Minimizing network downtime by proactively monitoring equipment, verifying device configuration, and escalating to appropriate team when necessary• Monitored network performance and troubleshooted any issues that arose.• Provided technical support to users experiencing difficulties with their networks.• Created documentation detailing all aspects of the network infrastructure and its configuration.• Evaluated new technologies for possible implementation into existing systems.• Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.• Designed and implemented enterprise IP networking infrastructure according to clients' parameters.• Analyzed and resolved technical issues related to network operations.• Identified potential areas of improvement in the existing network infrastructure.• Maintained and monitored system security protocols, policies, and procedures.• Dispatch and remotely support on-site technicians with installation/troubleshooting of network equipment’s.• Gather and compile data for preparation of various reports to include the preparation of major outage reports.• Interfacing directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve network related issues.• Expertise with Cisco Meraki Switches and Access points & SD-WAN setting up networks within the Meraki Dashboard• Expertise and hands on experience with Service-Now and Solar-Winds• Support layer 2 and 3 protocols including VLANs, EtherChannel, OSPF and EIGRP & BGP• Investigating wireless, border and network utilization graphs on network monitoring platforms and performing root cause analysis for the customers.

• Minimizing network downtime by proactively monitoring equipment, verifying device configuration, and escalating to appropriate team when necessary.• Uphold a 95% or higher success rate of customer SLA metrics by acknowledging and resolving tickets in a timely manner based on priority level.• Dispatch and remotely support on-site technicians with installation/troubleshooting of network equipment’s.• Gather and compile data for preparation of various reports to include the preparation of major outage reports.• Interfacing directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve network related issues.• Day to day monitoring and management of the local area network and Wide area network.• Proficient with Cisco Meraki Switches and Access points & SD-WAN setting up networks within the Meraki Dashboard.• Working knowledge on Routing and switching limited to L2 level.• Hands on experience with MX-250, MS-350, MS-120 and MR-52• Hands on experience with Versa SDWAN Solution and Cisco Meraki SDWAN • Working knowledge and hands on experience with Service-Now and Solar-Winds • Support layer 2 and 3 protocols including VLANs, EtherChannel, OSPF and EIGRP & BGP.• Working knowledge on Cisco Meraki SD-WAN on troubleshooting and setting up WAN and optimization.• Performing remote health checks, checking backup-logs, test restore and checking event logs.• Investigating wireless, border and network utilization graphs on network monitoring platforms and performing root cause analysis for the customers.

• Monitoring and troubleshooting networks of British Telecom by accessing remotely.• Manage all High priority Incident communication to second line of support through mail and Chat.• LAN/WAN maintenance and troubleshooting which includes Cisco Switches and Routers.• Acted as Monitoring and escalation Center operator which included case escalations ,issue resolutions and follow-ups.• Configure and deploy Cisco hardware including Catalyst switches (2960 ,3560,3650)• Trouble shoot problems and improve performance in client and production networks.• Coordinating with multiple vendors and ISP’s for troubleshooting on network issues.• Documenting and reporting health of networks to the clients and internally.• Hands on experience on Ticketing tool IBM Clearing quest , BMC Remedy , SNOW and Monitoring tools as Netcool and SolarWinds.• Troubleshooting the Server related issues like CPU utilization, Memory Usage, Running different services and their Health check.• Monitoring the platforms with the help of all the monitoring applications including IBM Tivoli’s Netcool and Attachmate Accessory Manager.• Troubleshooting DHCP issues with the help of server team.• Creating and changing VLANs to the appropriate access ports.• Involved in direct communications to affected user and companies on utages and maintenance activities.

• Maintain network performance by performing network monitoring and analysis and trouble shooting network problems using Capstone and Ubiquiti Air-Control.• Acted as a liaison between Tikona and vendors to provide daily technical support for company associates by resolving hardware and software and network issues.• Logging service impacting tickets based on the triage alerts and timely restoration of network connectivity.• Monitoring Access points and responded to alerts using Ruckus.• Actively monitoring and maintenance of Datacentre.• Maintain current network or system documentation and diagrams, necessary for IT compliance.• Hands on experience in capturing TCP dump logs using Wireshark.• Capturing packet drops and latency using Wan killer.