Jillian Van Kampen Email & Phone Number

San Francisco, California, United States

•Led demand planning to achieve veterinarian availability of 80-95% across 30+ states to meet appointment needs•Managed performance and support of a 130+ roster of veterinarians•Owned veterinarian payouts, including pay structure revisions and monthly cost analyses. Decreased overall vet payout costs by 57%•Spearheaded the development of onboarding and training for a 300% growth in veterinarian roster, significantly enhancing service capacity•Performed data analyses on service… Show more •Led demand planning to achieve veterinarian availability of 80-95% across 30+ states to meet appointment needs•Managed performance and support of a 130+ roster of veterinarians•Owned veterinarian payouts, including pay structure revisions and monthly cost analyses. Decreased overall vet payout costs by 57%•Spearheaded the development of onboarding and training for a 300% growth in veterinarian roster, significantly enhancing service capacity•Performed data analyses on service metrics, such as, refill requests, booking success rates, & vet performance, translating data insights into actionable strategies to reach business KPIs Show less

•Recruited candidates through HRIS Workday and conduct interviews over the phone, in-person and/or Zoom•Managed a team of 8+ veterinary staff members at the ASPCA Animal Poison Control Center•Navigated Workday to oversee employee time, compensation, goals and employment status•Reviewed performance data including activity reports, call recordings and metrics to monitor direct reports’ productivity, goal achievement and overall effectiveness •Facilitated new hire training sessions… Show more •Recruited candidates through HRIS Workday and conduct interviews over the phone, in-person and/or Zoom•Managed a team of 8+ veterinary staff members at the ASPCA Animal Poison Control Center•Navigated Workday to oversee employee time, compensation, goals and employment status•Reviewed performance data including activity reports, call recordings and metrics to monitor direct reports’ productivity, goal achievement and overall effectiveness •Facilitated new hire training sessions and refresher trainings throughout first year of employment•Suggested implemented changes for data entry in a proprietary toxicology data collection and retrieval system•Analyzed the Center’s day-to-day processes through Business Management Optimizer software Show less

Urbana, Illinois, United States

•Conducted over the phone consultations as a liaison between pet owners, veterinary clinics and ASPCA veterinarians in a professional and approachable manner•Managed veterinary toxicology cases by providing treatment recommendations•Facilitated medical reimbursement cases and provided technical support for the microchip company, HomeAgain•Created and updated resource pages on a database available to the entirety of the Poison Control Center’s staff•Wrote informative blog and… Show more •Conducted over the phone consultations as a liaison between pet owners, veterinary clinics and ASPCA veterinarians in a professional and approachable manner•Managed veterinary toxicology cases by providing treatment recommendations•Facilitated medical reimbursement cases and provided technical support for the microchip company, HomeAgain•Created and updated resource pages on a database available to the entirety of the Poison Control Center’s staff•Wrote informative blog and social media posts directed for the pet owner and general public Show less

Chicago, Illinois, United States

• Supported the Volunteer Coordinator and the Director of Volunteer Programs at Chicago’s largest No Kill animal shelter• Wrote and implemented the PAWS internship handbook, and led a revamping of intern onboarding process • Maintained volunteer database, screened and accepted applications, and post-processed onboarding through management software program, Volgistics• Managed communications between staff and volunteers by running volunteer e-mail account • Supervised and guided… Show more • Supported the Volunteer Coordinator and the Director of Volunteer Programs at Chicago’s largest No Kill animal shelter• Wrote and implemented the PAWS internship handbook, and led a revamping of intern onboarding process • Maintained volunteer database, screened and accepted applications, and post-processed onboarding through management software program, Volgistics• Managed communications between staff and volunteers by running volunteer e-mail account • Supervised and guided volunteers by supporting the management of off-site adoption events and assigning daily responsibilities at adoption center Show less