J. Fernando Perez Email & Phone Number

San Francisco, California, Us

Utilized Artificial Intelligence for various vital functions, including:► Content Creation: Automated the generation of engaging and relevant content.► Lead Generation: Identified potential leads through predictive analytics and AI-driven insights.► Sentiment Analysis: Analyzed customer sentiments to fine-tune marketing strategies.► Social Media Marketing Intelligence: Leveraging AI to optimize social media strategies and maximize ROI.► Automation: Streamlined repetitive tasks, improving efficiency and productivity.► Data-Driven Marketing: Implemented data-driven approaches to enhance marketing campaigns and achieve better results.► Developed an advanced data modeling tool with over 15 million social media posts. This tool is instrumental in constructing a comprehensive database that enables the identification of social personas for targeted marketing campaigns.► Successfully built the company's social media presence starting from scratch; as a result, our following has grown to over 20,000 on different platforms. Using social media, I have significantly improved our brand's visibility and successfully connected with essential stakeholders.► Demonstrated exceptional leadership in building and managing high-performing teams, achieving significant milestones, and fostering a collaborative work environment.► Produced compelling content that resonated with the target audience, achieving an impressive 10% engagement rate on social media.

Pleasanton, California, Us

► Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.► Led the design and implementation, including integration between three internal systems, including a customer-facing training website, which within one year, decreased administrative processes by 45%.► Created the initial development, incubation and ownership transition of a select few emerging programs and engaged over 2000 external customers and ~750 consultants.► Wrote program requirements to define operations and meet target customer satisfaction objectives.► Implemented KPIs for planning cell, achieving a 95% increase in tracking all indicators.

► Engineered, recorded, and implemented maintenance to complete system upgrades and improvements with the update manager► Collaborated with cross-functional teams to draft project schedules and plans► Decreased process discrepancies, proactively inspecting performance, and site safety while monitoring project status► Coordinated construction planning, material resources, and staff scheduling to ensure on-time, under-budget completion for over nine projects► Analyzed business requirements and uniquely designed a Microsoft Access database using SQL, achieving goals and objectives for all business needs.

Alexandria, Va, Us

► Streamlined and refined organizational development and reduced personnel actions by 75%► Restructured the HR program to one centralized focal point, eliminating unnecessary actions by 50%► Discovered mistakes and inefficiencies whilst managing more than 900 records which resulted in the promotion of 3 people

► Worked directly for the Commander with a $6B center budget► Designed unique system software which tracked more than 5K records, and achieved 100% accountability► Created a process for the three-star General to review, edit and complete promotion packages, decreasing processing time by 75%► Directed and oversaw personnel actions across 14 directorates and functional offices; responsible for more than 1.2K military records including reviewing and editing performance reports► Created vital reports that provided status on personnel actions, increasing awareness by directors and decreasing late reports by 60%

Basking Ridge, Nj, Us

► Resolved challenging customer issues, including device-related troubleshooting, technology solution delivery, billing and service inquiries and addressing more than 50 calls per day► Finished the year with more than 99% customer satisfaction - unprecedented with less than 1% of employees able to achieve the same► Endowed innovative, individualized solutions, satisfying the changing needs of diverse customers► Developed constructive and sustainable consumer relationships which enhanced sales and create customer loyalty► Operated a high-volume workload within a deadline-driven environment, consistently meeting a leading performance benchmark in all areas of speed, accuracy, and volume► Winner of the employee of the year

Robins Afb, Ga, Us

► Served as a non-commissioned officer, with an impeccable ten years of management and leadership supporting the 452nd Air Base Wing, 452nd Maintenance Squadron, 61st Air Base Group, and Space and Missile Systems Center► Managed IT and personnel office for 300-member unit, ensuring personnel and aircraft were mission-ready► Functioned as custodian accountable for $500K worth of computer equipment, with it always being 100% accounted for during mandatory annual inventories► Led five specialists in innovating, designing and maintaining the organization’s internet and intranet websites► Designed on-demand databases which increased productivity and efficiency by 30%► Performed daily network management, control, and administration of information flow which ensured 99.9% system reliability

Atlanta, Ga, Us

Deliver & pickup of shipment from customer’s site on time “safely & securely.Proper communication with customer at the time of shipment pickup and delivery.Delivery & pickup as committed and build the relationship with the customer.Accountable to finish the route plan according to task given by the team leader.Drive the company vehicle safely and securely.Update the weekly vehicle log with the collaboration of automotive division.Handle the company provided tools & resources with care.

Certification, Project Manager Professional (Pmp)

Master Of Business Administration (Mba), Business Administration

Bachelor Of Applied Science (Basc), Business Administration And Management, General