Jennifer Wilt Email & Phone Number

Manage a team of engineers and strategists to implement the DTE Gas Pipeline Safety Management System (PSMS) strategic plan, including the change management and employee engagement strategy to drive culture change across all levels of the organization; lead the development and oversight of various PSMS programs and processes, including the Annual Risk Review, Incident Investigations (Root Cause Analysis), Employee Pipeline Safety Observations, Corrective & Preventative Actions, and Management of Change

Managed the DTE Gas customer strategy and satisfaction team to implement new customer satisfaction survey (Net Promotor Score), Voice of the Customer and customer journey mapping strategies; led operational process optimization efforts based on data-driven customer insights, resulting in a reduction of customer complaints and achievement of top industry customer satisfaction awards

Detroit, Michigan

Directed the development of marketing programs, projects and services to improve revenue and customer satisfaction for DTE Gas; develop business cases for new initiatives, including defining scope and goals as well as conducting market research and assessment, audience segmentation and financial analysis; provide work direction to junior marketing staff and lead cross-functional teams to develop and execute integrated marketing and communications plans to drive success of marketing initiatives.

Detroit, Michigan

Following a department reorganization, led the Corporate Communications strategic planning cycle, process design and optimization initiative, performance measurement strategy, talent planning process, executive presentations, special projects, and crisis management strategies to create operational alignment, boost productivity, optimize budget, and improve customer satisfaction

Detroit, Michigan

Led the development of the Renewable Energy strategic communication plan; manage the tactical implementation of the plan, including media relations, social media, internal communications, community relations, public affairs, special events, crisis communication, advertising and sponsorships to drive the success of key development projects and local ballot measures

Greater Detroit Area

Led the North America internal communication strategy for salary and manufacturing employees to drive positive culture impacts and employee engagement, enabled through survey analysis, employee intranet and publication content strategy, employee events, and executive communication support; redesigned the region's external website and established DENSO's first ever social media channel

Greater Detroit Area

Served as the daily client contact; developed and executed media relations campaigns for accounts in the geo-mapping, recycling and automotive industries; developed byline articles, news releases, media alerts and digital content, and secured several high profile media briefings and coverage with outlets including About.com, CNET, Gartner, Into Tomorrow with Dave Graveline, Mass High Tech and Tech Nation, among others

Greater Detroit Area

Served on the agency's General Motors (GM) account as lead for GM's Global Human Resources (HR) Information Technology department internal communications and GM HR VP executive communications; implemented several large-scale global and North American region organizational change efforts, including the training program for the global Cross-border Transfer Data Handling Requirements to comply with new data privacy regulations and change management for converting all North American manufacturing employees from a Social Security Number ID system to a GM ID system with zero critical defects

Greater Detroit Area

Implemented the public relations and marketing strategies for events and fundraiser programs for the Southeast Region, achieving goals for new revenue generation and in kind donations; supported the development of sponsorship packages and participate in sales pitches to secure sponsorships to fund key athletic programs; managed the region's public relations committee and publications

Greater Detroit Area

Served on a three-person team to develop the media relations function for the BOSSdev suite of companies, including the creation and implementation of the corporate media policy and style guides; led the content marketing strategy for the company’s digital platforms; gained recognition for BOSSdev through two local business awards – Crain's Detroit Business 2005 Cool Places to Work award winner, and Automation Alley's 2005 Emerging Technology Company of the Year award finalist

M.S., Administration, 3.97 Gpa

B.A., Communications / Minor In Public Relations, 3.53 Gpa

Activities and Societies: Oakland University Alumni Association Member