsible overall management of customer support, focusing on customer satisfaction.
Linköping, SE
Oversee the day-to-day operations of the Customer Support and Professional Services teams. Development of Professional Services Methodology, process and documentation, following PMI standards.
Amsterdam, Noord-Holland, NL
Management of highly trained & experienced Project and Technical consultants, located throughout the United States and North America. Development of PS Methodology following PMI standards.
Amsterdam, Noord-Holland, NL
Manage PACS projects to ensure they are completed on time, within budget and with the highest level of customer satisfaction
Amsterdam, Noord-Holland, NL
Manage complete line of Radiography and Radiology-PACS products including, "upstream" marketing activities, control of the price-book, catalog, market analysis, configuration control, and lead contact with the manufacturing groups. Lead cross functional teams (Marketing/Sales/Support/Training) in the New Product Introduction process.
Amsterdam, Noord-Holland, NL
Leader of a cross-functional service team (Support, Documentation, Training, and Spare Parts) which ensures: all materials, documentation, special tools & test equipment, spare parts and training are in alignment for new product introductions. Post introduction activities include, measuring the profitability of the product, tracking product problems and.
Amsterdam, Noord-Holland, NL
Train the field engineers on installation, maintenance, and problem resolution. To maintain curriculum and develop course materials for new products
Instructor (8/83-1/92): Train students with little or no electronics background and provide them an in-depth understanding of electronics, involving a classroom and laboratory curriculum. Night Supervisor (9/89-1/92): Supervision of evening instructors, and interviewing prospective new students.
Other employees you can reach at sectra.com. View company contacts for 501 employees →
Oliver Kew
Colleague at Sectra
Odense, Region Of Southern Denmark, Denmark, Denmark
View →
AW
André Wæver
Colleague at Sectra
Nyborg, Region Of Southern Denmark, Denmark, Denmark
View →
AW
Adam Whitehurst
Colleague at Sectra
Stoke-On-Trent, England, United Kingdom, United Kingdom
View →
DT
Dennis Toepoel
Colleague at Sectra
Goirle, North Brabant, Netherlands, Netherlands
View →
BQ
Brandon Qiao
Colleague at Sectra
Sandy Hook, Connecticut, United States, United States
View →
FW
Fredrik Waern
Colleague at Sectra
Linköping, Östergötland County, Sweden, Sweden
View →
TC
Tkcarun Chellam
Colleague at Sectra
Chennai, Tamil Nadu, India, India
View →
AN
Amber Novack
Colleague at Sectra
Wilmington, North Carolina, United States, United States
View →
DM
Daniel Mascaro
Colleague at Sectra
Ridgefield, Connecticut, United States, United States
View →
EK
Erwin Krikken
Colleague at Sectra
Leusden, Utrecht, Netherlands, Netherlands
View →
Quick answers generated from the profile data available on this page.
John M Velleca Iv, Pmp® works for Sectra.
John M Velleca Iv, Pmp® is listed as Healthcare Informatics Professional Services Leader at Sectra.
AeroLeads has found 1 work email signal at @sectra.com for John M Velleca Iv, Pmp® at Sectra.
John M Velleca Iv, Pmp® is based in Milford, Connecticut, United States while working with Sectra.
John M Velleca Iv, Pmp® has worked for Sectra, Infinitt North America, Philips, Sourcemed, and Dell.
John M Velleca Iv, Pmp®'s colleagues at Sectra include Oliver Kew, André Wæver, Adam Whitehurst, Dennis Toepoel, and Brandon Qiao.
You can use AeroLeads to view verified contact signals for John M Velleca Iv, Pmp® at Sectra, including work email, phone, and LinkedIn data when available.
John M Velleca Iv, Pmp® holds Asee, Electronics from Ct School Of Electronics.
John M Velleca Iv, Pmp® is listed with skills including Manufacturing, Cross Functional Team Leadership, Strategic Planning, Product Marketing, Healthcare Information Technology, Radiology, Cloud Computing, and Training.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts