-Develop and execute comprehensive marketing strategies to increase brand visibility andmarket share-Project lead for product launch commercialization process including: marketing asset creation for sales, training and promotional campaigns-Manage and coordinate marketing campaigns across various channels including: digital, socialmedia, email and print-Collaborate with cross-functional teams including: sales, product management andengineering, to ensure alignment and consistency in messaging and branding

-Project lead for product launch commercialization process including: marketing asset creation for sales, training and promotional campaigns-Managed and coordinate marketing campaigns across various channels including: digital, socialmedia, email and print-Marketing lead for customer loyalty programs. Key duties included: marketing literature and asset development, website management and managing third party vendors/agencies.

• Design training content and curriculums using a variety of media: PowerPoint, Training Videos, Custom Training Aids, and Learning Management Systems• Collaborate with other departments (marketing, product management, and engineering) to develop launch strategies and ensure training collateral is available to support product launches• Effectively manage and prioritize multiple products to ensure all projects are delivered within or ahead of the required time frames• Facilitate training (in-person and virtual) to internal and external audiences using GoToWebinar Platform• Develop and launch online training platform during COVID-19 pandemic to ensure training department met and exceeded annual goal

• Responsible for the recruitment, interviewing, and training of new employees• Worked closely with upper level management to create strategies to ensure monthly and quarterly budgets and goals for service department were met• Responsible for leading and coaching team of service technicians to ensure policies and procedures were followed, while achieving individual and department goals• Address complex customer issues including extensive diagnostics and repair of heating and air conditioning equipment

• Responsible for inspecting, servicing, troubleshooting and repair of residential heating and air conditioning equipment.• Maintained a customer satisfaction rate of over 97% during employment• Consistently generated more than $200,000 of service truck revenue annually• Sold and installed various heating and air conditioning accessories to enhance customer satisfaction, extend equipment life, improve indoor air quality

• Inspect, troubleshoot, service, and repair variety of residential and light commercial air conditioning, heating, and ventilation equipment and systems• Promoted from Service Technician to Lead Service Technician during first year of employment • Install and perform startup procedure of newly installed air conditioning and heating equipment• Sold maintenance agreements to customers to build relationships and ensure heating and air conditioning systems are properly maintained