• Assists the established management team with operational needs, business development, and process improvement strategies.• Enhances leadership abilities through ongoing training with the supervisor.• Regularly pursues opportunities to further understand loan business and improve team member support.• Daily customer interaction to maintain awareness of needs and preferences, resolve issues, and foster brand loyalty.• Conducts pre-funding and funding activities for 25+ monthly applications.• Verifies credit histories, personal references, and employment backgrounds for applicants.• Assists with reconciliations, counseling debtors on payment options, and arranging installment agreements.• Monitors established accounts for payment plan compliance.• Reviews collection reports determining the status of collections and outstanding balances.• Researches, analyzes and settles 40+ disputes weekly.

• Greeted customers and helped with product and store policy questions, assisted with product location, selections, and purchases.• Trained and supervised new employees to use selling strategies and apply best practices.• Offered personal service to every customer to boost customer satisfaction, utilized upselling techniques to increase sales, and promote additional products and reward programs.• Balanced and organized cash register by handling cash, counting change, and store coupons. Used POS system to process sales, returns, online orders, and gift card activations.• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products to promote and maintain visually appealing environments.

• Leveraged POS system to manage reservation scheduling, kitchen output, sales transactions, process credit cards, and print receipts.• Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.• Assisted managers with quickly resolving service- and food-related issues.• Trained new expeditors and food runners according to company policies and standards.

• Achieved 40+ hours of observation by completing student internship with accuracy and efficiency.• Observed over 20 surgical procedures during a single semester internship.• Built strong relationships with surgeons and learned standard processes and basic procedures.• Completed over 50 hours of observation in nurse-to-patient interaction.